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Search: Posts Made By: Wim
Forum: Windows Software 09-07-2018, 08:24 PM
Replies: 1
Views: 113
Posted By Wim
Hi Thanks for the screenshots. The device is...

Hi

Thanks for the screenshots. The device is code 10 is not DisplayLink, as it has a Vendor ID (VID) of 2109. DisplayLink's VID is 17E9. A quick google for this VID leads me to this Plugable page...
Forum: Mac Software 05-02-2018, 12:13 PM
Replies: 2
Views: 828
Posted By Wim
If you are on 10.13.3, check this article to make...

If you are on 10.13.3, check this article to make sure the Kernel extension is enabled.
...
Forum: Windows Software 05-02-2018, 12:06 PM
Replies: 1
Views: 276
Posted By Wim
Hi Please post the logs, with the dock...

Hi

Please post the logs, with the dock connected as described here:

https://support.displaylink.com/knowledgebase/articles/533818-how-can-i-report-windows-issues-to-displaylink

Wim
Forum: Windows Software 05-02-2018, 12:05 PM
Replies: 1
Views: 204
Posted By Wim
Hi The Targus part number your quote is...

Hi

The Targus part number your quote is this:

https://www.eurieka.ie/targus-aca41euz-usb-c-usb-a-dc-black-cable-interface-gender-adapter.html

Which is just a USB C to USB A converter, not a...
Forum: Windows Software 05-02-2018, 12:03 PM
Replies: 3
Views: 875
Posted By Wim
Hi Can you send the logs for this so we can...

Hi

Can you send the logs for this so we can see what resolution and refresh rate we are trying to set on DisplayPort?
...
Forum: Windows Software 05-02-2018, 12:01 PM
Replies: 2
Views: 448
Posted By Wim
Hi Thanks for describing your issue. The...

Hi

Thanks for describing your issue. The reason this occurs is due to the way Windows remembers display layouts. The display layouts are stored by the OS based on the montior serial numbers and...
Forum: Windows Software 05-02-2018, 11:59 AM
Replies: 1
Views: 296
Posted By Wim
Hi We will only offer modes which the...

Hi

We will only offer modes which the monitor report as available. If you're on Windows 10, you can change the scaling level instead, which should give the same solution to make the text bigger.
...
Forum: Windows Software 05-02-2018, 11:58 AM
Replies: 3
Views: 337
Posted By Wim
Hi I don't see anything that is unusual in...

Hi

I don't see anything that is unusual in your logs. When the flickering occurs, do windows move back to the primary display? If they do, then this looks like a USB issue. If not then it sounds...
Forum: General Discussion 05-02-2018, 11:56 AM
Replies: 4
Views: 740
Posted By Wim
Hi I have no idea why connecting a different...

Hi

I have no idea why connecting a different display (which is all the Live Gamer box should look like) is causing the USB port of the phone to change role for the DisplayLink adapter to drop. I...
Forum: General Discussion 04-13-2018, 09:22 AM
Replies: 4
Views: 501
Posted By Wim
I've just sent you an email about this...

I've just sent you an email about this opportunity to follow up.

Wim
Forum: Mac Software 03-30-2018, 07:13 AM
Replies: 560
Views: 130,618
Posted By Wim
Dear all As you have found, the released...

Dear all

As you have found, the released 10.13.4 update does not change the issues seen with the betas. It causes DisplayLink connected displays to go blank after the OS upgrade, with the current...
Forum: General Discussion 03-28-2018, 03:06 PM
Replies: 1
Views: 377
Posted By Wim
Yes, this is expected behaviour and has been...

Yes, this is expected behaviour and has been implemented since 8.1.

It cannot be turned off as it is for security to make sure you cannot plug any device into a dock and get on the network, if...
Forum: Windows Software 03-19-2018, 12:52 PM
Replies: 6
Views: 421
Posted By Wim
Hi I've taken a look at the logs and it...

