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Search took 0.03 seconds; generated 81 minute(s) ago. Search: Posts Made By: JamesH
Forum: Windows Software 06-18-2019, 03:45 PM
Replies: 3
Views: 12,220
Posted By JamesH
Hi, If the issue is not video cable related...

Hi,

If the issue is not video cable related then it could well be fixed in the Alpha of our 9.2 release available here:
DisplayLink USB Graphics Software for Windows 9.2 Alpha 13 Jun 2019...
Forum: Windows Software 06-18-2019, 03:39 PM
Replies: 4
Views: 10,013
Posted By JamesH
Hi Patrick, Can you post the model numbers...

Hi Patrick,

Can you post the model numbers of these docks?

Thanks,
James
Forum: Embedded Applications 02-04-2019, 02:45 PM
Replies: 1
Views: 126,547
Posted By JamesH
Hi, I would recommend you contact your local...

Hi,

I would recommend you contact your local rep:
https://www.displaylink.com/contact/reps-and-distributors

Best regards,
James
Forum: Windows Software 01-30-2019, 04:38 PM
Replies: 1
Views: 5,618
Posted By JamesH
Hi, Could post the results of this tool? ...

Hi,

Could post the results of this tool?
https://support.displaylink.com/knowledgebase/articles/533818

Best regards,
James
Forum: Windows Software 01-30-2019, 04:37 PM
Replies: 2
Views: 6,879
Posted By JamesH
Hi, Are you connected HDMI from dock to HDMI...

Hi,

Are you connected HDMI from dock to HDMI on the monitor?

It's worth trying the dock firmware updater to see that helps:...
Forum: Windows Software 03-29-2016, 03:45 PM
Replies: 3
Views: 18,373
Posted By JamesH
Thanks, I'll try and repro this week

Thanks, I'll try and repro this week
Forum: Windows Software 03-29-2016, 03:23 PM
Replies: 11
Views: 21,193
Posted By JamesH
@Josh Do you still get this if you disable...

@Josh

Do you still get this if you disable the Nvidia graphics part in your machine (through the BIOS / device manager)?

@Sky

Could you post the output of this tool?...
Forum: Windows Software 03-29-2016, 03:14 PM
Replies: 14
Views: 93,645
Posted By JamesH
Hi, Could you reproduce this issue and then...

Hi,

Could you reproduce this issue and then attach the logs from this tool?
http://support.displaylink.com/knowledgebase/articles/533818

Thanks,
James
Forum: What to buy? 03-15-2016, 05:33 PM
Replies: 3
Views: 13,582
Posted By JamesH
Hi Sharnie, Can you advise which docking...

Hi Sharnie,

Can you advise which docking station you have?

A product link or picture would be fine :)

Thanks,
James
Forum: Windows Software 03-15-2016, 05:16 PM
Replies: 3
Views: 18,373
Posted By JamesH
Hi Miguel, I think I understand your issue...

Hi Miguel,

I think I understand your issue but wanted to check if these steps also reproduce this issue:

1. Install DisplayLink driver and connect DisplayLink enabled docking station to your...
Forum: Windows Software 03-15-2016, 04:12 PM
Replies: 3
Views: 31,595
Posted By JamesH
Hi, Can you send me a link to the product...

Hi,

Can you send me a link to the product page of those adapters?

Thanks,
James
Forum: Windows Software 01-15-2016, 04:00 PM
Replies: 1
Views: 9,983
Posted By JamesH
Hi Kathryn, The current OEM graphics driver...

Hi Kathryn,

The current OEM graphics driver (from Dell in your case) should be suitable:
http://www.dell.com/support/home/us/en/19/product-support/servicetag/F1HKD72/drivers

The latest AMD...
Forum: Windows Software 01-15-2016, 01:07 PM
Replies: 11
Views: 22,042
Posted By JamesH
Hi, Can you try installing the latest...

Hi,

Can you try installing the latest Windows Updates for Windows 7?

