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Forum: Linux and Open Source 06-13-2019, 07:12 PM
Replies: 1
Views: 126
Posted By mlukaszek
Hi, A pull request that should address this...

Hi,

A pull request that should address this has recently been merged into the devel branch of evdi project.

https://github.com/DisplayLink/evdi/commit/74e289906dba95c0ad3208cfa6a57ba3042b930f
...
Forum: Linux and Open Source 06-13-2019, 07:10 PM
Replies: 3
Views: 109
Posted By mlukaszek
Is your Fedora installation running X or Wayland?...

Is your Fedora installation running X or Wayland?

Thanks
Michal
Forum: Mac Software 06-10-2019, 05:58 PM
Replies: 1
Views: 110
Posted By mlukaszek
The device you are using does not seem to be...

The device you are using does not seem to be using DisplayLink technology.

Kind regards,
Michal
Forum: General Discussion 06-03-2019, 11:53 PM
Replies: 11
Views: 287
Posted By mlukaszek
Could you capture general Chrome device logs as...

Could you capture general Chrome device logs as described here:
https://support.google.com/chrome/a/answer/3293821?hl=en

Thanks
Michal
Forum: Linux and Open Source 05-24-2019, 01:19 PM
Replies: 1
Views: 151
Posted By mlukaszek
The 5.1 kernel is not yet supported by the most...

The 5.1 kernel is not yet supported by the most recent DisplayLink driver release, but it is already supported in the devel branch of evdi (https://github.com/DisplayLink/evdi) which we will be using...
Forum: Mac Software 05-24-2019, 08:13 AM
Replies: 4
Views: 498
Posted By mlukaszek
What we see in that the DisplayLink kernel...

What we see in that the DisplayLink kernel extension is not running at all.

First, make sure you are running the latest version of 10.14.5 (not early betas) and have allowed the KEXT to run:...
Forum: Mac Software 05-24-2019, 08:09 AM
Replies: 2
Views: 354
Posted By mlukaszek
Hi, macOS 10.14.5 requires kernel extensions...

Hi,

macOS 10.14.5 requires kernel extensions to be notarized. DisplayLink have notarized the drivers already while the O/S was still in dev beta preview, and released a 5.1.1 version that's...
Forum: Mac Software 04-12-2019, 09:07 AM
Replies: 22
Views: 2,513
Posted By mlukaszek
Could you download our Support Tool...

Could you download our Support Tool (https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink), run it and in the menu change Log Verbosity to Debug (in...
Forum: Mac Software 03-06-2019, 12:39 PM
Replies: 16
Views: 2,074
Posted By mlukaszek
@slcu8, Can you post your logs as well? I'd...

@slcu8,

Can you post your logs as well? I'd expect the 2.5k resolution not available on 4k monitor not to be reproducible anymore with 5.1 release.

Thanks
Michal
Forum: Mac Software 03-04-2019, 01:29 PM
Replies: 4
Views: 670
Posted By mlukaszek
Hi RainbowShooter, Could you attach logs...

Hi RainbowShooter,

Could you attach logs captured with our support tool please? We'd like to see what's going on in logs.

Thanks
Michal
Forum: Linux and Open Source 03-01-2019, 07:17 AM
Replies: 4
Views: 427
Posted By mlukaszek
What crashes? Is it X, are you thrown back to...

What crashes? Is it X, are you thrown back to login screen? You could check the Xorg.log to verify that.
Our logs captured with the support tool would tell us if it's one of our components.
...
Forum: Mac Software 03-01-2019, 07:15 AM
Replies: 16
Views: 2,074
Posted By mlukaszek
Hi Kolt, Any chance you could post logs...

Hi Kolt,

Any chance you could post logs captured by the support tool? We'd like to see the EDID of that monitor to understand what's going on.

Cheers,
Michal
Forum: Mac Software 02-25-2019, 09:22 PM
Replies: 5
Views: 736
Posted By mlukaszek
So it seems you now have problems with audio even...

