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Forum: Mac Software 03-04-2018, 08:51 AM
Replies: 4
Views: 403
Posted By Carlo
Hi dammad, When you add a screen, macOS will...

Hi dammad,

When you add a screen, macOS will treat the whole desktop layout as new.
This means everything will go back to defaults and you may need to re-arrange resolutions and screen...
Forum: Mac Software 02-27-2018, 02:23 PM
Replies: 496
Views: 115,167
Posted By Carlo
Thank you we're looking at the logs, we'll have a...

Thank you we're looking at the logs, we'll have a new series of experiments to run.

Cheers,
Carlo
Forum: Mac Software 02-26-2018, 06:24 AM
Replies: 3
Views: 568
Posted By Carlo
Hi have you tried this FAQ? ...

Hi have you tried this FAQ?
https://support.displaylink.com/knowledgebase/articles/1188004-macos-high-sierra-video-functionality-not-enabled

Carlo
Forum: Mac Software 02-23-2018, 06:44 AM
Replies: 496
Views: 115,167
Posted By Carlo
It's OK. Our experiments so far show that the...

It's OK. Our experiments so far show that the yellow screen/working pixels is a temporary situation, albeit interesting of course. We'll keep looking.

Cheers
Carlo
Forum: Mac Software 02-21-2018, 08:52 AM
Replies: 496
Views: 115,167
Posted By Carlo
Thank you toastido, Well this is all...

Thank you toastido,

Well this is all surprising it would definitely help to see your debug info in the working case. Can you please follow the instructions in...
Forum: Mac Software 02-20-2018, 05:52 AM
Replies: 81
Views: 29,589
Posted By Carlo
You must be using the 10.13.4 beta right now....

You must be using the 10.13.4 beta right now. There is no solution yet. We have another thread for this here: https://displaylink.org/forum/showthread.php?t=65890

Carlo
Forum: Mac Software 02-19-2018, 07:14 AM
Replies: 496
Views: 115,167
Posted By Carlo
Hi All, Update from us about this issue. ...

Hi All,

Update from us about this issue.

No solution yet. We are running a quite large number of experiments and still trying to get more info out of Apple.
I cannot share much, however we are...
Forum: Mac Software 02-09-2018, 11:53 AM
Replies: 496
Views: 115,167
Posted By Carlo
Hi All, Quick update. We (think we) have...

Hi All,

Quick update. We (think we) have found out where everything breaks. It's a pretty fundamental change, probably linked to the eGPU hot plug functionality.

Now we "just" have to find a...
Forum: Mac Software 02-03-2018, 08:41 AM
Replies: 6
Views: 1,848
Posted By Carlo
Hi, Yes retina resolutions are much slower....

Hi,

Yes retina resolutions are much slower. I am constantly reminded as I have one 4K screen set to 1080p myself.
From our driver point of view this is exactly as the native 4K resolution so we...
Forum: Mac Software 02-02-2018, 09:29 AM
Replies: 4
Views: 534
Posted By Carlo
Interesting! The logs should show what's...

Interesting!

The logs should show what's going on, can you follow the instructions at https://support.displaylink.com/knowledgebase/articles/755301?

Thank you
Carlo
Forum: Mac Software 02-02-2018, 09:26 AM
Replies: 6
Views: 927
Posted By Carlo
Yes if one display is connected directly it will...

Yes if one display is connected directly it will work. Unfortunately this increases the number of cables to connect/disconnect...

Carlo
Forum: Mac Software 02-01-2018, 06:56 AM
Replies: 4
Views: 534
Posted By Carlo
What kind of dock do you have and how is the Dell...

What kind of dock do you have and how is the Dell monitor connected?
Do you see the same resolutions available on the phantom monitor (in Display Preferences) as you see on the real one?

Carlo
Forum: Mac Software 01-30-2018, 05:54 AM
Replies: 3
Views: 612
Posted By Carlo
Hi, This is a known issue with DL-3xxx and...

