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Search: Posts Made By: KatarzynaKowalczyk
Forum: Windows Software 05-18-2022, 09:46 AM
Replies: 9
Views: 6,398
Posted By KatarzynaKowalczyk
Hello, Please keep in mind that each of the...

Hello,

Please keep in mind that each of the cases most likely has a different root cause therefore each case has to be reviewed individually. We encourage you to contact our support directly by...
Forum: Mac Software 05-18-2022, 09:40 AM
Replies: 1
Views: 201
Posted By KatarzynaKowalczyk
Hello, Can you please describe how your...

Hello,

Can you please describe how your monitors are connected - what monitor is connected to which video port?
And also if you could share what is the DisplayLink powered device that you have I...
Forum: Windows Software 05-18-2022, 09:31 AM
Replies: 1
Views: 41
Posted By KatarzynaKowalczyk
Hello, We've reached out to you via email....

Hello,

We've reached out to you via email. Please check your email at your nearest convinience.

Best regards,
Katarzyna
Forum: Mac Software 05-17-2022, 12:54 PM
Replies: 6
Views: 553
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! ...

Hello,

Thank you for reaching out!

Unfortunately each case can be different and therefore we would need more information from each user reporting this issue. Can you please gather logfiles that...
Forum: Mac Software 02-24-2022, 11:11 AM
Replies: 2
Views: 1,104
Posted By KatarzynaKowalczyk
Hello, Startech.com adapter TB32DP14 does...

Hello,

Startech.com adapter TB32DP14 does not seem to be using DisplayLink technology and does not seem to require DisplayLink drivers.

Please follow the link to the manufacturer's website here...
Forum: Mac Software 02-14-2022, 10:05 AM
Replies: 2
Views: 532
Posted By KatarzynaKowalczyk
Hello, It does not seem like the WL-UG7602H...

Hello,

It does not seem like the WL-UG7602H is using DisplayLink drivers.

The driver that the manufacturer provides for this device is this one from Silicon Motion:...
Forum: Mac Software 02-10-2022, 12:07 PM
Replies: 14
Views: 2,382
Posted By KatarzynaKowalczyk
Hello, This issue will be addressed in...

Hello,

This issue will be addressed in driver 1.6.1 which will be released in March.
If you wish to be informed of new driver releases please sign up for notifications...
Forum: Mac Software 02-08-2022, 12:31 PM
Replies: 9
Views: 1,232
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out. ...

Hello,

Thank you for reaching out.

Unfortunately as this is not an expected or known behavior I will need a little bit more information about your setup.
Can you please describe in detail how...
Forum: Mac Software 02-03-2022, 08:57 AM
Replies: 1
Views: 551
Posted By KatarzynaKowalczyk
Hello Jeff, Thank you for reporting the...

Hello Jeff,

Thank you for reporting the problem.
Can you please tell me more about your computer and the OS version you are running?

You can use the system report to grab the computer...
Forum: Windows Software 01-11-2022, 12:04 PM
Replies: 1
Views: 850
Posted By KatarzynaKowalczyk
Hello Thank you for reaching out! Can...

Hello

Thank you for reaching out!

Can you please gather logfiles for further analysis from the Windows machine?

The instructions are available here:...
Forum: Windows Software 01-11-2022, 11:58 AM
Replies: 1
Views: 754
Posted By KatarzynaKowalczyk
Hello, The application appears to be...

Hello,

The application appears to be available.
Please check your internet connection or another network.

Best regards,
Katarzyna
Forum: Windows Software 01-04-2022, 11:38 AM
Replies: 1
Views: 937
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! ...

Hello,

Thank you for reaching out!

Please follow the steps in this article: How Can I Report Windows Issues to DisplayLink...
Forum: Windows Software 12-24-2021, 09:29 AM
Replies: 1
Views: 839
Posted By KatarzynaKowalczyk
Hello Thank you for reaching out! ...

Hello

Thank you for reaching out!

