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Search took 0.02 seconds; generated 35 minute(s) ago. Search: Posts Made By: Wim
Forum: Windows Software 08-17-2016, 07:37 AM
Replies: 28
Views: 48,931
Posted By Wim
Hi All There are multiple issues being...

Hi All

There are multiple issues being discussed in this thread. I understand the frustration that your devices no longer work and we are fixing this. To summarise, there are 2 problems in this...
Forum: Windows Software 08-11-2016, 11:47 AM
Replies: 28
Views: 48,931
Posted By Wim
This is due to the same problem of the product...

This is due to the same problem of the product being based on the DL-1x0 chip, covered in this thread.

Wim
Forum: Windows Software 08-10-2016, 07:51 PM
Replies: 6
Views: 14,069
Posted By Wim
Hi Just an update on this. We've...

Hi

Just an update on this. We've investigated with flux on this further and it appears it is a problem that needs to be fixed in the flux application. It is not a DisplayLink or OS bug.

Thanks...
Forum: Windows Software 08-05-2016, 04:47 PM
Replies: 6
Views: 14,069
Posted By Wim
Hi We are aware of this issue and been...

Hi

We are aware of this issue and been talking to Flux about it. There is a new graphics architecture for DisplayLink displays in Windows 10 Anniversary update, which we have worked with Microsoft...
Forum: Linux and Open Source 07-28-2016, 11:47 PM
Replies: 1
Views: 11,269
Posted By Wim
Hi Thanks for the logs. This is a USB 2.0...

Hi

Thanks for the logs. This is a USB 2.0 monitor based on the DL-195. This should use the udlfb driver, which is built into the kernel, rather than the Ubuntu driver (EVDI) for USB 3.0 devices....
Forum: Linux and Open Source 07-27-2016, 02:55 PM
Replies: 1
Views: 9,872
Posted By Wim
I see you are trying to use 4K and Ubuntu does...

I see you are trying to use 4K and Ubuntu does have limitations on the maximum desktop size. See this article:
...
Forum: Linux and Open Source 05-16-2016, 10:22 AM
Replies: 3
Views: 12,073
Posted By Wim
Hi The support should be enabled for all...

Hi

The support should be enabled for all Intel Broadwell notebooks. From this article, it looks like Toshiba refreshed the Chromebook 2 to be Broadwell last year:
...
Forum: General Discussion 02-26-2016, 12:18 PM
Replies: 1
Views: 10,518
Posted By Wim
Yes, the video is transferred using bulk transfer...

Yes, the video is transferred using bulk transfer

Wim
Forum: General Discussion 02-26-2016, 12:16 PM
Replies: 1
Views: 10,538
Posted By Wim
Hi This sounds like a hardware problem and...

Hi

This sounds like a hardware problem and it would be best to contact Dell for support with this.

Wim
Forum: Linux and Open Source 01-29-2016, 12:03 PM
Replies: 2
Views: 9,231
Posted By Wim
Hi Chrome OS is something we want to...

Hi

Chrome OS is something we want to support, and are looking into how this can be done. However we do not have any public announcement on this at the moment.

Wim
Forum: Windows Software 01-14-2016, 11:28 AM
Replies: 1
Views: 8,008
Posted By Wim
Hi You can post the log files here, as they...

Hi

You can post the log files here, as they will only be available to DisplayLink admins and cannot be publically downloaded. But I think the problem might already be covered by this article:
...
Forum: Windows Software 01-14-2016, 11:04 AM
Replies: 19
Views: 29,401
Posted By Wim
Hi I've just looked at this video and this...

Hi

I've just looked at this video and this looks like a hardware problem; specifically the memory in the dock, used to hold the video frame buffer is faulty. It does not look like a driver issue....
Forum: Windows Software 09-30-2015, 08:53 AM
Replies: 3
Views: 9,966
Posted By Wim
Hi This will work as long as your BIOS...

Hi

This will work as long as your BIOS supports USB wake. This feature is independent of DisplayLink as we are just another device on the USB bus.

