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Search took 0.01 seconds; generated 67 minute(s) ago. Search: Posts Made By: rboerner
Forum: Mac Software 04-13-2022, 11:17 AM
Replies: 4
Views: 11,631
Posted By rboerner
My impression based on your description is that...

My impression based on your description is that this is the OWC device you are using --> https://www.owcdigital.com/products/thunderbolt-hub

Presuming for the moment that my impression is correct,...
Forum: Mac Software 04-12-2022, 11:04 AM
Replies: 1
Views: 4,659
Posted By rboerner
Display rotation on an M1 Mac is accomplished via...

Display rotation on an M1 Mac is accomplished via the DisplayLink Manager Application. There is a knowledge base article that describes how this works here -->...
Forum: Mac Software 04-11-2022, 11:13 AM
Replies: 3
Views: 4,865
Posted By rboerner
The latest release of macOS 12 as of today is...

The latest release of macOS 12 as of today is macOS 12.3.1

The latest release of DisplayLink Manager for Mac as of today is 1.6.1 -->...
Forum: Mac Software 03-31-2022, 11:10 AM
Replies: 21
Views: 64,163
Posted By rboerner
The behavior you describe is a known limitation...

The behavior you describe is a known limitation of macOS. DisplayLink has more information here -->...
Forum: Mac Software 03-30-2022, 11:44 AM
Replies: 1
Views: 3,880
Posted By rboerner
You mention that you are using an, "OKX USB_C...

You mention that you are using an, "OKX USB_C hub"

Can you please provide a direct web link to the product you are using?
Forum: Windows Software 03-29-2022, 01:20 PM
Replies: 5
Views: 39,395
Posted By rboerner
I myself have not been able to replicate the...

I myself have not been able to replicate the problem you describe within Windows 11 while using the latest version of f.lux --> https://justgetflux.com/ in conjunction with my own DisplayLink-based...
Forum: Mac Software 03-24-2022, 11:08 AM
Replies: 1
Views: 13,827
Posted By rboerner
The docking station you are using does not use...

The docking station you are using does not use DisplayLink technology. As a result, DisplayLink will not be able to help you.
Forum: Mac Software 03-22-2022, 11:12 AM
Replies: 2
Views: 5,128
Posted By rboerner
USB Type-C cables can vary in terms of their...

USB Type-C cables can vary in terms of their functionality. For example, some cables only support device charging (for example mobile phones).

You do not provide a link to the cables you have...
Forum: Mac Software 03-21-2022, 11:02 AM
Replies: 1
Views: 35,092
Posted By rboerner
The USB Vendor ID for DisplayLink devices is...

The USB Vendor ID for DisplayLink devices is '17e9'.

The USB Vendor ID in your output is '534d'.

The device you are using is not a DisplayLink device, so DisplayLink will not be able to help...
Forum: Mac Software 03-11-2022, 12:14 PM
Replies: 3
Views: 7,615
Posted By rboerner
My understanding is that the cause of the...

My understanding is that the cause of the behavior is macOS not enabling HiDPI modes properly for the DisplayLink-connected displays.

Others have reported that using the 3rd-party utility...
Forum: Mac Software 03-10-2022, 12:19 PM
Replies: 4
Views: 9,149
Posted By rboerner
'Closed Display Mode', also known as clam-shell...

'Closed Display Mode', also known as clam-shell mode or using the laptop with the lid closed has certain requirements when using a DisplayLink device with a Mac with an Intel processor.

The Mac...
Forum: Mac Software 03-10-2022, 12:14 PM
Replies: 2
Views: 11,089
Posted By rboerner
I believe what you are looking for is the 'Login...

I believe what you are looking for is the 'Login Screen Extension'.

There is more information under the heading 'Other functions of the DisplayLink Manager' in this KB post -->...
Forum: Mac Software 03-08-2022, 12:14 PM
Replies: 1
Views: 11,385
Posted By rboerner
To the best of my knowledge, DisplayLink supports...

