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Search: Posts Made By: KatarzynaCzaja
Forum: Mac Software 12-20-2023, 10:06 AM
Replies: 2
Views: 3,420
Posted By KatarzynaCzaja
Hello, thank you for reporting! We are working on...

Hello, thank you for reporting! We are working on fixing the download.
Forum: Windows Software 12-19-2023, 08:18 AM
Replies: 2
Views: 3,260
Posted By KatarzynaCzaja
Hello, Can you please reach out to our...

Hello,

Can you please reach out to our support team directly at technical-enquiries@synaptics.com?

We need to take a closer look at the issue, and we will need logfiles gathered from some of...
Forum: Mac Software 12-15-2023, 12:39 PM
Replies: 13
Views: 3,885
Posted By KatarzynaCzaja
Hello, Please make sure to contact our...

Hello,

Please make sure to contact our support team individually so we can review your specific setup and issue. We have identified one of the issues as something our team is currently working on....
Forum: Mac Software 12-13-2023, 11:21 AM
Replies: 4
Views: 65,526
Posted By KatarzynaCzaja
The zoom with the Full Screen setting is known to...

The zoom with the Full Screen setting is known to casue freezing. We have this issue replicated and we have an internal case opened. The issue is being investigated.
You should get better results...
Forum: Windows Software 12-13-2023, 10:26 AM
Replies: 5
Views: 4,295
Posted By KatarzynaCzaja
Hello, I apologize for late response. Can...

Hello, I apologize for late response.

Can you please unplug your docking station from the computer, then restart the computer.

Then please run the cleaner to uninstall the DisplayLink software...
Forum: Mac Software 12-12-2023, 10:52 AM
Replies: 1
Views: 5,328
Posted By KatarzynaCzaja
Please ensure that under Settings -> Audio...

Please ensure that under Settings -> Audio correct audio devices are selected under Speaker and Microphone. You can test the audio as well.
Forum: Windows Software 12-12-2023, 10:08 AM
Replies: 4
Views: 7,528
Posted By KatarzynaCzaja
For HDR10 support you will need a device with...

For HDR10 support you will need a device with DL7-xxx series chip, Windows 11 (23H2 or newer) and DisplayLink driver version 11.2 or newer.
Forum: Windows Software 12-06-2023, 10:09 AM
Replies: 1
Views: 1,706
Posted By KatarzynaCzaja
Hello, what is the DisplayLink driver version you...

Hello, what is the DisplayLink driver version you are working with?
Forum: Mac Software 11-30-2023, 01:44 PM
Replies: 9
Views: 4,482
Posted By KatarzynaCzaja
Hello, I see that you have been in contact with...

Hello, I see that you have been in contact with Daniel from our support team. If you have any additional information or questions please let Daniel know. Thank you.

Also, please keep in mind that...
Forum: Windows Software 11-30-2023, 09:38 AM
Replies: 5
Views: 4,295
Posted By KatarzynaCzaja
Hello, DisplayLInk drivers can be automatically...

Hello, DisplayLInk drivers can be automatically downloaded from Windows updates upon connection. This is why you did not have to install them manually when connecting the device to an older computer....
Forum: Mac Software 11-29-2023, 08:56 AM
Replies: 6
Views: 2,726
Posted By KatarzynaCzaja
Hello, unfortunately both the docking station...

Hello, unfortunately both the docking station (https://www.amazon.com/gp/product/B0B97JBTQ8/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&th=1) and the video adapter...
Forum: Windows Software 11-27-2023, 11:59 AM
Replies: 1
Views: 2,311
Posted By KatarzynaCzaja
Hello, Did you perhaps check your monitor...

Hello,

Did you perhaps check your monitor with another video cable?
Forum: Mac Software 11-27-2023, 11:58 AM
Replies: 4
Views: 1,826
Posted By KatarzynaCzaja
Hello, If you are still having issues with...

Hello,

If you are still having issues with the screens - please collect and send us logfiles that will show us a bit more about your setup.
The insruction is in the last link in my signature (4th...
Forum: Mac Software 11-27-2023, 11:18 AM
Replies: 2
Views: 1,658
Posted By KatarzynaCzaja
Are you connecting the Dell U2715 monitor via...

Are you connecting the Dell U2715 monitor via USB-C to the Dell D6000 docking station?
Forum: Mac Software 11-27-2023, 10:59 AM
Replies: 3
Views: 3,000
Posted By KatarzynaCzaja
Hello, Please collect and send us logfiles...

Hello,

Please collect and send us logfiles that will show us a bit more about your setup.
The insruction is in the last link in my signature (4th link).

You can attach the logfiles to your...
Forum: Mac Software 11-13-2023, 10:49 AM
Replies: 1
Views: 1,182
Posted By KatarzynaCzaja
Hello, I see that you also submited a...

Hello,

I see that you also submited a request with our support directly. We have responded, so please check your inbox.
Forum: Mac Software 10-31-2023, 07:41 AM
Replies: 6
Views: 1,922
Posted By KatarzynaCzaja
What is the DisplayLink-powered device you are...

What is the DisplayLink-powered device you are working with exactly?
Forum: Mac Software 10-30-2023, 10:32 AM
Replies: 6
Views: 2,066
Posted By KatarzynaCzaja
Hello, If you are having issues with...

Hello,

If you are having issues with DisplayLink Manager crashing, please make sure that you update to the final release of DisplayLink Manager 1.10 available here...
Forum: Mac Software 10-27-2023, 11:43 AM
Replies: 1
Views: 1,716
Posted By KatarzynaCzaja
Hello, Please collect and send us logfiles...

Hello,

Please collect and send us logfiles that will show us a bit more about your setup.
The insruction is in the last link in my signature (4th link).

You can attach the logfiles to your...
Forum: Mac Software 10-27-2023, 11:40 AM
Replies: 4
Views: 3,813
Posted By KatarzynaCzaja
Hello, What is the DisplayLink powered...

Hello,

What is the DisplayLink powered product you are working with?

If possible, please collect and send us logfiles that will show us a bit more about your setup.
The insruction is in the...
Forum: Mac Software 10-27-2023, 08:39 AM
Replies: 6
Views: 1,922
Posted By KatarzynaCzaja
It looks like our response did not reach you, we...

It looks like our response did not reach you, we have re-sent the last message. Please check your inbox.
Thank you.
Forum: Windows Software 10-25-2023, 10:15 AM
Replies: 4
Views: 8,196
Posted By KatarzynaCzaja
Please refer to the separate guide for Dock...

Please refer to the separate guide for Dock Management Tool. It has a direct download link for the Tool itself available:...
Forum: Mac Software 10-11-2023, 11:01 AM
Replies: 1
Views: 868
Posted By KatarzynaCzaja
Hello, Can you please tell me what your...

Hello,

Can you please tell me what your DisplayLink powered product is and share logfiles gathered right after sleep when the second monitor is not working?

The link with instruction how to...
Forum: Windows Software 10-10-2023, 01:10 PM
Replies: 10
Views: 4,664
Posted By KatarzynaCzaja
Can you please run our Installation Cleaner to...

Can you please run our Installation Cleaner to make sure that there are no lefovers from previous installs that could cause issues?

Follow this article to do so: Cannot upgrade or uninstall...
Forum: Windows Software 10-05-2023, 11:21 AM
Replies: 10
Views: 4,664
Posted By KatarzynaCzaja
Can you please make sure to update to the most...

Can you please make sure to update to the most recent driver version again?

The driver showing in logfiles is 9.3. The newest can be downloaded here:...
Showing results 1 to 25 of 432

 
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