Forum: Windows Software
05-18-2022, 09:46 AM
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Replies: 9
Views: 6,398
Hello,
Please keep in mind that each of the...
Hello,
Please keep in mind that each of the cases most likely has a different root cause therefore each case has to be reviewed individually. We encourage you to contact our support directly by...
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Forum: Mac Software
05-18-2022, 09:40 AM
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Replies: 1
Views: 201
Hello,
Can you please describe how your...
Hello,
Can you please describe how your monitors are connected - what monitor is connected to which video port?
And also if you could share what is the DisplayLink powered device that you have I...
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Forum: Windows Software
05-18-2022, 09:31 AM
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Replies: 1
Views: 41
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Forum: Mac Software
05-17-2022, 12:54 PM
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Replies: 6
Views: 553
Hello,
Thank you for reaching out!
...
Hello,
Thank you for reaching out!
Unfortunately each case can be different and therefore we would need more information from each user reporting this issue. Can you please gather logfiles that...
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Forum: Mac Software
02-24-2022, 11:11 AM
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Replies: 2
Views: 1,104
Hello,
Startech.com adapter TB32DP14 does...
Hello,
Startech.com adapter TB32DP14 does not seem to be using DisplayLink technology and does not seem to require DisplayLink drivers.
Please follow the link to the manufacturer's website here...
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Forum: Mac Software
02-14-2022, 10:05 AM
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Replies: 2
Views: 532
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Forum: Mac Software
02-10-2022, 12:07 PM
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Replies: 14
Views: 2,382
Hello,
This issue will be addressed in...
Hello,
This issue will be addressed in driver 1.6.1 which will be released in March.
If you wish to be informed of new driver releases please sign up for notifications...
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Forum: Mac Software
02-08-2022, 12:31 PM
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Replies: 9
Views: 1,232
Hello,
Thank you for reaching out.
...
Hello,
Thank you for reaching out.
Unfortunately as this is not an expected or known behavior I will need a little bit more information about your setup.
Can you please describe in detail how...
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Forum: Mac Software
02-03-2022, 08:57 AM
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Replies: 1
Views: 551
Hello Jeff,
Thank you for reporting the...
Hello Jeff,
Thank you for reporting the problem.
Can you please tell me more about your computer and the OS version you are running?
You can use the system report to grab the computer...
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Forum: Windows Software
01-11-2022, 12:04 PM
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Replies: 1
Views: 850
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Forum: Windows Software
01-11-2022, 11:58 AM
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Replies: 1
Views: 754
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Forum: Windows Software
01-04-2022, 11:38 AM
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Replies: 1
Views: 937
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Forum: Windows Software
12-24-2021, 09:29 AM
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Replies: 1
Views: 839
Hello
Thank you for reaching out!
...
Hello
Thank you for reaching out!
Driver or firmware from DisplayLink product line do not use Log4J. Therefore, DisplayLink products are not affected by Log4J vulnerabilities.
Cheers,...
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Forum: Windows Software
12-17-2021, 02:47 PM
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Replies: 4
Views: 1,924
Hello,
Thank you for reaching out!
Did...
Hello,
Thank you for reaching out!
Did you notice the issue with just MS Teams and Outlook?
No other applications are having issues like this?
Can you please tell us if you see the...
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Forum: Mac Software
12-15-2021, 11:04 AM
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Replies: 6
Views: 1,135
Hello,
Do you have MacOS Monterey?
From...
Hello,
Do you have MacOS Monterey?
From the screenshot it looks like you are running Big Sur and not Monterey. If that is the case then just as @andrew_green mentioned. Screen rotation rotation...
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Forum: Mac Software
11-30-2021, 07:54 AM
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Replies: 2
Views: 879
Hello,
Thank you for reaching out!
What...
Hello,
Thank you for reaching out!
What is the monitor that you have exactly?
Also you mentioned that it is detected as HDMI but it is connected to USB-C - is it a USB-C monitor connected...
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Forum: Mac Software
11-30-2021, 07:27 AM
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Replies: 26
Views: 10,228
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Forum: Mac Software
11-30-2021, 07:23 AM
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Replies: 5
Views: 2,383
Hello,
Thank you for reaching out!
...
Hello,
Thank you for reaching out!
Unfortunately night light and f.lux ale currently not supported with DisplayLink powered devices.
Best regards,
Katarzyna
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Forum: Mac Software
11-29-2021, 12:19 PM
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Replies: 14
Views: 5,337
Hello,
Thank you all for reaching out!
...
Hello,
Thank you all for reaching out!
Unfortunately there are too many various issues reported in this thread to answer all.
Please keep in mind:
DisplayLink Manager 1.2 is not officially...
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Forum: Windows Software
11-24-2021, 06:41 AM
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Replies: 7
Views: 1,647
Hello Jarda,
DisplayLink chip and driver do...
Hello Jarda,
DisplayLink chip and driver do not drive your mouse.
I believe you are experiencing USB communication issues, and that's why mouse stops moving and the display vanish: the dock is...
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Forum: Mac Software
10-28-2021, 08:00 AM
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Replies: 1
Views: 1,732
Hello,
Thank you for reaching out!
Dell...
Hello,
Thank you for reaching out!
Dell WD15 does not use DIsplayLink technology. It won't be able to communicate with our drivers because of that. It would be best to reach out to the...
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Forum: Mac Software
10-19-2021, 09:56 AM
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Replies: 5
Views: 1,974
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Forum: Mac Software
10-18-2021, 06:21 AM
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Replies: 3
Views: 1,112
Hello,
Please check in the right top corner...
Hello,
Please check in the right top corner if you see an icon of two monitors overlapping each other. This is the user interface which should have a check box to allow the application to start...
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Forum: Mac Software
10-18-2021, 06:18 AM
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Replies: 2
Views: 860
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Forum: Mac Software
10-18-2021, 06:13 AM
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Replies: 1
Views: 672
Hello,
Thank you for reaching out!
...
Hello,
Thank you for reaching out!
Charging is not part of DisplayLink technology. Please contact the manufacturer of your docking station directly for further support.
Best regards,...
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