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Forum: General Discussion 06-14-2019, 11:13 PM
Replies: 1
Views: 57
Posted By AlbanRampon
Hello, Thank you for the detailed...

Hello,

Thank you for the detailed description.
I have never seen an HDMI to DisplayPort cable. I know the other way and it's quite common. These cables don't work both ways.

Would you please...
Forum: Windows Software 06-13-2019, 11:10 AM
Replies: 9
Views: 4,720
Posted By AlbanRampon
Arrow Hello, I understand my colleague created a...

Hello,

I understand my colleague created a bug from your ticket with the log files you provided.
Logs did capture the event properly: we can see the mode is recognised but removed as...
Forum: Windows Software 06-13-2019, 11:05 AM
Replies: 1
Views: 55
Posted By AlbanRampon
Arrow Hello Steven, You won't get the crisp text...

Hello Steven,

You won't get the crisp text and low latency from DL3 encoding with h264 encoding.
Furthermore, we wouldn't be able to continuously adapt the computing power used based on both...
Forum: Windows Software 06-13-2019, 10:49 AM
Replies: 1
Views: 45
Posted By AlbanRampon
Arrow Hello Landosa, Actually, from your test you...

Hello Landosa,

Actually, from your test you proved it's a regression in Windows 10 v1903 behaviour.

Microsoft is currently working on that bug.
In the meantime, I'd like to suggest you select...
Forum: Windows Software 06-07-2019, 11:15 AM
Replies: 3
Views: 121
Posted By AlbanRampon
Arrow Thank you, Magne, I can see the you don't get...

Thank you, Magne,
I can see the you don't get displays but not why this ends up in this error condition.
Engineering is looking into this and I'll comment as soon as I've got something new.
Could...
Forum: Windows Software 06-07-2019, 10:40 AM
Replies: 10
Views: 384
Posted By AlbanRampon
Arrow Bonjour, I don't have a date at this stage. ...

Bonjour,
I don't have a date at this stage.
I will comment when I do.
This time, I'd like my testers to look at the result. Would you have the name of one game you tried and how you got them...
Forum: Windows Software 06-05-2019, 08:10 PM
Replies: 5
Views: 192
Posted By AlbanRampon
Arrow Hello, It means the display doesn't offer it,...

Hello,
It means the display doesn't offer it, so the driver works properly.
I don't have access to the design details so cannot say if it will be technically possible on future models. This is not...
Forum: Windows Software 06-05-2019, 01:37 PM
Replies: 10
Views: 384
Posted By AlbanRampon
Arrow Merci Nicolas, I can confirm we've reopened...

Merci Nicolas,

I can confirm we've reopened the discussion with Microsoft on this and are working with them to get that addressed. Your description was useful to explain this took place in wider...
Forum: Windows Software 06-05-2019, 07:50 AM
Replies: 3
Views: 121
Posted By AlbanRampon
Arrow Hello, This is not an issue and rather a common...

Hello,
This is not an issue and rather a common use case. This type of product is use in hot-desking where users move desk several times per day.
Would you please upload the logs here so I can look...
Forum: Windows Software 06-03-2019, 02:11 PM
Replies: 4
Views: 3,077
Posted By AlbanRampon
Arrow Hello Tom, Unfortunately, today, the...

Hello Tom,
Unfortunately, today, the alternative is to use a USB->VGA/DVI adapter instead of built-in converter, if you wish to keep using that monitor.
Kind regards,
Alban
Forum: Windows Software 06-03-2019, 10:52 AM
Replies: 8
Views: 789
Posted By AlbanRampon
Arrow Hello, I have created a case to look into...

Hello,

I have created a case to look into that.

It is wrong to claim you are less secure. Security updates and feature updates on Windows 10 are separate. Both Windows 10 v1803 and v1809 are...
Forum: Mac Software 06-03-2019, 10:43 AM
Replies: 4
Views: 1,085
Posted By AlbanRampon
Arrow Great Remanator, The Lenovo Thinkpad USB-C Dock...

Great Remanator,
The Lenovo Thinkpad USB-C Dock (https://support.lenovo.com/gb/en/accessories/acc100348) isn't using DisplayLink technology though. Therefore, for that product, the DisplayLink...
Forum: What to buy? 06-03-2019, 10:34 AM
Replies: 4
Views: 208
Posted By AlbanRampon
Arrow Hello James, There is no special reason it...