Wim
Forum: Windows Software 09-30-2015, 08:51 AM
Replies: 3
Views: 20,583
Posted By Wim
Hi I think this is fine. In v7.7 the...

Hi

I think this is fine. In v7.7 the firmware upgrade process was speeded up, so upgrade or downgrade to this version or later will show no dialog. However the dialog will still be shown if...
Forum: Linux and Open Source 08-05-2015, 03:19 PM
Replies: 201
Views: 705,932
Posted By Wim
I'm going to close this thread to new posts, as...

I'm going to close this thread to new posts, as it looks to be turning into a support thread for multiple issues.

For feedback on the Ubuntu driver for USB 3.0 devices, please start new threads in...
Forum: Linux and Open Source 08-04-2015, 05:46 PM
Replies: 201
Views: 705,932
Posted By Wim
We’re pleased to announce the first version of...

We’re pleased to announce the first version of DisplayLink support for Ubuntu is now available. It can be downloaded from here:

http://www.displaylink.com/downloads/ubuntu.php

We intend to...
Forum: Windows Software 07-29-2015, 06:40 AM
Replies: 3
Views: 80,189
Posted By Wim
Hi We found the root cause of this problem....

Hi

We found the root cause of this problem. It was an issue with the way the router handled minimum sized packets and we have worked around it in our Ethernet driver.

The fix is available in...
Forum: Linux and Open Source 06-30-2015, 08:54 AM
Replies: 201
Views: 705,932
Posted By Wim
Thank you for your patience with DisplayLink over...

Thank you for your patience with DisplayLink over support for Linux.

DisplayLink have been working on extending our OS support beyond Windows and Mac, and have recently introduced support for...
Forum: Windows Software 06-04-2015, 06:49 PM
Replies: 1
Views: 7,091
Posted By Wim
Hi Thanks for the log files. These show that...

Hi

Thanks for the log files. These show that there are USB communication problems to the adapter and the software keeps losing touch with it.

This looks like a hardware problem andd it would be...
Forum: Windows Software 06-04-2015, 06:41 PM
Replies: 4
Views: 57,812
Posted By Wim
Could you post the log files with the dock and...

Could you post the log files with the dock and monitor connected as described here:

http://support.displaylink.com/knowledgebase/articles/533818

Wim
Forum: Windows Software 06-03-2015, 09:57 AM
Replies: 1
Views: 8,150
Posted By Wim
Hi Could you try by using the exact...

Hi

Could you try by using the exact commands:

start /wait msiexec /qn /x Setup.msi DL_PACKAGE_ONLY=Yes REBOOT=ReallySuppress
start /wait msiexec /qn /x DisplayLinkCore.msi...
Forum: Windows Software 06-01-2015, 08:44 AM
Replies: 5
Views: 9,760
Posted By Wim
I know for a fact that the wireless drivers are...

I know for a fact that the wireless drivers are not available from our website and not having the wireless drivers installed is the root cause of the issue you are seeing.

You should contact...
Forum: Windows Software 06-01-2015, 08:37 AM
Replies: 1
Views: 7,577
Posted By Wim
Thanks for the logs. I can see from these that...

Thanks for the logs. I can see from these that the USB connection is lost to the dock. The software tries to reset it, but can't as there is no response from the dock.

It looks like a faulty dock...
Forum: Windows Software 06-01-2015, 08:34 AM
Replies: 2
Views: 22,183
Posted By Wim
Please also check the item number of your dock as...

Please also check the item number of your dock as described here:

http://targusblog.com/2015/01/16/targus-acp70-item-60-and-item-51-defects/

Wim
Forum: Windows Software 06-01-2015, 08:33 AM
Replies: 20
Views: 44,419
Posted By Wim
Hi The behaviour of the Ethernet driver with...

Hi

The behaviour of the Ethernet driver with VLAN configuration was updated in v7.7 M4 to fix problems like this.

Previously VLANs were disabled and the VLAN ID was set to be 0. If VLANs were...
Showing results 76 to 100 of 500
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