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Search: Posts Made By: JakubDabrowski
Forum: Mac Software 11-26-2021, 12:20 PM
Replies: 21
Views: 4,319
Posted By JakubDabrowski
Hi russ-codes, Thank you for your great...

Hi russ-codes,

Thank you for your great feedback!

Indeed, 1.6 version will support rotation for M1 Macbooks on Monterey OS.

As for your question, yes we may call it a "fast" version as it...
Forum: Mac Software 11-23-2021, 11:31 AM
Replies: 9
Views: 693
Posted By JakubDabrowski
Dear users, As you are aware, the issue...

Dear users,

As you are aware, the issue appeared with the release of Monterey OS. Of course the workaround is not perfect but we will need more time to analyze and fix it if that will be possible...
Forum: Mac Software 11-09-2021, 09:55 AM
Replies: 4
Views: 234
Posted By JakubDabrowski
Hello, Thank you for posting on our forum. ...

Hello,

Thank you for posting on our forum.

May you please go to 'Notifications & Focus" in System Preferences and checking the "Allow notifications: When mirroring or sharing the display" ?
...
Forum: Mac Software 11-09-2021, 09:47 AM
Replies: 18
Views: 1,785
Posted By JakubDabrowski
Dear users, Thank you for your feedback here...

Dear users,

Thank you for your feedback here on the forum.

We are aware of this problem and are working on it. We were able to reproduce the issue in our office and our engineers are analyzing...
Forum: Mac Software 10-27-2021, 10:42 AM
Replies: 9
Views: 693
Posted By JakubDabrowski
Hello, Thank you for sharing your feedback! ...

Hello,

Thank you for sharing your feedback!

We did not see such problems on developer's BETA versions and right now it doesn't seem to affect every machine with Monterey.

Could you please...
Forum: Mac Software 10-25-2021, 10:33 AM
Replies: 4
Views: 760
Posted By JakubDabrowski
Hello Chris, Thank you for posting on our...

Hello Chris,

Thank you for posting on our forum.

Could you please elaborate on your issue? Do you have a black screen or some of the USB devices are not working.

Please also follow this...
Forum: Windows Software 10-18-2021, 12:08 PM
Replies: 1
Views: 324
Posted By JakubDabrowski
Hello gmm, Thank you for posting on our...

Hello gmm,

Thank you for posting on our forum.

Could you please follow the 3rd link in my signature to gather log files? I would need them for a proper analysis.

You can either post them...
Forum: Mac Software 10-11-2021, 10:20 AM
Replies: 1
Views: 822
Posted By JakubDabrowski
Hello netcarlos, Thank you for posting on...

Hello netcarlos,

Thank you for posting on our forum.

We are of course aware of the problem with clamshell mode. Until now, we have tested both Intel and M1 Macbooks on Monterey BETA release and...
Forum: Windows Software 10-08-2021, 09:43 AM
Replies: 2
Views: 889
Posted By JakubDabrowski
Hello onsiteit, We did not get any other...

Hello onsiteit,

We did not get any other reports about it so is hard to verify it without log files.

Please follow this guide...
Forum: Windows Software 09-24-2021, 09:15 AM
Replies: 4
Views: 629
Posted By JakubDabrowski
Hello StefanZ, Thank you for posting on our...

Hello StefanZ,

Thank you for posting on our forum.

I have analyzed your log files and it seems that the issue comes from the monitor that reports only the lowest possible resolution to our...
Forum: Mac Software 09-15-2021, 09:39 AM
Replies: 3
Views: 481
Posted By JakubDabrowski
Hi ForeverGolf, Could you in that case...

Hi ForeverGolf,

Could you in that case gather log files for me with this guide (https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink)?

Please...
Forum: Mac Software 09-13-2021, 10:26 AM
Replies: 3
Views: 481
Posted By JakubDabrowski
Hello ForeverGolf, Thank you for posting on...

Hello ForeverGolf,

Thank you for posting on our forum.

Please run this script in the terminal as a command. It will reset display settings and restore display persistence. It should allow to...
Forum: Mac Software 09-13-2021, 10:06 AM
Replies: 28
Views: 14,581
Posted By JakubDabrowski
Hello, Here is the new link for you, please...

