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Search took 0.03 seconds; generated 112 minute(s) ago. Search: Posts Made By: Wim
Forum: Windows Software 09-28-2017, 11:24 AM
Replies: 1
Views: 7,748
Posted By Wim
Hi Are you using Windows 10? Do you have a...

Hi

Are you using Windows 10? Do you have a DisplayLink display set as the primary monitor? If so, please try setting the built in display as the primary and see if this gives you hardware...
Forum: Windows Software 09-27-2017, 08:02 AM
Replies: 3
Views: 9,650
Posted By Wim
Hi This is a side effect of the architecture...

Hi

This is a side effect of the architecture differences between our driver on Windows 10 and earlier Windows OSes. Due to the way the driver integrates into the OS on earlier OSes, DisplayLink...
Forum: Windows Software 09-27-2017, 07:51 AM
Replies: 20
Views: 40,159
Posted By Wim
Hi Yes, this is possible, but you need to...

Hi

Yes, this is possible, but you need to set the MAC address in a different place, rather than per adapter, otherwise it will need to be set for every new dock you connect to.

The information...
Forum: Mac Software 08-21-2017, 12:51 PM
Replies: 1
Views: 30,225
Posted By Wim
Hi I think this will be caused by USB 3.0...

Hi

I think this will be caused by USB 3.0 interference and is covered by this article:

http://support.displaylink.com/knowledgebase/articles/544249

Wim
Forum: Mac Software 08-21-2017, 12:48 PM
Replies: 1
Views: 7,992
Posted By Wim
Hi This sounds like it could be a problem...

Hi

This sounds like it could be a problem with the adapter or the video cable, rather than a problem with the driver.

Can you test on another computer?

Wim
Forum: Windows Software 08-21-2017, 12:44 PM
Replies: 2
Views: 26,310
Posted By Wim
Hi Support for HDCP is a complex answer, as...

Hi

Support for HDCP is a complex answer, as it depends on the customer building the dock having HDCP enabled on the DisplayLink parts they bought. It also requires support in the OS.

Windows...
Forum: Windows Software 08-21-2017, 12:39 PM
Replies: 2
Views: 7,338
Posted By Wim
Hi From Windows 10 Redstone, these options...

Hi

From Windows 10 Redstone, these options are not currently available on the new driver architecture. These options are available under Windows display settings or you can use Windows Key + P to...
Forum: Windows Software 08-07-2017, 02:35 PM
Replies: 3
Views: 21,813
Posted By Wim
If memory serves me right, this projector had...

If memory serves me right, this projector had auto install, so falls under the issue covered in this article...
Forum: Windows Software 08-07-2017, 02:29 PM
Replies: 3
Views: 11,051
Posted By Wim
Thanks for the update. Uninstalling the Intel and...

Thanks for the update. Uninstalling the Intel and AMD drivers were more to diagnose what was causing the problem, rather than a long term solution. Sounds like you have got to the root cause.

Wim
Forum: Windows Software 08-03-2017, 12:49 PM
Replies: 1
Views: 7,823
Posted By Wim
Hi What dock do you have? It sounds like the...

Hi

What dock do you have? It sounds like the hardware is now faulty and I'd check that the DisplayLink chip is still appearing on the USB bus...
Forum: Windows Software 08-03-2017, 12:45 PM
Replies: 3
Views: 11,051
Posted By Wim
Hi It looks like your PC has Intel and AMD...

Hi

It looks like your PC has Intel and AMD graphics with a older graphics drivers. I think this should be supported by the new graphics architecture for DisplayLink displays in Windows 10, but...
Forum: Windows Software 08-03-2017, 12:43 PM
Replies: 3
Views: 8,134
Posted By Wim
Hi CPU will be used when something changes...

Hi

CPU will be used when something changes on the screen. If you have high CPU being used by DisplayLink, then there must be something open that keeps causing screen updates. The CPU should be...
Forum: Windows Software 08-03-2017, 12:36 PM
Replies: 1
Views: 34,843
Posted By Wim
It sounds like the dock is no longer appearing on...