So it seems you now have problems with audio even with the driver uninstalled?

Can you try resetting the SMC and NVRAM and see if the problem goes away?

https://support.apple.com/en-us/HT201295...
Forum: Mac Software 02-22-2019, 08:40 AM
Replies: 5
Views: 736
Posted By mlukaszek
Can you try 5.1 release we published few days...

Can you try 5.1 release we published few days ago? If you still encounter the problem, please provide logs captured by our support tool.

Thanks
Michal
Forum: Linux and Open Source 02-21-2019, 03:05 PM
Replies: 4
Views: 634
Posted By mlukaszek
Sadly, I don't even see USB enumeration of the...

Sadly, I don't even see USB enumeration of the device in the logs you provided.
You should start troubleshooting from the device side - is it a power adapter? a broken USB cable? a dock itself?
...
Forum: Linux and Open Source 02-20-2019, 03:05 PM
Replies: 32
Views: 17,756
Posted By mlukaszek
Not sure if you noticed, but we started releasing...

Not sure if you noticed, but we started releasing armhf binaries of DLM since 4.4 release.

There are still serious limitations of the environment though, which cause us being unable
to support...
Forum: Mac Software 01-31-2019, 11:30 AM
Replies: 20
Views: 3,060
Posted By mlukaszek
It is a known problem with this beta of the O/S....

It is a known problem with this beta of the O/S. Our confidence level of getting this resolved in subsequent beta builds is high, please look forward to updates of macOS.

Kind regards,
Michal
Forum: Mac Software 01-31-2019, 11:27 AM
Replies: 9
Views: 1,573
Posted By mlukaszek
I assume you are using 10.14.4 beta? If yes,...

I assume you are using 10.14.4 beta?

If yes, it is a known problem with this beta of the O/S. Our confidence level of getting this resolved in subsequent beta builds is high, please look forward...
Forum: Linux and Open Source 01-11-2019, 10:00 AM
Replies: 5
Views: 837
Posted By mlukaszek
Hi Matt, You have secure boot enabled, and...

Hi Matt,

You have secure boot enabled, and this is the reason why our evdi kernel module cannot be loaded. Please read...
Forum: Linux and Open Source 01-10-2019, 09:39 AM
Replies: 1
Views: 1,031
Posted By mlukaszek
Hi, As you can see in your logs: [ ...

Hi,

As you can see in your logs:

[ 0.000000] secureboot: Secure boot enabled


Please read...
Forum: Linux and Open Source 01-08-2019, 08:08 PM
Replies: 2
Views: 491
Posted By mlukaszek
That is weird. I'll pass your logs to the team to...

That is weird. I'll pass your logs to the team to inspect what could be causing this.

Thanks
Michal
Forum: Linux and Open Source 01-08-2019, 11:18 AM
Replies: 1
Views: 430
Posted By mlukaszek
Hi brade, Can you document what you did so...

Hi brade,

Can you document what you did so far to get to the multi-display state with Raspberry Pi? Which devices are you using?

Thanks
Michal
Forum: Linux and Open Source 01-08-2019, 11:06 AM
Replies: 5
Views: 837
Posted By mlukaszek
Can you post logs captured by our support tool? ...

Can you post logs captured by our support tool?

Thanks
Michal
Forum: Linux and Open Source 01-08-2019, 11:05 AM
Replies: 3
Views: 713
Posted By mlukaszek
@sharonshirley: this looks like a normal way the...

@sharonshirley: this looks like a normal way the installation process ends. If things don't work, we'd need to get logs to be able to inspect what's happening.

@mkasprzyk: this seems different, in...
Forum: Linux and Open Source 12-03-2018, 02:58 PM
Replies: 1
Views: 624
Posted By mlukaszek
This is a normal way for the installation to...

This is a normal way for the installation to finish. What is the behaviour? If things don't work, can you post logs captured by the support tool?

Thanks
Michal
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