Driver or firmware from DisplayLink product line do not use Log4J. Therefore, DisplayLink products are not affected by Log4J vulnerabilities.

Cheers,...
Forum: Windows Software 12-17-2021, 02:47 PM
Replies: 4
Views: 1,924
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! Did...

Hello,

Thank you for reaching out!

Did you notice the issue with just MS Teams and Outlook?
No other applications are having issues like this?
Can you please tell us if you see the...
Forum: Mac Software 12-15-2021, 11:04 AM
Replies: 6
Views: 1,135
Posted By KatarzynaKowalczyk
Hello, Do you have MacOS Monterey? From...

Hello,

Do you have MacOS Monterey?
From the screenshot it looks like you are running Big Sur and not Monterey. If that is the case then just as @andrew_green mentioned. Screen rotation rotation...
Forum: Mac Software 11-30-2021, 07:54 AM
Replies: 2
Views: 879
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! What...

Hello,

Thank you for reaching out!

What is the monitor that you have exactly?
Also you mentioned that it is detected as HDMI but it is connected to USB-C - is it a USB-C monitor connected...
Forum: Mac Software 11-30-2021, 07:27 AM
Replies: 26
Views: 10,228
Posted By KatarzynaKowalczyk
Rotation via DisplayLink Manager is supported...

Rotation via DisplayLink Manager is supported with driver 1.6 Beta and Apple M1 silicon with Monterey.

Best regards,
Katarzyna.
Forum: Mac Software 11-30-2021, 07:23 AM
Replies: 5
Views: 2,383
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! ...

Hello,

Thank you for reaching out!

Unfortunately night light and f.lux ale currently not supported with DisplayLink powered devices.

Best regards,
Katarzyna
Forum: Mac Software 11-29-2021, 12:19 PM
Replies: 14
Views: 5,337
Posted By KatarzynaKowalczyk
Hello, Thank you all for reaching out! ...

Hello,

Thank you all for reaching out!

Unfortunately there are too many various issues reported in this thread to answer all.
Please keep in mind:

DisplayLink Manager 1.2 is not officially...
Forum: Windows Software 11-24-2021, 06:41 AM
Replies: 7
Views: 1,647
Posted By KatarzynaKowalczyk
Hello Jarda, DisplayLink chip and driver do...

Hello Jarda,

DisplayLink chip and driver do not drive your mouse.
I believe you are experiencing USB communication issues, and that's why mouse stops moving and the display vanish: the dock is...
Forum: Mac Software 10-28-2021, 08:00 AM
Replies: 1
Views: 1,732
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! Dell...

Hello,

Thank you for reaching out!

Dell WD15 does not use DIsplayLink technology. It won't be able to communicate with our drivers because of that. It would be best to reach out to the...
Forum: Mac Software 10-19-2021, 09:56 AM
Replies: 5
Views: 1,974
Posted By KatarzynaKowalczyk
Hello, The root cause may be different for...

Hello,

The root cause may be different for each user. We will need more information and logfiles (for instructions click here...
Forum: Mac Software 10-18-2021, 06:21 AM
Replies: 3
Views: 1,112
Posted By KatarzynaKowalczyk
Hello, Please check in the right top corner...

Hello,

Please check in the right top corner if you see an icon of two monitors overlapping each other. This is the user interface which should have a check box to allow the application to start...
Forum: Mac Software 10-18-2021, 06:18 AM
Replies: 2
Views: 860
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! Can...

Hello,

Thank you for reaching out!

Can you tell me what is your operating system and what version of DisplayLink driver did you install?

Thank you,
Katarzyna
Forum: Mac Software 10-18-2021, 06:13 AM
Replies: 1
Views: 672
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! ...

Hello,

Thank you for reaching out!

Charging is not part of DisplayLink technology. Please contact the manufacturer of your docking station directly for further support.

Best regards,...
Showing results 1 to 25 of 236

 
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