Forum: Windows Software
03-13-2020, 01:16 PM
|
|
Replies: 12
Views: 113,236
Hello Lachlan,
Thank you for all of your...
Hello Lachlan,
Thank you for all of your testing.
I have contacted you directly via email, please lookout for an email from technical_enquiries@displaylink.com
I have shared a script over...
|
|
Forum: Windows Software
03-12-2020, 12:06 PM
|
|
Replies: 4
Views: 26,648
Hello Mino,
Thank you for reaching out to us...
Hello Mino,
Thank you for reaching out to us on the forum.
Currently there is no such possibility. We are exploring the use case for future products.
Do you mind sharing with me the purpose...
|
|
Forum: Windows Software
03-12-2020, 09:35 AM
|
|
Replies: 7
Views: 20,620
Hello Hartres,
Yes E option will be the best...
Hello Hartres,
Yes E option will be the best one. Simply run the REG file without anything connected and afterwards connect D6000, 1st monitor, 2nd monitor.
You do not need to do anything...
|
|
Forum: Windows Software
03-11-2020, 01:48 PM
|
|
Replies: 7
Views: 20,620
|
|
Forum: Windows Software
03-11-2020, 12:45 PM
|
|
Replies: 7
Views: 20,620
Hello Harters,
Thank you for your patience...
Hello Harters,
Thank you for your patience and detailed description.
Could you please clarify one more thing for me?
You wrote that you are using 2 HDMI cables connected to the dock while...
|
|
Forum: Windows Software
03-05-2020, 02:41 PM
|
|
Replies: 12
Views: 113,236
Hi Lachlan,
Thank you for your patience,
...
Hi Lachlan,
Thank you for your patience,
Here are a few other steps I'd like you to try:
1.Right click on device in device manager
2.Select Driver
3.Select Update Driver
4.Select Browse...
|
|
Forum: Mac Software
03-03-2020, 10:59 AM
|
|
Replies: 55
Views: 103,125
|
|
Forum: Windows Software
03-03-2020, 09:03 AM
|
|
Replies: 1
Views: 14,078
Hello James,
Thank you for your patience.
...
Hello James,
Thank you for your patience.
May you please tell me what type of DisplayLink technology device are you using? Is it a docking station or a portable monitor?
If I understood it...
|
|
Forum: Mac Software
03-02-2020, 10:14 AM
|
|
Replies: 55
Views: 103,125
Hello Pascal,
Thank you for your patience. ...
Hello Pascal,
Thank you for your patience.
Our Engineering team is right now running the analysis and yes, they did find some error messages in installation logs.
I have some further...
|
|
Forum: Mac Software
02-27-2020, 09:52 AM
|
|
Replies: 55
Views: 103,125
Hello,
Thank you for reaching out to us on...
Hello,
Thank you for reaching out to us on the forum.
I will need additional information to run the proper analysis of the installation process.
May you please gather Installer Log for me...
|
|
Forum: Windows Software
02-26-2020, 12:02 PM
|
|
Replies: 12
Views: 113,236
Hi Lachlan,
Thank you for your patience.
...
Hi Lachlan,
Thank you for your patience.
I have verified the log files and I see there possible issues during installation process.
Please try the following:
1. Run our EndUser cleaner:...
|
|
Forum: Windows Software
02-26-2020, 10:01 AM
|
|
Replies: 1
Views: 13,037
Hello,
Thank you for reaching out to us on...
Hello,
Thank you for reaching out to us on the forum.
The setup you have described will not work on Surface Pro 4 as the Surface Connect to USB-C adapter works only on Surface Pro 5 or newer.
...
|
|
Forum: Windows Software
02-26-2020, 07:47 AM
|
|
Replies: 1
Views: 6,522
Hello,
Thank you for contacting DisplayLink....
Hello,
Thank you for contacting DisplayLink.
The best way to report issues such as this is to raise a support ticket, which you can do by following the link for how to report issues in my...
|
|
Forum: Windows Software
02-26-2020, 07:44 AM
|
|
Replies: 3
Views: 9,522
Hello,
Thank you for contacting DisplayLink....
Hello,
Thank you for contacting DisplayLink.
The best way to report issues such as this is to raise a support ticket, which you can do by following the link for how to report issues in my...
|
|
Forum: Mac Software
02-19-2020, 12:53 PM
|
|
Replies: 1
Views: 31,857
Hi There,
Thank you for your patience.
...
Hi There,
Thank you for your patience.
The best way to report issues such as this is to raise a support ticket, which you can do by following the link for how to report issues in my signature...
|
|
Forum: Linux and Open Source
02-19-2020, 10:23 AM
|
|
Replies: 7
Views: 11,979
Hi There,
Apologies for the lack of...
Hi There,
Apologies for the lack of response.
Thank you for log files and detailed description of your issue with video.
Based on that I believe that Xorg server tries to create mouse...
|
|
Forum: Mac Software
02-19-2020, 09:23 AM
|
|
Replies: 1
Views: 29,672
|
|
Forum: Mac Software
02-19-2020, 08:43 AM
|
|
Replies: 1
Views: 7,196
Hi There,
Thank you for reaching our forum...
Hi There,
Thank you for reaching our forum with this case.
The best way to report issues such as this is to raise a support ticket, which you can do by following the link for how to report...
|
|
Forum: Windows Software
02-17-2020, 02:03 PM
|
|
Replies: 12
Views: 113,236
Hello DeltaCain,
Thank you for contacting...
Hello DeltaCain,
Thank you for contacting DisplayLink.
Great that you have already provided such detailed description with log files.
Thanks to it I was able to verify that you are using an...
|
|
Forum: Windows Software
02-14-2020, 03:41 PM
|
|
Replies: 1
Views: 6,791
Hello,
Thank you for contacting DisplayLink....
Hello,
Thank you for contacting DisplayLink.
I have run a quick reproduction process just to verify it. When connecting headphones to SuperSpeed D3000 I noticed that Device Manager gives...
|
|
Forum: Mac Software
02-13-2020, 10:52 AM
|
|
Replies: 2
Views: 7,408
Hi There,
Apologies for the lack of...
Hi There,
Apologies for the lack of response. The best way to report issues such as this is to raise a support ticket, which you can do by following the link for how to report issues in my...
|
|
Forum: Mac Software
02-07-2020, 11:28 AM
|
|
Replies: 12
Views: 23,140
Hello,
Thank you for getting in touch with...
Hello,
Thank you for getting in touch with us on this case.
There should be no issue with a MacBook Pro (2019) to work correctly with DisplayLink.
I would recommend to download our new beta...
|
|
Forum: Windows Software
02-06-2020, 11:24 AM
|
|
Replies: 3
Views: 57,541
Hi There,
Apologies for the lack of...
Hi There,
Apologies for the lack of response. The best way to report issues such as this is to raise a support ticket, which you can do by following the link for how to report issues in my...
|
|
Forum: Windows Software
02-04-2020, 02:12 PM
|
|
Replies: 1
Views: 6,595
Hello cohearn29,
Thank you for your patience...
Hello cohearn29,
Thank you for your patience and sorry to hear about this issue.
Could you please verify the link below and follow the guide named: CHECK PCIE ACTIVE STATE POWER MANAGEMENT...
|
|
Forum: Windows Software
02-04-2020, 01:49 PM
|
|
Replies: 1
Views: 8,544
Hello hacoc,
Thank you for the log files and...
Hello hacoc,
Thank you for the log files and sorry to hear about any issues that you have faced.
Based on the logs and the configuration that you are using I see that the monitor that has the...
|
