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Search: Posts Made By: KatarzynaCzaja
Forum: Windows Software 10-10-2023, 01:10 PM
Replies: 10
Views: 4,312
Posted By KatarzynaCzaja
Can you please run our Installation Cleaner to...

Can you please run our Installation Cleaner to make sure that there are no lefovers from previous installs that could cause issues?

Follow this article to do so: Cannot upgrade or uninstall...
Forum: Windows Software 10-05-2023, 11:21 AM
Replies: 10
Views: 4,312
Posted By KatarzynaCzaja
Can you please make sure to update to the most...

Can you please make sure to update to the most recent driver version again?

The driver showing in logfiles is 9.3. The newest can be downloaded here:...
Forum: Windows Software 10-04-2023, 12:22 PM
Replies: 10
Views: 4,312
Posted By KatarzynaCzaja
Hello, In the logfiles you shared with us...

Hello,

In the logfiles you shared with us originally there are no traces of this product being connected to the computer. I do not see any information about it anywhere in the log. Can you pelase...
Forum: Windows Software 10-03-2023, 01:02 PM
Replies: 10
Views: 4,312
Posted By KatarzynaCzaja
Hello, it looks like our support responded to...

Hello, it looks like our support responded to your email the same day it was submited, please check your email and spam for emails from September 29th.
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