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Search: Posts Made By: Carlo
Forum: Mac Software 08-10-2011, 12:46 PM
Replies: 3
Views: 12,463
Posted By Carlo
Sorry for the late reply. Yes I have a relatively...

Sorry for the late reply. Yes I have a relatively old MPB with and AMD card and I can use my DL screens with Lion without any stability issue.
Forum: Mac Software 07-26-2011, 09:25 AM
Replies: 3
Views: 12,463
Posted By Carlo
Hi Clarky, This is my personal answer, might...

Hi Clarky,

This is my personal answer, might not coincide with DisplayLink's views on the matter.

As you might know as Mac OS developers we can't disclose any information received from Apple...
Forum: Mac Software 07-19-2011, 11:15 AM
Replies: 5
Views: 17,093
Posted By Carlo
This issue will be addressed right after 1.7....

This issue will be addressed right after 1.7. Unfortunately I don't have precise dates as Lion can still be a moving target in terms of compatibility.
Forum: Mac Software 07-08-2011, 06:39 AM
Replies: 3
Views: 13,036
Posted By Carlo
We'd love to provide this functionality and are...

We'd love to provide this functionality and are looking at every opportunity to do so. Unfortunately we cannot see a viable solution yet but have ideas that we continue to pursue.
Forum: Mac Software 07-03-2011, 03:14 PM
Replies: 6
Views: 16,373
Posted By Carlo
The system log in the profile is filled with...

The system log in the profile is filled with _CGSFindSharedWindow errors, so I could not see much more.
There might be an application that has many windows, maybe invisible, or is trying to create...
Forum: Mac Software 07-01-2011, 06:25 AM
Replies: 4
Views: 12,364
Posted By Carlo
Can you please send us the output from this tool?...

Can you please send us the output from this tool? http://www.displaylink.com/support/ticket.php?id=269
Forum: Mac Software 06-30-2011, 09:02 AM
Replies: 6
Views: 16,373
Posted By Carlo
The description makes sense, it's possible that...

The description makes sense, it's possible that the OS considers the internal screen detached if a timeout occurs. It's unlikely we can reproduce this issue in our lab, otherwise we would have seen...
Forum: Mac Software 06-30-2011, 08:58 AM
Replies: 1
Views: 14,013
Posted By Carlo
Please make sure to be using the latest installer...

Please make sure to be using the latest installer from http://www.displaylink.com/support/mac_downloads.php
Every time we look at the logs for this kind of issues we discover an installer 1.1 or...
Forum: Mac Software 06-29-2011, 06:07 AM
Replies: 6
Views: 16,373
Posted By Carlo
What model is the new computer? Have you...

What model is the new computer? Have you installed any faster HD/memory on it?
Forum: Mac Software 06-29-2011, 06:05 AM
Replies: 2
Views: 15,164
Posted By Carlo
Thank you for letting us know!

Thank you for letting us know!
Forum: Mac Software 06-24-2011, 09:37 AM
Replies: 6
Views: 19,342
Posted By Carlo
Dear cheeseinvert, without the full logs we won't...

Dear cheeseinvert, without the full logs we won't be able to analyse this issue. The system profile is useful but does not contain detailed device and monitor information so please send us the...
Forum: Mac Software 06-22-2011, 06:56 AM
Replies: 7
Views: 38,582
Posted By Carlo
You can try this:...

You can try this: http://www.displaylink.com/support/ticket.php?id=301
Forum: Mac Software 06-21-2011, 05:40 AM
Replies: 3
Views: 18,024
Posted By Carlo
Thank you letting us know, we'll advise other...

Thank you letting us know, we'll advise other customers with the same issues!
Forum: Mac Software 06-19-2011, 09:27 AM
Replies: 9
Views: 29,770
Posted By Carlo
Likely it's a power problem, on some Macs I...

Likely it's a power problem, on some Macs I couldn't make it work even with two USB connectors. On the latest MBP however one USB connection was sufficient. I'd try with an external -powered- hub in...
Forum: Mac Software 06-06-2011, 10:20 AM
Replies: 24
Views: 65,975
Posted By Carlo
I guess this discussion can move to...

I guess this discussion can move to http://www.displaylink.org/forum/forumdisplay.php?f=38

Thank you for being so patient and let us know how the new driver works on Lion!
Forum: Mac Software 05-03-2011, 08:35 AM
Replies: 3
Views: 18,819
Posted By Carlo
Hmmm.. Actually you should be able to have up to...

Hmmm.. Actually you should be able to have up to 5 external screens on this setup: one directly connected and 4 DisplayLink based.
Anyway what I'd do is to uninstall the DL drivers (which resets the...
Forum: Mac Software 05-02-2011, 11:25 PM
Replies: 4
Views: 22,733
Posted By Carlo
It's not a driver issue, there are different...

It's not a driver issue, there are different DisplayLink chips that can be in the products you can buy and the main difference between them is the maximum supported resolution. This information is...
Forum: Mac Software 04-29-2011, 07:09 PM
Replies: 4
Views: 22,733
Posted By Carlo
This monitor does not declare to support the...

This monitor does not declare to support the 1920x1080 resolution, the list of supported modes is

Display Modes
=============
640x480x24@60
640x480x24@75
720x400x24@70
800x600x24@60...
Forum: Mac Software 04-29-2011, 06:58 PM
Replies: 2
Views: 19,298
Posted By Carlo
Yes it's a known issue and at the moment it does...

Yes it's a known issue and at the moment it does not appear possible to resolve it on our side: Apple made this change in Snow Leopard and we have an open bug with them about it.
Forum: Mac Software 04-25-2011, 10:24 PM
Replies: 9
Views: 29,770
Posted By Carlo
I tried a prototype on a recent MBP and it was...

I tried a prototype on a recent MBP and it was working just fine even if powered by a single USB. Can't guarantee the shipping product will work but it should.
Forum: CLOSED: Mac 1.6 Release 04-05-2011, 11:20 AM
Replies: 3
Views: 50,901
Posted By Carlo
To make clamshell mode work on Mac you need to...

To make clamshell mode work on Mac you need to have one monitor connected to the built-in video output port. I have memories of an external keyboard required as well but not sure that is still...
Forum: Mac Software 04-05-2011, 11:17 AM
Replies: 24
Views: 65,975
Posted By Carlo
I don't have much to add to my previous post,...

I don't have much to add to my previous post, just that of course the people in this forum will be the first to know about a Lion compatible driver.
Forum: CLOSED: Mac 1.6 Release 04-05-2011, 11:15 AM
Replies: 27
Views: 116,992
Posted By Carlo
The fix is coming soon, we're testing it now...

The fix is coming soon, we're testing it now...
Forum: Mac Software 03-29-2011, 08:06 PM
Replies: 4
Views: 20,459
Posted By Carlo
We'll need the debug logs to understand what is...

We'll need the debug logs to understand what is happening. Please use the tool in http://www.displaylink.com/support/ticket.php?id=269
Then submit them through...
Forum: CLOSED: Mac 1.6 Release 03-28-2011, 10:04 AM
Replies: 2
Views: 26,731
Posted By Carlo
1.6 has never been a product release: the last...

1.6 has never been a product release: the last product release was 1.5. So at the moment the only release that supports a 64 bit kernel is a beta unfortunately.
Before moving 1.6 to a product...
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