Hello,

Here is the new link for you, please try with it: https://synaptics.com/products/displaylink-graphics/downloads/macOS-display-persistence-reset

Best regards,
Jakub
Forum: Mac Software 08-25-2021, 01:02 PM
Replies: 1
Views: 585
Posted By JakubDabrowski
Hello timlee.jy, Thank you for posting on...

Hello timlee.jy,

Thank you for posting on our forum.

Dear users,

Thank you for posting on our forum.

I am unable to analyze the issue without the log files. Please gather them by using...
Forum: Mac Software 08-25-2021, 10:16 AM
Replies: 12
Views: 3,682
Posted By JakubDabrowski
Dear users, Thank you for posting on our...

Dear users,

Thank you for posting on our forum.

As we are unable to analyze the issue without log files I would like to encourage you to gather them by using this guide...
Forum: Mac Software 08-23-2021, 11:43 AM
Replies: 10
Views: 3,078
Posted By JakubDabrowski
Hello Gouldan123, Thank you for posting on...

Hello Gouldan123,

Thank you for posting on our forum.

May you please follow this guide (https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink)...
Forum: Windows Software 08-19-2021, 12:53 PM
Replies: 2
Views: 487
Posted By JakubDabrowski
Hello Erik, Thank you for your feedback. ...

Hello Erik,

Thank you for your feedback.

We have also encountered this issue and our engineers are already working on it within our internal ticket.

Unfortunately, I do not have any ETA yet...
Forum: Mac Software 08-06-2021, 02:19 PM
Replies: 8
Views: 1,604
Posted By JakubDabrowski
Hello, Thank you for your patience. ...

Hello,

Thank you for your patience.

Simply speaking, any of these devices (https://www.displaylink.com/products/find?cat=1&res=3840x2160&num=2) should be sufficient for your needs.

The one...
Forum: Mac Software 08-06-2021, 02:11 PM
Replies: 21
Views: 4,319
Posted By JakubDabrowski
Hello, Thank you for posting on our forum. ...

Hello,

Thank you for posting on our forum.

Even if we understand you wish to use at least one display rotated, multiple display support does not require rotation for most users who use two or...
Forum: Mac Software 07-29-2021, 01:16 PM
Replies: 5
Views: 791
Posted By JakubDabrowski
Hello donmontalvo, Thank you for your...

Hello donmontalvo,

Thank you for your feedback on that.

If you have not seen one of our newer FAQs about deploying DisplayLink on MacOS with Jamf you can click on that link....
Forum: Mac Software 07-29-2021, 01:11 PM
Replies: 8
Views: 1,604
Posted By JakubDabrowski
Hello Szpoti, Thank you for posting on our...

Hello Szpoti,

Thank you for posting on our forum.

May you please tell me what resolution you would like to have on your two external displays and what ports you would like to use?

Kind...
Forum: Mac Software 07-29-2021, 08:16 AM
Replies: 1
Views: 386
Posted By JakubDabrowski
Hello herc, Thank you for posting on our...

Hello herc,

Thank you for posting on our forum.

Did you try making one of your bigger screens a primary one? You can do it by dragging your white bar from Macbook Air display to one of the...
Forum: Mac Software 07-12-2021, 09:22 AM
Replies: 8
Views: 5,590
Posted By JakubDabrowski
Dear users, Thank you very much for your...

Dear users,

Thank you very much for your feedback about 2nd Monterey BETA release.

We were able to also reproduce this issue in our office and our engineers are already working on resolving...
Forum: Mac Software 06-23-2021, 10:58 AM
Replies: 23
Views: 12,859
Posted By JakubDabrowski
Dear users, In order to properly analyze...

Dear users,

In order to properly analyze your issues, please follow my recommendations from my 1st post in this topic.

Without log files and more elaborated description of the issue we are...
Forum: Mac Software 06-18-2021, 12:50 PM
Replies: 23
Views: 12,859
Posted By JakubDabrowski
Dear users, Thank you for informing us about...

Dear users,

Thank you for informing us about these issues on the newest MacOS version.

May you please gather log files for our engineering team? Thanks to it we will be able to analyze it and...
Showing results 1 to 25 of 174

 
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