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Forum: Windows Software 07-09-2019, 03:20 PM
Replies: 3
Views: 179
Posted By JamesH
Hi, What you've described matches what I...

Hi,

What you've described matches what I saw.

Can you try the 9.2 Alpha?

Thanks,
James
Forum: General Discussion 07-01-2019, 11:02 AM
Replies: 1
Views: 153
Posted By JamesH
Hi, Please follow the guide here to provide...

Hi,

Please follow the guide here to provide logs so we can take a look:
https://support.displaylink.com/knowledgebase/articles/533818-how-can-i-report-windows-issues-to-displaylink

Thanks,...
Forum: Windows Software 06-27-2019, 11:27 AM
Replies: 5
Views: 3,481
Posted By JamesH
@DeWell Can you download, run and attach the...

@DeWell Can you download, run and attach the output of the DisplayLink support tool on this system?...
Forum: General Discussion 06-19-2019, 09:20 AM
Replies: 1
Views: 312
Posted By JamesH
Hi, Yes you can either buy a dock that...

Hi,

Yes you can either buy a dock that supports multiple monitors or buy 1x adapter for each monitor:
https://www.displaylink.com/products

James
Forum: Windows Software 06-18-2019, 04:07 PM
Replies: 1
Views: 279
Posted By JamesH
Hi, Can you follow these steps to clean your...

Hi,

Can you follow these steps to clean your system of DisplayLink software and then install the latest available?...
Forum: Windows Software 06-18-2019, 03:58 PM
Replies: 13
Views: 17,407
Posted By JamesH
Hi, If your PC does support DisplayPort...

Hi,

If your PC does support DisplayPort Alternate Mode and you are having issues with the HDMI output on the D6000, be sure to update the dock's firmware to the latest...
Forum: Windows Software 06-18-2019, 03:45 PM
Replies: 3
Views: 1,417
Posted By JamesH
Hi, If the issue is not video cable related...

Hi,

If the issue is not video cable related then it could well be fixed in the Alpha of our 9.2 release available here:
DisplayLink USB Graphics Software for Windows 9.2 Alpha 13 Jun 2019...
Forum: Windows Software 06-18-2019, 03:39 PM
Replies: 4
Views: 351
Posted By JamesH
Hi Patrick, Can you post the model numbers...

Hi Patrick,

Can you post the model numbers of these docks?

Thanks,
James
Forum: Embedded Applications 02-04-2019, 01:45 PM
Replies: 1
Views: 1,580
Posted By JamesH
Hi, I would recommend you contact your local...

Hi,

I would recommend you contact your local rep:
https://www.displaylink.com/contact/reps-and-distributors

Best regards,
James
Forum: Windows Software 01-30-2019, 03:38 PM
Replies: 1
Views: 332
Posted By JamesH
Hi, Could post the results of this tool? ...

Hi,

Could post the results of this tool?
https://support.displaylink.com/knowledgebase/articles/533818

Best regards,
James
Forum: Windows Software 01-30-2019, 03:37 PM
Replies: 2
Views: 417
Posted By JamesH
Hi, Are you connected HDMI from dock to HDMI...

Hi,

Are you connected HDMI from dock to HDMI on the monitor?

It's worth trying the dock firmware updater to see that helps:...
Forum: Windows Software 03-29-2016, 03:45 PM
Replies: 3
Views: 3,398
Posted By JamesH
Thanks, I'll try and repro this week

Thanks, I'll try and repro this week
Forum: Windows Software 03-29-2016, 03:23 PM
Replies: 11
Views: 6,598
Posted By JamesH
@Josh Do you still get this if you disable...

@Josh

Do you still get this if you disable the Nvidia graphics part in your machine (through the BIOS / device manager)?

@Sky

Could you post the output of this tool?...
Forum: Windows Software 03-29-2016, 03:14 PM
Replies: 13
Views: 10,076
Posted By JamesH
Hi, Could you reproduce this issue and then...

Hi,

Could you reproduce this issue and then attach the logs from this tool?
http://support.displaylink.com/knowledgebase/articles/533818

Thanks,
James
Forum: What to buy? 03-15-2016, 04:33 PM
Replies: 3
Views: 4,429
Posted By JamesH
Hi Sharnie, Can you advise which docking...

Hi Sharnie,

Can you advise which docking station you have?

A product link or picture would be fine :)

Thanks,
James
Forum: Windows Software 03-15-2016, 04:16 PM
Replies: 3
Views: 3,398
Posted By JamesH
Hi Miguel, I think I understand your issue...

Hi Miguel,

I think I understand your issue but wanted to check if these steps also reproduce this issue:

1. Install DisplayLink driver and connect DisplayLink enabled docking station to your...
Forum: Windows Software 03-15-2016, 03:12 PM
Replies: 3
Views: 6,263
Posted By JamesH
Hi, Can you send me a link to the product...

Hi,

Can you send me a link to the product page of those adapters?

Thanks,
James
Forum: Windows Software 01-15-2016, 03:00 PM
Replies: 1
Views: 3,302
Posted By JamesH
Hi Kathryn, The current OEM graphics driver...

Hi Kathryn,

The current OEM graphics driver (from Dell in your case) should be suitable:
http://www.dell.com/support/home/us/en/19/product-support/servicetag/F1HKD72/drivers

The latest AMD...
Forum: Windows Software 01-15-2016, 12:07 PM
Replies: 11
Views: 10,431
Posted By JamesH
Hi, Can you try installing the latest...

Hi,

Can you try installing the latest Windows Updates for Windows 7?

If you're still having issues after that please attach the output of this...
Forum: Windows Software 01-15-2016, 11:20 AM
Replies: 4
Views: 3,368
Posted By JamesH
Hi, To clarify you're not seeing flicker on...

Hi,

To clarify you're not seeing flicker on the U2412M with 7.9 M3 right?

When you have time could you supply the logs from this...
Forum: Windows Software 01-15-2016, 11:10 AM
Replies: 1
Views: 2,949
Posted By JamesH
Hi, Please attach the output of this...

Hi,

Please attach the output of this (http://support.displaylink.com/knowledgebase/articles/533818-how-can-i-report-windows-issues-to-displaylink) tool

Thanks,
James
Forum: Windows Software 01-15-2016, 11:05 AM
Replies: 1
Views: 2,926
Posted By JamesH
Hi Mark, I'm unaware of this issue. Can...

Hi Mark,

I'm unaware of this issue.

Can try doing a clean install of v7.9 M4?

Specifically, uninstall 7.9 M0, run the DisplayLink Cleaner...
Forum: Windows Software 01-14-2016, 02:52 PM
Replies: 2
Views: 6,093
Posted By JamesH
Hi, You can find it here: ...

Hi,

You can find it here:
http://www.displaylink.com/downloads/file?d=64

Thanks,
James
Forum: Windows Software 01-14-2016, 02:47 PM
Replies: 5
Views: 6,043
Posted By JamesH
Hi Derek, Do you get this issue if you do a...

Hi Derek,

Do you get this issue if you do a clean install of 7.9 M4?

To do this please follow these steps:...
Forum: Windows Software 01-14-2016, 02:07 PM
Replies: 10
Views: 10,342
Posted By JamesH
Hi Terry, Can you attach the output of this...

Hi Terry,

Can you attach the output of this tool:
http://support.displaylink.com/knowledgebase/articles/533818-how-can-i-report-windows-issues-to-displaylink

Thanks,
James
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