Hi,

This is a known issue with DL-3xxx and DL-5xxx devices actually.
The built-in macOS Ethernet driver is very inefficient with those devices. We receive sporadic reports about this issue and...
Forum: Mac Software 01-27-2018, 04:01 PM
Replies: 496
Views: 115,167
Posted By Carlo
Hi we see both issues: yellowish screen with...

Hi we see both issues: yellowish screen with mouse pointer and screen not added to the layout. We also see a number of problems on the internal screen, alt mode screens and Thunderbolt screens.

We...
Forum: Mac Software 01-17-2018, 07:24 AM
Replies: 4
Views: 791
Posted By Carlo
The Apple documentation states that the option to...

The Apple documentation states that the option to enable the kext is only given for 30 minutes after the latest attempted load.
The quickest way should be to run in Terminal:
sudo kextutil...
Forum: Mac Software 12-15-2017, 09:40 AM
Replies: 10
Views: 3,305
Posted By Carlo
Hi, Yes this is very much active at least in...

Hi,

Yes this is very much active at least in DisplayLink. I'd much prefer for it to be very much active in Apple though: it's up to them to fix this. I'd suggest to ask for progress there as well...
Forum: Mac Software 11-30-2017, 08:16 AM
Replies: 81
Views: 29,589
Posted By Carlo
We're trying to find mitigations. If you haven't...

We're trying to find mitigations. If you haven't done so already, please raise a bug through Apple support or bugreporter.apple.com.

Our bug about these crashes is ID 33650324, Apple's bug is ID...
Forum: Mac Software 11-28-2017, 06:37 AM
Replies: 2
Views: 469
Posted By Carlo
From the behaviour it looks like hardware, but on...

From the behaviour it looks like hardware, but on both docks is unlikely unless it's because of a faulty power supply. Maybe USB on the Mac or cable: I've seen issues where devices would enumerate...
Forum: Mac Software 11-28-2017, 06:32 AM
Replies: 81
Views: 29,589
Posted By Carlo
Hi, We haven't tried this directly, but what...

Hi,

We haven't tried this directly, but what we know is that as soon as a virtual screen is connected to the graphics subsystem, macOS disables content protection from ALL screens.
This may...
Forum: Mac Software 11-21-2017, 08:16 AM
Replies: 81
Views: 29,589
Posted By Carlo
Most remaining issues are cosmetic, we keep an...

Most remaining issues are cosmetic, we keep an updated list of the most important issues here: http://support.displaylink.com/knowledgebase/articles/949426

I hope you'll appreciate the effort of...
Forum: Mac Software 11-14-2017, 03:41 PM
Replies: 81
Views: 29,589
Posted By Carlo
Hi, Unfortunately this issue is expected on...

Hi,

Unfortunately this issue is expected on any systems not supporting Metal. This is due to a limitation in macOS.
Metal-compatible systems use the new Window Server that avoids this issue.
...
Forum: Mac Software 10-26-2017, 08:25 AM
Replies: 81
Views: 29,589
Posted By Carlo
This is an interesting issue. Point is, with High...

This is an interesting issue. Point is, with High Sierra Apple has introduced support for eGPUs. This means that applications will have to handle multiple concurrent GPUs very soon.
I'd expect...
Forum: Mac Software 10-23-2017, 03:11 PM
Replies: 81
Views: 29,589
Posted By Carlo
Hi, In case of log out when connecting...

Hi,

In case of log out when connecting displays, your system may be mirroring. This is not yet supported in High Sierra.
In some cases (for example VGA screens or projectors) this is the default...
Forum: Mac Software 10-15-2017, 07:34 AM
Replies: 1
Views: 861
Posted By Carlo
HI, It should be compatible. Can you...

HI,

It should be compatible.
Can you please send us the log collected while the monitor us connected through DisplayPort?
Please follow the instructions in...
Forum: Mac Software 10-15-2017, 07:23 AM
Replies: 10
Views: 3,305
Posted By Carlo
Yes the mirror issue is still there. The only way...

Yes the mirror issue is still there. The only way to mirror currently is having a Mac with discrete graphics and making sure the discrete graphics is active (opening Photos for example).
We have to...
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