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Search took 0.01 seconds; generated 91 minute(s) ago. Search: Posts Made By: ChristianP
Forum: Mac Software 11-08-2011, 08:50 AM
Replies: 6
Views: 13,753
Posted By ChristianP
Ok, the files seem correctly installed. I would...

Ok, the files seem correctly installed. I would suggest to uninstall the driver, repair file permissions (using DiskUtility) and reinstall the driver.
If the problem persists, could you please use...
Forum: Mac Software 11-04-2011, 04:16 PM
Replies: 4
Views: 12,256
Posted By ChristianP
The first time you open Display prefs, you need...

The first time you open Display prefs, you need to press Command-Option keys while clicking on the Display prefs icon, in order to have the rotation option. If you have already open it, quit System...
Forum: Mac Software 11-03-2011, 02:29 PM
Replies: 6
Views: 13,753
Posted By ChristianP
Sorry for the late answer. This messages are...

Sorry for the late answer. This messages are generated by the DisplayLink daemon, that is automatically respawn if for any reason quits.
In your case it seems that a file is not found. Have you...
Forum: Mac Software 09-07-2011, 05:05 PM
Replies: 2
Views: 23,682
Posted By ChristianP
It's a known issue for this kind of model, see...

It's a known issue for this kind of model, see this thread http://www.displaylink.org/forum/showthread.php?t=1059. We are waiting a fix from Apple.
Forum: Mac Software 09-07-2011, 05:03 PM
Replies: 1
Views: 11,612
Posted By ChristianP
I see some errors logged while reading the EDID...

I see some errors logged while reading the EDID information of your display. Could you please check your DVI cable? Could you ALSO please switch the log verbosity to DEBUG (in the advanced menu of...
Forum: Mac Software 08-19-2011, 04:15 PM
Replies: 4
Views: 13,537
Posted By ChristianP
Does the customer experience a performance issue,...

Does the customer experience a performance issue, a temporary system hang or a blank display after a restart? Could you please ask the customer to collect debug information using this tool...
Forum: Mac Software 08-19-2011, 04:03 PM
Replies: 2
Views: 13,360
Posted By ChristianP
Could you please post debug information using the...

Could you please post debug information using the tool here http://www.displaylink.com/support/ticket.php?id=269? Thanks
Forum: Mac Software 08-12-2011, 07:52 AM
Replies: 8
Views: 17,361
Posted By ChristianP
Yes, 1.7b3 driver adds Lion compatibility, but...

Yes, 1.7b3 driver adds Lion compatibility, but it's compatible with previous OS versions, so it works on Snow Leopard.
Forum: Mac Software 08-10-2011, 08:16 AM
Replies: 8
Views: 17,361
Posted By ChristianP
Could you please try the 1.7b3 driver and then...

Could you please try the 1.7b3 driver and then use the debug tool here http://www.displaylink.com/support/ticket.php?id=269 and post the output file? Thanks
Forum: Mac Software 08-10-2011, 07:35 AM
Replies: 1
Views: 11,744
Posted By ChristianP
Could you please try to install the 1.7b3 driver?...

Could you please try to install the 1.7b3 driver? You can download it from here http://www.displaylink.org/forum/showthread.php?t=1002
Forum: Mac Software 08-09-2011, 01:46 PM
Replies: 10
Views: 20,677
Posted By ChristianP
Could you please download the new debug tool from...

Could you please download the new debug tool from here http://www.displaylink.com/support/ticket.php?id=269, change first the log verbosity to DEBUG (from the advanced menu, remember to unplug and...
Forum: Mac Software 08-09-2011, 11:19 AM
Replies: 2
Views: 10,779
Posted By ChristianP
Could you please try to uninstall the 1.6 driver...

Could you please try to uninstall the 1.6 driver and install the 1.7b3 just for a test. Repair permission after uninstalling the 1.6 driver (it should be not necessary, but just to be sure everything...
Forum: Mac Software 08-09-2011, 07:53 AM
Replies: 2
Views: 12,147
Posted By ChristianP
Thanks for sharing the workaround. Most likely...

Thanks for sharing the workaround.
Most likely the CS5 apps are checking for OpenGL acceleration just against the primary screen.
Forum: Mac Software 08-08-2011, 04:32 PM
Replies: 5
Views: 15,999
Posted By ChristianP
Could you please use the debug tool here...

Could you please use the debug tool here http://www.displaylink.com/support/ticket.php?id=269 and post the output file? Thanks
Forum: Mac Software 07-14-2011, 03:04 PM
Replies: 4
Views: 11,659
Posted By ChristianP
Sorry for the late answer. The DisplayLink kernel...

Sorry for the late answer. The DisplayLink kernel extension seems somehow not loaded. Could you please, run the uninstaller, repair your disk permission (using Disk Utility) and reinstall the...
Forum: Mac Software 05-10-2011, 07:45 AM
Replies: 6
Views: 18,017
Posted By ChristianP
We need the debug logs to understand what is...

We need the debug logs to understand what is happening. Please use the tool in http://www.displaylink.com/support/ticket.php?id=269 and upload the zip file.
Forum: Mac Software 04-26-2011, 10:29 AM
Replies: 2
Views: 15,804
Posted By ChristianP
We need more information to understand the issue....

We need more information to understand the issue. Could you please reproduce the issue, run the DisplayLink debug tool in http://www.displaylink.com/support/ticket.php?id=269 and upload the zip...
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