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Search took 0.06 seconds; generated 81 minute(s) ago. Search: Posts Made By: JamesH
Forum: Windows Software 06-30-2014, 01:59 PM
Replies: 4
Views: 11,705
Posted By JamesH
Hi, Please attach the logs from this tool: ...

Hi,

Please attach the logs from this tool:
http://www.displaylink.com/support/ticket.php?id=269

When you reply please select "Manage Attachments" from the "Additional Options" section below.
...
Forum: Windows Software 06-30-2014, 01:01 PM
Replies: 4
Views: 17,269
Posted By JamesH
Hi, Can you try the following: 1....

Hi,

Can you try the following:

1. Disconnect your dock
2. Uninstall DisplayLink software
3. Download and run this tool http://www.displaylink.com/support/ticket.php?id=297
4. Install...
Forum: Windows Software 06-30-2014, 12:49 PM
Replies: 21
Views: 32,839
Posted By JamesH
Hi, Can you attach the logs from this tool? ...

Hi,

Can you attach the logs from this tool?
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James
Forum: Windows Software 06-30-2014, 12:47 PM
Replies: 1
Views: 6,753
Posted By JamesH
Hi, I'm afraid there is no way for these to...

Hi,

I'm afraid there is no way for these to work together.

You'll need to have products based on one solution or the other.

Thanks,
James
Forum: Windows Software 06-27-2014, 02:13 PM
Replies: 3
Views: 8,191
Posted By JamesH
Hi, How is the monitor connected to your...

Hi, How is the monitor connected to your notebook?



Do you have the AOC USB monitor attached in addition to the other monitor or instead of?

Can you attach the logs from this tool? ...
Forum: Windows Software 06-23-2014, 10:17 AM
Replies: 5
Views: 9,730
Posted By JamesH
Hi, Can you try the following: 1....

Hi,

Can you try the following:

1. Disconnect your dock
2. Uninstall DisplayLink software
3. Download and run this tool http://www.displaylink.com/support/ticket.php?id=297
4. Install...
Forum: Windows Software 06-16-2014, 11:43 AM
Replies: 12
Views: 18,056
Posted By JamesH
Hi, OK, please try these steps: 1....

Hi,

OK, please try these steps:

1. Disconnect any connected Dynadocks or Lenovo USB Monitors
2. Download and run the cleaner tool from here:...
Forum: Windows Software 06-16-2014, 11:30 AM
Replies: 5
Views: 13,253
Posted By JamesH
Hi, Can you try the latest DisplayLink...

Hi,

Can you try the latest DisplayLink software (v7.6M1) from here?
http://www.displaylink.com/support/downloads.php

Thanks,
James
Forum: Windows Software 06-16-2014, 10:58 AM
Replies: 12
Views: 18,056
Posted By JamesH
Hi, 1. Bring up the Metro interface and type...

Hi,

1. Bring up the Metro interface and type "cmd" (without the quotes)
2. Right click on the "Command Prompt" search result and select "Run as administrator"
3. In the command prompt type "sc...
Forum: Windows Software 06-16-2014, 10:44 AM
Replies: 5
Views: 12,736
Posted By JamesH
Hi, Do you get this issue if you switch to...

Hi,

Do you get this issue if you switch to the Aero mode?

Thanks,
James
Forum: Windows Software 06-16-2014, 10:37 AM
Replies: 9
Views: 12,821
Posted By JamesH
Hi, Please attach the logs from this tool: ...

Hi,

Please attach the logs from this tool:
http://www.displaylink.com/support/ticket.php?id=269

When you reply please select "Manage Attachments" from the "Additional Options" section below.
...
Forum: Windows Software 06-16-2014, 10:36 AM
Replies: 2
Views: 8,427
Posted By JamesH
Hi, When you connect the adapter does...

Hi,

When you connect the adapter does default audio playback device change?

Thanks,
James
Forum: Windows Software 06-16-2014, 10:30 AM
Replies: 12
Views: 18,056
Posted By JamesH
Hi, Regarding the "DisplayLink has detected...

