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Search took 0.00 seconds; generated 91 minute(s) ago. Search: Posts Made By: ChristianP
Forum: Mac Software 02-13-2012, 08:56 AM
Replies: 8
Views: 41,884
Posted By ChristianP
Here the instructions for resetting the display...

Here the instructions for resetting the display preferences:

1. Remove the DisplayLink adapter
2. Boot in safe mode (pressing and holding the shift key after the startup tone,...
Forum: Mac Software 02-08-2012, 09:07 AM
Replies: 2
Views: 8,430
Posted By ChristianP
The correct procedure is to run the uninstaller...

The correct procedure is to run the uninstaller (you can use the one that come with 1.7), reboot and then run the 1.7 installer.
Forum: Mac Software 02-06-2012, 05:29 PM
Replies: 123
Views: 491,267
Posted By ChristianP
Here follows an alternative way for resetting the...

Here follows an alternative way for resetting the display preferences:

1. Remove the DisplayLink adapter
2. Boot in safe mode (pressing and holding the shift key after the startup tone,...
Forum: Mac Software 02-02-2012, 03:35 PM
Replies: 123
Views: 491,267
Posted By ChristianP
Thanks Lutz for your report. The entries are...

Thanks Lutz for your report. The entries are related to a crash of the DisplayLinkManager process. We are able to reproduce this issue, but the problem seems somehow related to the rotated modes. Do...
Forum: Mac Software 02-02-2012, 02:07 PM
Replies: 123
Views: 491,267
Posted By ChristianP
Thanks for your reports. Are you using the...

Thanks for your reports.
Are you using the DisplayLink screen in a rotated mode? In case, could you please try this:
Boot without the DisplayLink adapter connected then run in a terminal:

sudo...
Forum: Mac Software 01-23-2012, 04:18 PM
Replies: 2
Views: 9,216
Posted By ChristianP
The DisplayLink driver doesn't disable Quartz...

The DisplayLink driver doesn't disable Quartz Extreme. A specific application could decide not to use OpenGL acceleration because there is a non-accelerated screen. Anyway you could check if Quartz...
Forum: Mac Software 01-23-2012, 03:58 PM
Replies: 3
Views: 9,292
Posted By ChristianP
The logs show an error in reading the EDID of...

The logs show an error in reading the EDID of your display. Just to help identify the issue, if possible, could you please try to connect the adapter to a different display? Thanks
Forum: Mac Software 01-23-2012, 03:52 PM
Replies: 5
Views: 14,762
Posted By ChristianP
Which DisplayLink adapter are you using?

Which DisplayLink adapter are you using?
Forum: Mac Software 01-20-2012, 01:39 PM
Replies: 1
Views: 11,679
Posted By ChristianP
From the logs it seems that the DisplayLink...

From the logs it seems that the DisplayLink service can't find the any valid instance of the driver. The kernel extension seems correctly installed, but just to be sure, could you please uninstall...
Forum: Mac Software 01-16-2012, 10:45 AM
Replies: 2
Views: 8,795
Posted By ChristianP
Could you please use the debug tool here...

Could you please use the debug tool here http://www.displaylink.com/support/ticket.php?id=269, collect info and post the output file? Thanks
Forum: Mac Software 01-11-2012, 05:10 PM
Replies: 6
Views: 14,835
Posted By ChristianP
Could you please post the details of the...

Could you please post the details of the hardware you're using or better use the debug tool here http://www.displaylink.com/support/ticket.php?id=269 and post the output file? Thanks
Forum: Mac Software 01-11-2012, 05:09 PM
Replies: 6
Views: 14,835
Posted By ChristianP
Thanks for the test. Could you please use the...

Thanks for the test. Could you please use the debug tool here http://www.displaylink.com/support/ticket.php?id=269, collect the info right after a display sleep and wakeup and post the output file?...
Forum: Mac Software 01-11-2012, 04:53 PM
Replies: 14
Views: 25,011
Posted By ChristianP
Ok, thanks for the new information and the logs....