Hi

I've taken a look at the logs and it looks like the adapter is connected to a Denon amp. The firmware trace tells me that it sees the Denon amp as an 8 channel audio source and has started...
Forum: Windows Software 03-08-2018, 08:56 AM
Replies: 2
Views: 311
Posted By Wim
Hi I've looked at the logs. It sounds like...

Hi

I've looked at the logs. It sounds like the USB 3.0 host controller is locking up on your PC, which is why a replug is not fixing it. I suspect disabling and enabling the USB 3.0 controller in...
Forum: Windows Software 12-17-2017, 10:08 AM
Replies: 1
Views: 390
Posted By Wim
Have you tried v8,4 software? This includes...

Have you tried v8,4 software? This includes hardware cursor support that should improve performance.

Wim
Forum: Windows Software 12-17-2017, 10:07 AM
Replies: 8
Views: 565
Posted By Wim
Hi I've looked at the logs, and these show...

Hi

I've looked at the logs, and these show that no DisplayLink device is being found on the USB bus (see Syetem Details.txt at the bottom of the file). You can check this yourself in device...
Forum: Windows Software 12-17-2017, 10:04 AM
Replies: 2
Views: 623
Posted By Wim
Hi Although this has 4 outputs, only 2 can...

Hi

Although this has 4 outputs, only 2 can be active at any time. If you have 2 HDMIs connected, then the 2 DisplayPort outputs will not work. You can also use 1 HDMI and 1 DisplayPort monitor.
...
Forum: Windows Software 12-12-2017, 08:53 AM
Replies: 4
Views: 691
Posted By Wim
Hi Thanks for the logs. It looks like you...

Hi

Thanks for the logs. It looks like you are still using v7.9 software? Could you try cleaning the installation...
Forum: Mac Software 12-01-2017, 01:30 PM
Replies: 1
Views: 966
Posted By Wim
This is normally caused by our Kernel extension...

This is normally caused by our Kernel extension not being enabled in the OS:

http://support.displaylink.com/knowledgebase/articles/1188004-macos-high-sierra-video-functionality-not-enabled

Wim
Forum: Windows Software 12-01-2017, 01:26 PM
Replies: 1
Views: 569
Posted By Wim
Can you post some logs for this issue as...

Can you post some logs for this issue as described here:

http://support.displaylink.com/knowledgebase/articles/533818-how-can-i-report-windows-issues-to-displaylink

Thanks

Wim
Forum: Windows Software 11-02-2017, 09:22 AM
Replies: 4
Views: 935
Posted By Wim
Hi Thanks for the links. It looks like a...

Hi

Thanks for the links. It looks like a TRRS jack works with the dock, but a standard stereo jack causes the hissing.

I suspect Kensington have fitted a TRRS jack and when you plug in your...
Forum: Windows Software 10-11-2017, 06:58 AM
Replies: 2
Views: 1,070
Posted By Wim
Hi Thanks for the logs. I think the problem...

Hi

Thanks for the logs. I think the problem could be indirectly caused by the AMD graphics cards you have. We don't have a reliance on the graphics card in Windows 10, instead the OS uses the...
Forum: Windows Software 10-05-2017, 07:45 AM
Replies: 2
Views: 564
Posted By Wim
Hi I think this is a Windows problem, rather...

Hi

I think this is a Windows problem, rather than DisplayLink. I've found this thread about it, but not the most useful answer:
...
Forum: Mac Software 10-03-2017, 06:51 AM
Replies: 81
Views: 31,353
Posted By Wim
I've checked the logs and the monitor is on the...

I've checked the logs and the monitor is on the USB bus:



I suspect our kernel extension could be blocked by macOS, which is covered in this FAQ:
...
Forum: Windows Software 10-03-2017, 06:44 AM
Replies: 5
Views: 873
Posted By Wim
Thanks for the logs. Yes, it looks like the...

Thanks for the logs. Yes, it looks like the driver is not installed.

Which Windows software version are you trying to install and are you getting any error message during installation?

Wim
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