Hi,

Regarding the "DisplayLink has detected USB Graphics software installed from a different vendor...." message can you download and run the DisplayLink Compatibility Check Tool from this URL?...
Forum: Windows Software 06-09-2014, 08:47 PM
Replies: 1
Views: 7,114
Posted By JamesH
Hi, Can you try disconnecting your device,...

Hi,

Can you try disconnecting your device, uninstalling DisplayLink software, running the cleaner tool from here http://www.displaylink.com/support/ticket.php?id=297, installing DisplayLink...
Forum: Windows Software 06-06-2014, 08:39 AM
Replies: 3
Views: 8,096
Posted By JamesH
Hi, You will need to return the device for a...

Hi,

You will need to return the device for a replacement.

Thanks,
James
Forum: Windows Software 06-06-2014, 08:38 AM
Replies: 1
Views: 9,751
Posted By JamesH
Hi, Can you upgrade your Intel USB 3.0 host...

Hi,

Can you upgrade your Intel USB 3.0 host controller driver to this version?
https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=22824

Thanks,
James
Forum: Windows Software 06-05-2014, 02:20 PM
Replies: 3
Views: 8,096
Posted By JamesH
Hi, The logs tell us that you have a faulty...

Hi,

The logs tell us that you have a faulty device.

Please see this FAQ for further details:
http://www.displaylink.com/support/ticket.php?id=324

Thanks,
James
Forum: Windows Software 06-05-2014, 01:47 PM
Replies: 5
Views: 9,883
Posted By JamesH
Hi, Really need the logs to advise. ...

Hi,

Really need the logs to advise.

What graphics card make, model and driver version to you have installed?
Does this happen with the latest version of the graphics card driver?

Can you...
Forum: Windows Software 06-05-2014, 09:01 AM
Replies: 23
Views: 41,034
Posted By JamesH
Hi, A USB 2.0 cable connected between your...

Hi,

A USB 2.0 cable connected between your monitor and your Haswell PC will also do the trick.

Thanks,
James
Forum: Windows Software 06-05-2014, 08:59 AM
Replies: 5
Views: 9,883
Posted By JamesH
Hi, Please attach the logs from this tool: ...

Hi,

Please attach the logs from this tool:
http://www.displaylink.com/support/ticket.php?id=269

When you reply please select "Manage Attachments" from the "Additional Options" section below.
...
Forum: Windows Software 06-03-2014, 04:04 PM
Replies: 3
Views: 35,570
Posted By JamesH
Hi, If this is still happening please attach...

Hi,

If this is still happening please attach the logs from this tool:
http://www.displaylink.com/support/ticket.php?id=269

When you reply please select "Manage Attachments" from the...
Forum: Windows Software 06-03-2014, 04:02 PM
Replies: 23
Views: 41,034
Posted By JamesH
Hi, Alternatively, connected using USB 2.0...

Hi,

Alternatively, connected using USB 2.0 (a USB 2.0 cable or through a USB hub) to your Haswell PC which then should successfully upgrade the firmware.

Thanks,
James
Forum: Windows Software 06-03-2014, 03:59 PM
Replies: 6
Views: 13,346
Posted By JamesH
Hi, Sorry for the delay in replying. ...

Hi,

Sorry for the delay in replying.

Does connecting the USB cable from the monitor to a USB 2.0 port on your PC cause the same issue?

Thanks,
James
Forum: Windows Software 06-03-2014, 03:25 PM
Replies: 23
Views: 41,034
Posted By JamesH
Hi, I looks like the firmware upgrade is not...

Hi,

I looks like the firmware upgrade is not working.

To upgrade the firmware in your monitor please connect it to a PC with a non Haswell chipset with the latest DisplayLink software...
Forum: Windows Software 06-03-2014, 12:58 PM
Replies: 1
Views: 8,738
Posted By JamesH
Hi, Sorry for the delay in responding. ...

Hi,

Sorry for the delay in responding.

It could be because you have "Optimize for Video" enabled in the DisplayLink GUI (see attachment for an image of this). Try disabling this.

Thanks,...
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