Forum: Mac Software
03-13-2019, 08:45 AM
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Replies: 2
Views: 37,395
Hi Peter,
Can you please update back to...
Hi Peter,
Can you please update back to 5.1, connect everything as you had before, and collect some logs for analysis?
Please follow the steps in the following article:
...
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Forum: Windows Software
06-20-2018, 02:10 PM
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Replies: 20
Views: 23,480
Hi TheWarriorPoet,
While DisplayLink...
Hi TheWarriorPoet,
While DisplayLink technology is targeted primarily to productivity and video applications, it is suitable for the casual gamer. However, DisplayLink will always prefer the...
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Forum: Windows Software
06-19-2018, 12:25 PM
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Replies: 1
Views: 10,506
Hi dejudicibus
I'd like you to follow the...
Hi dejudicibus
I'd like you to follow the 2nd link in my signature to remove DisplayLink drivers using DisplayLink Installation Cleaner and Install the latest available driver...
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Forum: Windows Software
06-19-2018, 12:11 PM
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Replies: 3
Views: 6,069
Hi RickDe,
Can you please confirm what...
Hi RickDe,
Can you please confirm what content is displayed on the screens when using single display and dual display? And does the CPU remain at high usage or does it return to normal after?
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Forum: Windows Software
08-07-2017, 02:46 PM
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Replies: 1
Views: 5,297
Hi sto,
I'd like you to follow the...
Hi sto,
I'd like you to follow the instructions in the 3rd link of my signature to collect some logs using our DisplayLink Support Tool, This will provide me with some more in depth information...
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Forum: Windows Software
08-03-2017, 12:53 PM
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Replies: 1
Views: 5,029
Hi jasonopal,
can you please confirm what OS...
Hi jasonopal,
can you please confirm what OS you intend to be deploying this to and what version of SCCM you are using? As there may be a slight difference in the deployment for newer versions.
...
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Forum: Windows Software
07-13-2017, 04:42 PM
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Replies: 4
Views: 9,022
Hi gav612,
I'd like you to confirm that the...
Hi gav612,
I'd like you to confirm that the display is actually being set at the monitor level. please press the info button on the monitor and it should tell you what resolution is being input...
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Forum: Windows Software
07-10-2017, 11:11 AM
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Replies: 4
Views: 9,022
Hi gav612,
I can see from your logs that...
Hi gav612,
I can see from your logs that you do have the correct drivers installed. Also, the DisplayLinkService does not run on Windows 10 RS1 onward due to changes in the driver architecture.
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Forum: Windows Software
07-07-2017, 03:39 PM
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Replies: 1
Views: 4,519
Hi fstx,
To better understand the issue i...
Hi fstx,
To better understand the issue i would need you to collect some logs for me.
Our customer support tool gathers this as described in my signature (3rd link).
Kind regards,
James
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Forum: Windows Software
06-12-2017, 01:32 PM
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Replies: 5
Views: 7,422
Hi mkidder7
Apologies for the delay in...
Hi mkidder7
Apologies for the delay in reply, thanks for the new log files. I can see that there some USB errors, but, these may be unrelated to your issue. So i can better understand the issue,...
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Forum: Windows Software
06-05-2017, 04:47 PM
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Replies: 5
Views: 7,422
Hi mkidder7
I can see from your log files...
Hi mkidder7
I can see from your log files that you are running an older DisplayLink driver, please can you update to our latest 8.2M2 driver (http://www.displaylink.com/downloads/file?id=778)...
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Forum: Windows Software
05-16-2017, 10:38 AM
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Replies: 11
Views: 31,167
Hi malidlkan,
Can you confirm that when the...
Hi malidlkan,
Can you confirm that when the mouse and keyboard are plugged directly into the laptop that they wake the laptop up from sleep?
Also, can you confirm that do they fail to wake it...
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Forum: Windows Software
03-24-2017, 08:38 AM
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Replies: 1
Views: 4,276
Hi Chris3J
I'd like you to please follow the...
Hi Chris3J
I'd like you to please follow the steps in this article (http://support.displaylink.com/knowledgebase/articles/544228) to ensure your system is up to date and configured correctly. Is...
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