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Search took 0.02 seconds; generated 35 minute(s) ago. Search: Posts Made By: Wim
Forum: Windows Software 05-27-2015, 05:10 PM
Replies: 3
Views: 8,789
Posted By Wim
It looks like the driver is not completely...

It looks like the driver is not completely installed. Could you follow this article to uninstall and then try installing again?

http://support.displaylink.com/knowledgebase/articles/533821

Wim
Forum: Windows Software 05-27-2015, 05:06 PM
Replies: 1
Views: 10,552
Posted By Wim
Hi The screen wiull be refreshed at 60Hz,...

Hi

The screen wiull be refreshed at 60Hz, but the stuttering you are seeing is from the system not being able to send the screen updates quickly enough. This can be for a number of reasons and...
Forum: Windows Software 05-27-2015, 09:23 AM
Replies: 5
Views: 9,760
Posted By Wim
It is best to contact the produyct manufacturer....

It is best to contact the produyct manufacturer. We did not make the wireless adapter or the driver for it, so cannot help further with this.

Wim
Forum: Windows Software 05-27-2015, 07:28 AM
Replies: 4
Views: 9,338
Posted By Wim
OK - but the System Details shows no DisplayLink...

OK - but the System Details shows no DisplayLink device ever detected:



So this does not align with the device icon appearing. Seeing an HD does not prove it all works. The DisplayLink chip is...
Forum: Windows Software 05-25-2015, 10:29 AM
Replies: 1
Views: 7,016
Posted By Wim
Hi It sounds like the OS image is corrupt on...

Hi

It sounds like the OS image is corrupt on your computer, as it sounds like the windows install process, msiexec is failing.

Wim
Forum: Windows Software 05-25-2015, 10:25 AM
Replies: 3
Views: 8,506
Posted By Wim
Hi Is this an HDMI adapter? The logs show...

Hi

Is this an HDMI adapter? The logs show that an HDMI monitor is being plugged in, but it cannot be fully identified, so the video output is not being turned on. This could be due to a problem...
Forum: Windows Software 05-25-2015, 10:21 AM
Replies: 4
Views: 9,338
Posted By Wim
Hi The log files indicate that no...

Hi

The log files indicate that no DisplayLink devices were detected on the USB bus when the logs were taken. This indicates that it is a hardware problem with the dock and Windows cannot identify...
Forum: Windows Software 05-25-2015, 10:18 AM
Replies: 5
Views: 10,050
Posted By Wim
Hi I think you have been mis-sold this...

Hi

I think you have been mis-sold this device. The adapter will take USB from a host PC and output to a monitor. You can't take the video output from your TV box and capture it on your laptop.
...
Forum: Windows Software 05-22-2015, 02:56 PM
Replies: 3
Views: 80,189
Posted By Wim
We're looking into this and seeing if there is...

We're looking into this and seeing if there is anything special about the Huawei router that could cause this.

Wim
Forum: Windows Software 05-22-2015, 02:53 PM
Replies: 5
Views: 9,760
Posted By Wim
DisplayLink is just the video part of this...

DisplayLink is just the video part of this product. The driver installation for this was not made by DisplayLink so we're not sure how it works. You will need to install the drivers that came with...
Forum: Windows Software 05-22-2015, 02:52 PM
Replies: 4
Views: 10,610
Posted By Wim
In what way does it fail? Some of these GPU...

In what way does it fail? Some of these GPU intensive programs talk directly to the graphics hardware and do not go through Windows.

Wim
Forum: Windows Software 05-22-2015, 02:51 PM
Replies: 1
Views: 7,679
Posted By Wim
This could be a problem with the dock. If it only...

This could be a problem with the dock. If it only works on USB 2, there could be a fault with the USB 3 connection on the dock, preventing it from enumerating on some PCs.

Wim
Forum: Windows Software 05-22-2015, 02:50 PM
Replies: 3
Views: 55,520
Posted By Wim
This sounds like a general USB problem and the...

This sounds like a general USB problem and the data from the mouse is being corrupted. DisplayLink is just the video, audio and Ethernet part of the dock. We have no effect on the mouse updates.
...
Forum: Windows Software 05-22-2015, 02:46 PM
Replies: 3
Views: 9,164
Posted By Wim
It looks like the drivers have not installed. You...

It looks like the drivers have not installed. You can try forcing the drivers to install by forcing them to update using the files from:

Audio: C:\Program Files\DisplayLink Core...
Forum: Windows Software 05-22-2015, 02:44 PM
Replies: 1
Views: 8,200
Posted By Wim
Is 1600x900 available in extended mode? In mirror...

Is 1600x900 available in extended mode? In mirror mode, only resolutions supported by the laptop screen AND the ASUS monitor will be available.

Wim
Forum: Windows Software 05-22-2015, 02:35 PM
Replies: 3
Views: 13,616
Posted By Wim
That is correct. The log files from our driver...

That is correct. The log files from our driver are purposefully encrypted to protect the information inside them.

Wim
Forum: Windows Software 05-22-2015, 02:34 PM
Replies: 18
Views: 32,110
Posted By Wim
We know that some games cannot work with us...

We know that some games cannot work with us installed, and have a tool that will disable our driver, without uninstalling to work around this:
...
Forum: What to buy? 05-16-2015, 10:13 AM
Replies: 9
Views: 26,294
Posted By Wim
Yes, that is correct. Wim

Yes, that is correct.

Wim
Forum: General Discussion 04-30-2015, 03:14 PM
Replies: 1
Views: 11,479
Posted By Wim
That is a factory mode that is only designed to...

That is a factory mode that is only designed to be enabled during manufacturing. There is no way to fix this by an end user.

Please return the product for a replacement.

Wim
Forum: General Discussion 04-30-2015, 03:13 PM
Replies: 3
Views: 11,243
Posted By Wim
Yes, the Targus ACP77 will support this setup: ...

Yes, the Targus ACP77 will support this setup:

http://www.targus.com/uk/universal-usb-3_0-dv2k-docking-station-with-power-acp77euz

Wim
Forum: Windows Software 04-30-2015, 03:09 PM
Replies: 2
Views: 12,500
Posted By Wim
What is a UEFI install? UEFI is the BIOS, so not...

What is a UEFI install? UEFI is the BIOS, so not sure how this is connected to installing our software.

Wim
Forum: Windows Software 04-30-2015, 02:59 PM
Replies: 11
Views: 21,837
Posted By Wim
You will need to turn off advanced logging in the...

You will need to turn off advanced logging in the debug tool:

http://kb.displaylink.com/269

Wim
Forum: Windows Software 04-30-2015, 02:54 PM
Replies: 5
Views: 12,563
Posted By Wim
I've raised this as a bug for our team to try and...

I've raised this as a bug for our team to try and reproduce.
Wim
Forum: Windows Software 04-30-2015, 02:49 PM
Replies: 4
Views: 10,608
Posted By Wim
This does not sound like a driver problem, but...

This does not sound like a driver problem, but something unstable on the USB bus. When the problem occurs does everything disconnect from the USB bus or is it just the DisplayLink adapters? Does the...
Forum: Windows Software 04-30-2015, 02:44 PM
Replies: 1
Views: 7,492
Posted By Wim
Try checking the Dell site for an updated BIOS...

Try checking the Dell site for an updated BIOS image for your laptop. It sounds like the BIOS is getting stuck scanning the USB bus with many devices connected.

Wim
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