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Search took 0.01 seconds; generated 91 minute(s) ago. Search: Posts Made By: ChristianP
Forum: Mac Software 07-03-2013, 11:27 AM
Replies: 7
Views: 16,444
Posted By ChristianP
Looking at your logs, it looks like something...

Looking at your logs, it looks like something went wrong in installing the driver.
The kernel extension is correctly installed, but the DisplayLink processes seem not running.
Could you please...
Forum: Mac Software 07-03-2013, 11:05 AM
Replies: 5
Views: 15,209
Posted By ChristianP
I checked your System Profile and the logs. It...

I checked your System Profile and the logs. It looks like one process, named DisplayLinkUserAgent is not running.
Could you please check if the following files are installed on your system:...
Forum: Mac Software 06-24-2013, 10:10 AM
Replies: 19
Views: 32,098
Posted By ChristianP
Thanks for reporting the crash dumps. It looks...

Thanks for reporting the crash dumps. It looks like the crashes have a common root cause. I raised a bug on this.
Forum: Mac Software 06-24-2013, 07:55 AM
Replies: 19
Views: 32,098
Posted By ChristianP
... If I can help with any other details...

...

If I can help with any other details please let me know. Thanks for any insights you can offer!

Best-

Jeff[/QUOTE]

Thanks Jeff for the new information.
We are investigation possible...
Forum: Mac Software 06-20-2013, 05:11 PM
Replies: 19
Views: 32,098
Posted By ChristianP
In your case something goes wrong in dealing with...

In your case something goes wrong in dealing with the USB framework, we need more info to help investigate this. If you can easily reproduce the issue, could you please gather the full debug logs...
Forum: Mac Software 06-20-2013, 04:58 PM
Replies: 19
Views: 32,098
Posted By ChristianP
Thanks Jeff for the report. The panic log...

Thanks Jeff for the report.
The panic log points to a problem in the kernel core, while dealing with the IPV6 Multicast Listener Discovery protocol. In checking the system profile I see the machine...
Forum: Mac Software 06-20-2013, 03:06 PM
Replies: 19
Views: 32,098
Posted By ChristianP
In your case the WindowServer is crashing in the...

In your case the WindowServer is crashing in the QuartzCore code (different source lines but similar OpenGL operations), so it looks like an Apple bug.
I can't see any reference to...
Forum: Mac Software 05-31-2013, 03:46 PM
Replies: 3
Views: 12,724
Posted By ChristianP
Thanks for posting the debug info. The...

Thanks for posting the debug info. The installation seems OK The DisplayLink agents started correctly, but, as you stated, the USB device is not discovered by the OS.
Could you please try to plug in...
Forum: Mac Software 05-28-2013, 03:01 PM
Replies: 3
Views: 12,724
Posted By ChristianP
Could you please reinstall the 2.0 driver,...

Could you please reinstall the 2.0 driver, connect the DisplayLink device and grab the logs, using the DisplayLink debug tool? You can download it from here:...
Forum: Mac Software 05-03-2013, 01:16 PM
Replies: 4
Views: 10,131
Posted By ChristianP
Thanks for posting the requested info. From...

Thanks for posting the requested info.
From the installer log it seems that something goes wrong in copying the agent plist files in /Library/LaunchAgents/ directory. It could be a permission...
Forum: Mac Software 05-02-2013, 09:41 AM
Replies: 4
Views: 10,131
Posted By ChristianP
Looking at your logs it seems that the...

Looking at your logs it seems that the DisplayLink agent is not running, so we need to investigate if it's correctly installed or if for some reason is crashing.
Could you please list the files in...
Forum: Mac Software 03-28-2013, 10:21 AM
Replies: 2
Views: 7,910
Posted By ChristianP
We tried to reproduce your issue with Photoshop...

We tried to reproduce your issue with Photoshop CS6 (13.0.4), but no luck.
Anyway, there is a section called "Graphics processor settings" in Preferences->Performance. Could you please try to...
Forum: Mac Software 07-27-2012, 01:16 PM
Replies: 25
Views: 51,479
Posted By ChristianP
Thanks for your report. Do you see the login...