If you're still having issues after that please attach the output of this...
Forum: Windows Software 01-15-2016, 12:20 PM
Replies: 4
Views: 9,801
Posted By JamesH
Hi, To clarify you're not seeing flicker on...

Hi,

To clarify you're not seeing flicker on the U2412M with 7.9 M3 right?

When you have time could you supply the logs from this...
Forum: Windows Software 01-15-2016, 12:10 PM
Replies: 1
Views: 8,281
Posted By JamesH
Hi, Please attach the output of this...

Hi,

Please attach the output of this (http://support.displaylink.com/knowledgebase/articles/533818-how-can-i-report-windows-issues-to-displaylink) tool

Thanks,
James
Forum: Windows Software 01-15-2016, 12:05 PM
Replies: 1
Views: 7,844
Posted By JamesH
Hi Mark, I'm unaware of this issue. Can...

Hi Mark,

I'm unaware of this issue.

Can try doing a clean install of v7.9 M4?

Specifically, uninstall 7.9 M0, run the DisplayLink Cleaner...
Forum: Windows Software 01-14-2016, 03:52 PM
Replies: 2
Views: 17,509
Posted By JamesH
Hi, You can find it here: ...

Hi,

You can find it here:
http://www.displaylink.com/downloads/file?d=64

Thanks,
James
Forum: Windows Software 01-14-2016, 03:47 PM
Replies: 5
Views: 24,302
Posted By JamesH
Hi Derek, Do you get this issue if you do a...

Hi Derek,

Do you get this issue if you do a clean install of 7.9 M4?

To do this please follow these steps:...
Forum: Windows Software 01-14-2016, 03:07 PM
Replies: 10
Views: 49,317
Posted By JamesH
Hi Terry, Can you attach the output of this...

Hi Terry,

Can you attach the output of this tool:
http://support.displaylink.com/knowledgebase/articles/533818-how-can-i-report-windows-issues-to-displaylink

Thanks,
James
Forum: Windows Software 01-14-2016, 03:04 PM
Replies: 10
Views: 49,317
Posted By JamesH
Hi Roy, Can you try the steps in this FAQ...

Hi Roy,

Can you try the steps in this FAQ regarding your ethernet issue?
http://support.displaylink.com/knowledgebase/articles/679177-troubleshooting-software-installation-upgrade-on

Thanks,...
Forum: Windows Software 01-14-2016, 02:07 PM
Replies: 2
Views: 7,328
Posted By JamesH
Hi John, Can you attach the output of this...

Hi John,

Can you attach the output of this tool:
http://support.displaylink.com/knowledgebase/articles/533818-how-can-i-report-windows-issues-to-displaylink

Thanks,
James
Forum: Windows Software 01-14-2016, 02:00 PM
Replies: 3
Views: 11,054
Posted By JamesH
Hi folks, Can you try the steps in this FAQ?...

Hi folks,

Can you try the steps in this FAQ?
http://support.displaylink.com/knowledgebase/articles/724494-cannot-upgrade-or-uninstall-displaylink-software

Thanks,
James
Forum: Windows Software 01-14-2016, 01:54 PM
Replies: 2
Views: 7,468
Posted By JamesH
Hi Ronan, Can you let me know how you...

Hi Ronan,

Can you let me know how you upgraded the drivers?

An upgrade should work, I've never heard of it knock you out the domain though. Did it actually leave you de-registered from the...
Forum: Windows Software 01-14-2016, 01:24 PM
Replies: 2
Views: 8,814
Posted By JamesH
Hi Joche, Can you let me know which video...

Hi Joche,

Can you let me know which video output you are connecting to on the dock and also what video cable type and video connector you are connecting to on the monitor?

In addition the...
Forum: Windows Software 01-14-2016, 12:09 PM
Replies: 3
Views: 10,525
Posted By JamesH
Hi Peter, Can you check the steps in the...

Hi Peter,

Can you check the steps in the Ethernet part of this FAQ for next steps?
http://support.displaylink.com/knowledgebase/articles/679177-troubleshooting-software-installation-upgrade-on
...
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