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Forum: Embedded Applications 02-04-2019, 01:45 PM
Replies: 1
Views: 1,392
Posted By JamesH
Hi, I would recommend you contact your local...

Hi,

I would recommend you contact your local rep:
https://www.displaylink.com/contact/reps-and-distributors

Best regards,
James
Forum: Windows Software 01-30-2019, 03:38 PM
Replies: 1
Views: 252
Posted By JamesH
Hi, Could post the results of this tool? ...

Hi,

Could post the results of this tool?
https://support.displaylink.com/knowledgebase/articles/533818

Best regards,
James
Forum: Windows Software 01-30-2019, 03:37 PM
Replies: 2
Views: 332
Posted By JamesH
Hi, Are you connected HDMI from dock to HDMI...

Hi,

Are you connected HDMI from dock to HDMI on the monitor?

It's worth trying the dock firmware updater to see that helps:...
Forum: Windows Software 03-29-2016, 03:45 PM
Replies: 3
Views: 3,304
Posted By JamesH
Thanks, I'll try and repro this week

Thanks, I'll try and repro this week
Forum: Windows Software 03-29-2016, 03:23 PM
Replies: 11
Views: 6,453
Posted By JamesH
@Josh Do you still get this if you disable...

@Josh

Do you still get this if you disable the Nvidia graphics part in your machine (through the BIOS / device manager)?

@Sky

Could you post the output of this tool?...
Forum: Windows Software 03-29-2016, 03:14 PM
Replies: 13
Views: 9,753
Posted By JamesH
Hi, Could you reproduce this issue and then...

Hi,

Could you reproduce this issue and then attach the logs from this tool?
http://support.displaylink.com/knowledgebase/articles/533818

Thanks,
James
Forum: What to buy? 03-15-2016, 04:33 PM
Replies: 3
Views: 4,276
Posted By JamesH
Hi Sharnie, Can you advise which docking...

Hi Sharnie,

Can you advise which docking station you have?

A product link or picture would be fine :)

Thanks,
James
Forum: Windows Software 03-15-2016, 04:16 PM
Replies: 3
Views: 3,304
Posted By JamesH
Hi Miguel, I think I understand your issue...

Hi Miguel,

I think I understand your issue but wanted to check if these steps also reproduce this issue:

1. Install DisplayLink driver and connect DisplayLink enabled docking station to your...
Forum: Windows Software 03-15-2016, 03:12 PM
Replies: 3
Views: 6,109
Posted By JamesH
Hi, Can you send me a link to the product...

Hi,

Can you send me a link to the product page of those adapters?

Thanks,
James
Forum: Windows Software 01-15-2016, 03:00 PM
Replies: 1
Views: 3,224
Posted By JamesH
Hi Kathryn, The current OEM graphics driver...

Hi Kathryn,

The current OEM graphics driver (from Dell in your case) should be suitable:
http://www.dell.com/support/home/us/en/19/product-support/servicetag/F1HKD72/drivers

The latest AMD...
Forum: Windows Software 01-15-2016, 12:07 PM
Replies: 11
Views: 10,288
Posted By JamesH
Hi, Can you try installing the latest...

Hi,

Can you try installing the latest Windows Updates for Windows 7?

If you're still having issues after that please attach the output of this...
Forum: Windows Software 01-15-2016, 11:20 AM
Replies: 4
Views: 3,298
Posted By JamesH
Hi, To clarify you're not seeing flicker on...

Hi,

To clarify you're not seeing flicker on the U2412M with 7.9 M3 right?

When you have time could you supply the logs from this...
Forum: Windows Software 01-15-2016, 11:10 AM
Replies: 1
Views: 2,877
Posted By JamesH
Hi, Please attach the output of this...

Hi,

Please attach the output of this (http://support.displaylink.com/knowledgebase/articles/533818-how-can-i-report-windows-issues-to-displaylink) tool

Thanks,
James
Forum: Windows Software 01-15-2016, 11:05 AM
Replies: 1
Views: 2,854
Posted By JamesH
Hi Mark, I'm unaware of this issue. Can...