To the best of my knowledge, DisplayLink supports up to a maximum of four external displays on a Mac host. I would suspect this is why only four displays are working.

EDIT - I located the...
Forum: Mac Software 02-25-2022, 12:23 PM
Replies: 1
Views: 27,649
Posted By rboerner
Based on the information available online, the...

Based on the information available online, the Dell docking station you are using does NOT have DisplayLink technology inside. As a result, DisplayLink will not be able to help you in regard to the...
Forum: Mac Software 02-24-2022, 12:12 PM
Replies: 2
Views: 11,292
Posted By rboerner
The StarTech adapter you are using is a...

The StarTech adapter you are using is a Thunderbolt 3 device. It does not have DisplayLink Technology inside of it. As a result, DisplayLink will not be able to help.

Further to this, the...
Forum: Mac Software 02-24-2022, 12:06 PM
Replies: 4
Views: 12,059
Posted By rboerner
I would suggest making sure that the firmware...

I would suggest making sure that the firmware within the Dell D6000 dock is up to date. The only issue with that is that you will need a Windows system in order to do the update -->...
Forum: Windows Software 02-24-2022, 12:01 PM
Replies: 1
Views: 5,889
Posted By rboerner
It would be ideal if you could share the brand...

It would be ideal if you could share the brand and model of both 'the dock' you are using and the USB speakers, in order to help identify the devices.

That said, DisplayLink has a knowledge base...
Forum: Mac Software 02-16-2022, 12:05 PM
Replies: 3
Views: 5,540
Posted By rboerner
According to this KB article -->...

According to this KB article --> https://support.displaylink.com/knowledgebase/articles/589242-apple-cinema-displays-only-1-resolution-available this is a known issue which is the result of an...
Forum: Mac Software 02-07-2022, 12:17 PM
Replies: 5
Views: 8,564
Posted By rboerner
The device you purchased is a Plugable TBT4-HUB3C...

The device you purchased is a Plugable TBT4-HUB3C Thunderbolt 4 hub. The TBT4-HUB3C does NOT use DisplayLink technology.

As a result, DisplayLink will not be able to assist you with the...
Forum: Mac Software 02-04-2022, 12:18 PM
Replies: 5
Views: 8,564
Posted By rboerner
Can you please provide the brand and specific...

Can you please provide the brand and specific model number of (or a direct web link to) the 'Thunderbolt 4 USB-C adapter' you are using?
Forum: Mac Software 01-26-2022, 02:30 PM
Replies: 13
Views: 22,398
Posted By rboerner
Based solely on your description, I would suggest...

Based solely on your description, I would suggest replacing the HDMI video cable being used with the affected display in order to rule out the HDMI video cable as a contributor.
Forum: Windows Software 01-25-2022, 12:02 PM
Replies: 3
Views: 9,281
Posted By rboerner
You are of course most welcome for the...

You are of course most welcome for the assistance, and I am glad to hear my suggestion helped :-)
Forum: Mac Software 01-24-2022, 12:39 PM
Replies: 1
Views: 10,017
Posted By rboerner
Based on your description, it sounds like you...

Based on your description, it sounds like you will have to reset the macOS Display settings to their defaults.

DisplayLink has described how to do so in this post -->...
Forum: Mac Software 01-24-2022, 12:04 PM
Replies: 1
Views: 33,994
Posted By rboerner
macOS 12 Monterey is required in order to support...

macOS 12 Monterey is required in order to support DisplayLink-based display rotation on an Apple M1 Mac.

DisplayLink calls this out in the title of this KB article -->...
Forum: Windows Software 01-21-2022, 12:11 PM
Replies: 1
Views: 6,234
Posted By rboerner
Based on your description, it sounds like some...

Based on your description, it sounds like some Windows Power Management settings may be affecting the behavior.

I would suggest turning off (for both 'On Battery' and 'Plugged In' states) both...
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