Hello James,

There is no special reason it is not on our website. We probably haven't received the request from them. I've talked to my colleague who's i-tec main contact to ask for authorisation....
Forum: Windows Software 06-03-2019, 10:20 AM
Replies: 5
Views: 192
Posted By AlbanRampon
Arrow Hello, I can confirm the EDID only includes...

Hello,

I can confirm the EDID only includes 1080p.

Kind regards,
Alban
Forum: Windows Software 05-31-2019, 05:13 PM
Replies: 1
Views: 132
Posted By AlbanRampon
Arrow Hello Zaxxeh, This message comes from the...

Hello Zaxxeh,

This message comes from the DisplayLink software but is not about the DisplayLink software. The technology relies on USB as a way to transport the information. If the message is...
Forum: Windows Software 05-31-2019, 05:07 PM
Replies: 5
Views: 192
Posted By AlbanRampon
Arrow Hello, The list of resolutions (or more...

Hello,

The list of resolutions (or more exactly modes/timings) depends on the panel and what the manufacturer has programmed in the product. DisplayLink driver receives the timing from the...
Forum: What to buy? 05-31-2019, 04:52 PM
Replies: 4
Views: 208
Posted By AlbanRampon
Hello James, The DL-6950 supports that...

Hello James,

The DL-6950 supports that resolution. The limitation is about pixel clock (=throughput). A shortcut simplification is that 3440x1440x60 is lower than 3840x2160x60. I say shortcut...
Forum: General Discussion 05-31-2019, 03:26 PM
Replies: 11
Views: 287
Posted By AlbanRampon
Arrow Hello Deedub, Would you have the monitor...

Hello Deedub,
Would you have the monitor details, please?
I have escalated this to the development team for advice.
Kind regards,
Alban
Ref 30125
Forum: Windows Software 05-30-2019, 08:20 AM
Replies: 10
Views: 384
Posted By AlbanRampon
Arrow Bonjour Nicolas, Can you precise the edit,...

Bonjour Nicolas,

Can you precise the edit, please? Feel free to write in French if you are more comfortable with that, I am native French speaker.
1. When it doesn't work at all, which display is...
Forum: Windows Software 05-21-2019, 04:54 PM
Replies: 10
Views: 384
Posted By AlbanRampon
Arrow Hello, I'm glad this workaround was useful. ...

Hello,

I'm glad this workaround was useful.

Do you generally use the last version of Windows 10?
If so, when the new version starts being rolled out, this would be solved without additional...
Forum: Windows Software 05-16-2019, 11:50 AM
Replies: 2
Views: 316
Posted By AlbanRampon
Arrow Hello P.Cip, The logs indicate that the...

Hello P.Cip,

The logs indicate that the DisplayPort link cannot "train". This is a part where the sender and receiver send specific known patterns and, based on error level, decide at which speed...
Forum: Windows Software 05-15-2019, 06:38 PM
Replies: 14
Views: 4,826
Posted By AlbanRampon
The docking station DisplayPort outputs are...

The docking station DisplayPort outputs are tested against DisplayPort 1.2, soon 1.4, as tests are updated.
I would like data to give pertinent feedback. For instance, the mentioned ASUS PG279 does...
Forum: Windows Software 05-15-2019, 05:41 PM
Replies: 2
Views: 252
Posted By AlbanRampon
Arrow Hello Modena, Unfortunately,...

Hello Modena,

Unfortunately, DisplayLinkManager.log is missing from the package. I am unable to find why the monitor identification details couldn't be read.

The DisplayLink chip in this...
Forum: Windows Software 05-15-2019, 05:23 PM
Replies: 5
Views: 379
Posted By AlbanRampon
Arrow Hello Bruce, DisplayPort compliance tests...

Hello Bruce,

DisplayPort compliance tests dictate behaviour which must be followed to bear the logo. Invalid EDID handling is part of these tests.

We could look at if/why your particular...
Forum: Windows Software 05-15-2019, 04:44 PM
Replies: 1
Views: 185
Posted By AlbanRampon
Arrow Hello, Thank you for taking the time to...

Hello,

Thank you for taking the time to post.
I'd like to check something. Would you please be able to confirm how many monitors do you connect to the Dell D6000?
If you only have one, would you...
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