Thanks for your report.
Do you see the login issue at boot or after logging out from a previous session?
The Finder crash is quite weird. Could you please post the Finder crash log? The file...
Forum: Mac Software 07-27-2012, 01:11 PM
Replies: 30
Views: 52,622
Posted By ChristianP
Great news:). Thanks for reporting it.

Great news:). Thanks for reporting it.
Forum: Mac Software 07-27-2012, 01:09 PM
Replies: 29
Views: 49,989
Posted By ChristianP
Could you please use the debug tool here...

Could you please use the debug tool here http://www.displaylink.com/support/ticket.php?id=269, collect info and post the output file? Thanks
Forum: Mac Software 07-26-2012, 09:09 AM
Replies: 3
Views: 9,607
Posted By ChristianP
Please try the latest 1.8 release and see if the...

Please try the latest 1.8 release and see if the problem is still there. It contains a patch that could help for solving these kind of issues. Thanks
Forum: Mac Software 07-26-2012, 08:59 AM
Replies: 17
Views: 28,715
Posted By ChristianP
This is a known issue with MBP with nVidia 330 or...

This is a known issue with MBP with nVidia 330 or nVidia 650 (MBP 6,1, 6,2 or 9,2). Let us know if you have a different machine.
This bug seems to affect upgraded systems from a previous OSX version...
Forum: Mac Software 07-26-2012, 08:17 AM
Replies: 64
Views: 145,508
Posted By ChristianP
Thanks for your reports. Could you please collect...

Thanks for your reports. Could you please collect debug information with this tool http://www.displaylink.com/support/ticket.php?id=269 and post the zip file? Thanks for your help in solving this...
Forum: Mac Software 07-26-2012, 08:08 AM
Replies: 7
Views: 15,150
Posted By ChristianP
Could you please try to uninstall and re-install...

Could you please try to uninstall and re-install the 1.8 driver.
If it doesn't work, please use the debug tool here http://www.displaylink.com/support/ticket.php?id=269, collect debug info and post...
Forum: Mac Software 07-17-2012, 04:35 PM
Replies: 4
Views: 13,712
Posted By ChristianP
This seem an known issue with MBP with nVidia 330...

This seem an known issue with MBP with nVidia 330 or nVidia 650 (MBP 6,1, 6,2 or 9,2). What machine are you using?
Could you please try to remove the screen-saver settings file? The file should be...
Forum: Mac Software 07-17-2012, 04:13 PM
Replies: 7
Views: 31,713
Posted By ChristianP
This is a know issue. Unfortunately there is no...

This is a know issue. Unfortunately there is no fix yet. Sometime when returning from sleep the screen image is not correctly updated. As soon as the screen content get updated (moving the cursor or...
Forum: Mac Software 07-17-2012, 03:59 PM
Replies: 1
Views: 8,386
Posted By ChristianP
The problem seems due to an Apple bug on machines...

The problem seems due to an Apple bug on machines with the nVidia GeForce 330 or 650 when a third party driver is installed.
One possible workaround you can try is to remove the screen saver...
Forum: Mac Software 07-12-2012, 09:27 AM
Replies: 64
Views: 145,508
Posted By ChristianP
In one of the panic logs we found this backtrace:...

In one of the panic logs we found this backtrace:
Kernel Extensions in backtrace ...
Forum: Mac Software 06-27-2012, 10:04 AM
Replies: 3
Views: 9,447
Posted By ChristianP
Could you please use the debug tool here...

Could you please use the debug tool here http://www.displaylink.com/support/ticket.php?id=269, collect info (after seeing a grey screen if possible) and post the output file? Thanks
Forum: Mac Software 03-08-2012, 09:38 AM
Replies: 9
Views: 16,524
Posted By ChristianP
Thanks for your report. You could use the tool...

Thanks for your report.
You could use the tool here http://www.displaylink.com/support/ticket.php?id=269 to gather information and post the output zip file. Thanks
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