It sounds like the dock is no longer appearing on the USB bus. Have a look at this article...
Forum: Mac Software 07-15-2017, 09:14 AM
Replies: 81
Views: 213,211
Posted By Wim
Hi All For those wanting to try a new...

Hi All

For those wanting to try a new driver for High Sierra, it is now available in the Alpha forum here:

http://displaylink.org/forum/showthread.php?t=65395

Wim
Forum: Windows Software 07-10-2017, 04:38 PM
Replies: 13
Views: 17,293
Posted By Wim
Hi I took a look at the BSOD dump and it is...

Hi

I took a look at the BSOD dump and it is caused by dxgkrnl.sys

I think this is coming from the graphics drivers. We can't cause this directly through our graphics drivers now. I would try...
Forum: Windows Software 04-26-2017, 05:57 PM
Replies: 11
Views: 21,873
Posted By Wim
Arrow Hello, The last post said it was fixed... So I...

Hello,
The last post said it was fixed... So I had not looked further.
I will now.
Forum: Windows Software 01-27-2017, 01:49 PM
Replies: 1
Views: 8,794
Posted By Wim
Hi Thanks for raising this. You are correct...

Hi

Thanks for raising this. You are correct in your assumption and it should be:

pnputil.exe –i –a dlidusb.inf

The article has now been updated.

Wim
Forum: Mac Software 10-17-2016, 10:25 AM
Replies: 34
Views: 79,528
Posted By Wim
I think this is a separate issue to the one...

I think this is a separate issue to the one mentioned in this thread. I suspect the issue you are having is that the DisplayLink chip is not always appearing on the USB bus, and only the USB 2.0...
Forum: Windows Software 09-21-2016, 10:57 AM
Replies: 5
Views: 9,440
Posted By Wim
This sounds like it could be a hardware problem,...

This sounds like it could be a hardware problem, but there is not enough information to make a conclusion.

We need the logs, taken when the screens are frozen:
...
Forum: Windows Software 09-21-2016, 10:54 AM
Replies: 3
Views: 8,761
Posted By Wim
It looks like the installation of DisplayLink is...

It looks like the installation of DisplayLink is not successful as I don't see the encoder engine running in the logs. Please try cleaning the installation as described below:
...
Forum: Windows Software 09-21-2016, 10:51 AM
Replies: 55
Views: 4,001,680
Posted By Wim
The logs don't show a monitor plugged into the...

The logs don't show a monitor plugged into the dock. I suspect the video cable is not fully connected.

Thanks

Wim
Forum: Windows Software 09-13-2016, 09:53 AM
Replies: 1
Views: 8,662
Posted By Wim
Hi This problem is now covered in this...

Hi

This problem is now covered in this article:

http://support.displaylink.com/knowledgebase/articles/942862-my-device-is-not-working-on-windows-10-anniversary



Wim
Forum: Windows Software 09-09-2016, 01:31 PM
Replies: 55
Views: 4,001,680
Posted By Wim
Thanks for the logs. It looks like the...

Thanks for the logs. It looks like the DisplayLink USB driver is not running for some reason. Could you try uninstalling the DisplayLink driver from under "Display Adapters" in device manager, then...
Forum: Windows Software 09-02-2016, 03:08 PM
Replies: 9
Views: 15,521
Posted By Wim
I've taken a look at your logs. I can only see...

I've taken a look at your logs. I can only see logs from one USB device, but this looks like a DisplayLink dock, rather than a USB monitor. I can't see any evidence of a DisplayLink monitor being...
Forum: Windows Software 08-17-2016, 07:40 AM
Replies: 6
Views: 13,321
Posted By Wim
Hi We are aware of this issue and it should...

Hi

We are aware of this issue and it should be fixed in V8.0 M2, released at the end of August.

Thanks

Wim
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