Ok, thanks for the new information and the logs. We will analyse the logs and try to replicate the issue. I let you know as soon as we have updates or if we need some more info. Thanks
Forum: Mac Software 01-11-2012, 04:48 PM
Replies: 30
Views: 52,622
Posted By ChristianP
Unfortunately this issue has not been solved yet....

Unfortunately this issue has not been solved yet. Anyway we will try to solve it, but at the moment I can't estimate when it will be ready.
Forum: Mac Software 01-09-2012, 01:32 PM
Replies: 1
Views: 8,397
Posted By ChristianP
The log shows an error in reading the EDID of...

The log shows an error in reading the EDID of your display and because of this only some standard resolutions are listed. We don't know exactly what is causing the reading error. Are you using an...
Forum: Mac Software 01-09-2012, 12:08 PM
Replies: 4
Views: 12,256
Posted By ChristianP
Unfortunately the rotation option problem is not...

Unfortunately the rotation option problem is not caused by the driver, but it's due to a policy change in Lion. There are some third party tools that allows you to switch the rotation.
As for the...
Forum: Mac Software 01-09-2012, 09:53 AM
Replies: 14
Views: 25,011
Posted By ChristianP
Are you able to login if you disconnect the...

Are you able to login if you disconnect the DisplayLink adapter or do you experience the issue even not connecting the adapter? If you can login, could you please use the debug tool here...
Forum: Mac Software 01-09-2012, 09:48 AM
Replies: 3
Views: 10,748
Posted By ChristianP
Ok, thanks for your information. If you could...

Ok, thanks for your information. If you could post the diagnostic info, it would be much appreciated.
Forum: Mac Software 01-03-2012, 06:05 PM
Replies: 3
Views: 10,748
Posted By ChristianP
I'm not sure this is a driver issue. What happens...

I'm not sure this is a driver issue. What happens if you switch to mirror mode and then switch back? This action should temporary fix the desktop background (the same as logout and login).
I found...
Forum: Mac Software 01-02-2012, 09:35 AM
Replies: 3
Views: 13,097
Posted By ChristianP
Thanks for the tests. Unfortunately the problem...

Thanks for the tests. Unfortunately the problem seems related to your specific model and the dual GPU setup. The bug is on the OS side, so we can't fix it. Similar issue have been fixed on 10.7.2, so...
Forum: Mac Software 12-30-2011, 05:27 PM
Replies: 2
Views: 10,519
Posted By ChristianP
The system profile doesn't show the DisplayLink...

The system profile doesn't show the DisplayLink kernel extension installed in your system. Could you please check if the /System/Library/Extensions/DisplayLinkDriver.kext file is installed on your...
Forum: Mac Software 12-29-2011, 09:26 AM
Replies: 14
Views: 26,466
Posted By ChristianP
No, it's a different issue. Unfortunately there...

No, it's a different issue. Unfortunately there is no fix yet for the phantom screen bug, but we will try to fix it.
Forum: Mac Software 12-29-2011, 09:18 AM
Replies: 3
Views: 13,097
Posted By ChristianP
This seems an issue with your specific MacBookPro...

This seems an issue with your specific MacBookPro model. Does your system include an NVidia 9400 GPU other than a 9600? Could you check if the problem is still there after putting the system to...
Forum: Mac Software 12-23-2011, 02:23 PM
Replies: 21
Views: 34,819
Posted By ChristianP
Thanks for the logs. The driver seems to have...

Thanks for the logs. The driver seems to have problem in reading the EDID of your display, so it tries to use default modes (but unfortunately these modes are not good for your display). What kind of...
Forum: Mac Software 12-22-2011, 10:00 AM
Replies: 3
Views: 10,931
Posted By ChristianP
This issue should be related to the ethernet part...

This issue should be related to the ethernet part of the Dynadock. You should check or post the kernel panic logs in /Library/Logs/DiagnosticReports. Most likely the kernel panic is caused by the...
Showing results 51 to 75 of 117
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