Hi Mark,

I'm unaware of this issue.

Can try doing a clean install of v7.9 M4?

Specifically, uninstall 7.9 M0, run the DisplayLink Cleaner...
Forum: Windows Software 01-14-2016, 02:52 PM
Replies: 2
Views: 5,992
Posted By JamesH
Hi, You can find it here: ...

Hi,

You can find it here:
http://www.displaylink.com/downloads/file?d=64

Thanks,
James
Forum: Windows Software 01-14-2016, 02:47 PM
Replies: 5
Views: 5,892
Posted By JamesH
Hi Derek, Do you get this issue if you do a...

Hi Derek,

Do you get this issue if you do a clean install of 7.9 M4?

To do this please follow these steps:...
Forum: Windows Software 01-14-2016, 02:07 PM
Replies: 10
Views: 10,060
Posted By JamesH
Hi Terry, Can you attach the output of this...

Hi Terry,

Can you attach the output of this tool:
http://support.displaylink.com/knowledgebase/articles/533818-how-can-i-report-windows-issues-to-displaylink

Thanks,
James
Forum: Windows Software 01-14-2016, 02:04 PM
Replies: 10
Views: 10,060
Posted By JamesH
Hi Roy, Can you try the steps in this FAQ...

Hi Roy,

Can you try the steps in this FAQ regarding your ethernet issue?
http://support.displaylink.com/knowledgebase/articles/679177-troubleshooting-software-installation-upgrade-on

Thanks,...
Forum: Windows Software 01-14-2016, 01:07 PM
Replies: 2
Views: 2,016
Posted By JamesH
Hi John, Can you attach the output of this...

Hi John,

Can you attach the output of this tool:
http://support.displaylink.com/knowledgebase/articles/533818-how-can-i-report-windows-issues-to-displaylink

Thanks,
James
Forum: Windows Software 01-14-2016, 01:00 PM
Replies: 3
Views: 2,983
Posted By JamesH
Hi folks, Can you try the steps in this FAQ?...

Hi folks,

Can you try the steps in this FAQ?
http://support.displaylink.com/knowledgebase/articles/724494-cannot-upgrade-or-uninstall-displaylink-software

Thanks,
James
Forum: Windows Software 01-14-2016, 12:54 PM
Replies: 2
Views: 2,178
Posted By JamesH
Hi Ronan, Can you let me know how you...

Hi Ronan,

Can you let me know how you upgraded the drivers?

An upgrade should work, I've never heard of it knock you out the domain though. Did it actually leave you de-registered from the...
Forum: Windows Software 01-14-2016, 12:24 PM
Replies: 2
Views: 1,905
Posted By JamesH
Hi Joche, Can you let me know which video...

Hi Joche,

Can you let me know which video output you are connecting to on the dock and also what video cable type and video connector you are connecting to on the monitor?

In addition the...
Forum: Windows Software 01-14-2016, 11:09 AM
Replies: 3
Views: 3,619
Posted By JamesH
Hi Peter, Can you check the steps in the...

Hi Peter,

Can you check the steps in the Ethernet part of this FAQ for next steps?
http://support.displaylink.com/knowledgebase/articles/679177-troubleshooting-software-installation-upgrade-on
...
Forum: Windows Software 12-27-2015, 10:06 PM
Replies: 4
Views: 26,445
Posted By JamesH
Hi, Can you try these...

Hi,

Can you try these steps?http://support.displaylink.com/knowledgebase/articles/678310-displaylink-ethernet-or-audio-drivers-are-not-load

Thanks,
James
Forum: Windows Software 12-07-2015, 08:38 PM
Replies: 6
Views: 4,963
Posted By JamesH
Hi As a first step please run through this...

Hi

As a first step please run through this FAQ:
http://support.displaylink.com/knowledgebase/articles/544228-how-to-fix-your-displaylink-product-from-repeatedl

If that doesn't help please...
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