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Forum: Windows Software 05-24-2019, 01:06 PM
Replies: 1
Views: 288
Posted By Wim
Hi "USB Device Not Recognised" is a hardware...

Hi

"USB Device Not Recognised" is a hardware problem and is covered in this article:

https://support.displaylink.com/knowledgebase/articles/544834

Wim
Forum: Windows Software 05-24-2019, 01:05 PM
Replies: 1
Views: 241
Posted By Wim
Hi This sounds like a hardware problem with...

Hi

This sounds like a hardware problem with the dock and it would be best to contact HP for help with this.

Wim
Forum: Windows Software 05-24-2019, 01:03 PM
Replies: 1
Views: 190
Posted By Wim
Hi I think this could be due to security...

Hi

I think this could be due to security software blocking the Ethernet adapter installation. There is an MS thread on this here:
...
Forum: Windows Software 05-24-2019, 01:01 PM
Replies: 1
Views: 245
Posted By Wim
Hi. I think this problem is covered here, as...

Hi.

I think this problem is covered here, as I think you have an older auto install adapter:
...
Forum: Linux and Open Source 05-24-2019, 12:58 PM
Replies: 5
Views: 550
Posted By Wim
Hi We have managed to reproduce this with a...

Hi

We have managed to reproduce this with a Pocophone F1, but it seems specific to this platform.

We have a bug for this and will try and investigate what is causing this.

Thanks

Wim
Forum: Windows Software 02-14-2019, 09:48 PM
Replies: 6
Views: 730
Posted By Wim
Hi Can you post the logs for this when it is...

Hi

Can you post the logs for this when it is not working so we can see where in the system it is not working?
...
Forum: Windows Software 02-14-2019, 09:46 PM
Replies: 1
Views: 264
Posted By Wim
I think this problem is covered here: ...

I think this problem is covered here:

https://support.displaylink.com/knowledgebase/articles/938634-no-option-to-duplicate-monitors-on-windows-10

Wim
Forum: Windows Software 02-09-2019, 04:56 PM
Replies: 25
Views: 4,197
Posted By Wim
Hi All I was just reading this thread and it...

Hi All

I was just reading this thread and it reminded me of a known issue in Windows when you have connected too many USB Ethernet adaptors and they are stored in the registry. You get weird...
Forum: Windows Software 02-01-2019, 10:17 AM
Replies: 1
Views: 437
Posted By Wim
Is it possible that this is the problem: ...

Is it possible that this is the problem:

https://support.displaylink.com/forums/287786-displaylink-feature-suggestions/suggestions/17299984-i-need-full-opengl-support

Wim
Forum: Windows Software 12-11-2018, 07:22 AM
Replies: 2
Views: 1,458
Posted By Wim
Hi Both Hottracks contacted us through our...

Hi Both

Hottracks contacted us through our support page with logs from our driver, with the issue that the display set itself to 640x480. Looking at the logs, the reason for this is that when the...
Forum: Windows Software 12-11-2018, 07:04 AM
Replies: 1
Views: 444
Posted By Wim
This should help guide you through enabling the...

This should help guide you through enabling the task bar on multiple screens:

https://www.tenforums.com/tutorials/3899-hide-show-taskbar-multiple-displays-windows-10-a.html

Wim
Forum: Windows Software 12-05-2018, 02:06 PM
Replies: 16
Views: 5,806
Posted By Wim
For those with an issue with Ethernet dropping...

For those with an issue with Ethernet dropping the link, can you make sure you are using v8.6 or later. This bug fix was made in 8.6 which may solve the issue for some users:

Ethernet...
Forum: Mac Software 11-21-2018, 02:31 PM
Replies: 10
Views: 4,294
Posted By Wim
Are you sure you have a DisplayLink based...

Are you sure you have a DisplayLink based product? The Belkin dock you have uses Thunderbolt, not DisplayLink. And the USB C to HDMI adapter you are using is possibly using VESA alternate mode from...
Forum: Windows Software 09-07-2018, 08:24 PM
Replies: 1
Views: 624
Posted By Wim
Hi Thanks for the screenshots. The device is...

Hi

Thanks for the screenshots. The device is code 10 is not DisplayLink, as it has a Vendor ID (VID) of 2109. DisplayLink's VID is 17E9. A quick google for this VID leads me to this Plugable page...
Forum: Mac Software 05-02-2018, 12:13 PM
Replies: 2
Views: 2,956
Posted By Wim
If you are on 10.13.3, check this article to make...

If you are on 10.13.3, check this article to make sure the Kernel extension is enabled.
...
Forum: Windows Software 05-02-2018, 12:06 PM
Replies: 1
Views: 945
Posted By Wim
Hi Please post the logs, with the dock...

Hi

Please post the logs, with the dock connected as described here:

https://support.displaylink.com/knowledgebase/articles/533818-how-can-i-report-windows-issues-to-displaylink

Wim
Forum: Windows Software 05-02-2018, 12:05 PM
Replies: 1
Views: 763
Posted By Wim
Hi The Targus part number your quote is...

Hi

The Targus part number your quote is this:

https://www.eurieka.ie/targus-aca41euz-usb-c-usb-a-dc-black-cable-interface-gender-adapter.html

Which is just a USB C to USB A converter, not a...
Forum: Windows Software 05-02-2018, 12:03 PM
Replies: 14
Views: 5,520
Posted By Wim
Hi Can you send the logs for this so we can...

Hi

Can you send the logs for this so we can see what resolution and refresh rate we are trying to set on DisplayPort?
...
Forum: Windows Software 05-02-2018, 12:01 PM
Replies: 3
Views: 1,733
Posted By Wim
Hi Thanks for describing your issue. The...

Hi

Thanks for describing your issue. The reason this occurs is due to the way Windows remembers display layouts. The display layouts are stored by the OS based on the montior serial numbers and...
Forum: Windows Software 05-02-2018, 11:59 AM
Replies: 1
Views: 965
Posted By Wim
Hi We will only offer modes which the...

Hi

We will only offer modes which the monitor report as available. If you're on Windows 10, you can change the scaling level instead, which should give the same solution to make the text bigger.
...
Forum: Windows Software 05-02-2018, 11:58 AM
Replies: 4
Views: 1,500
Posted By Wim
Hi I don't see anything that is unusual in...

Hi

I don't see anything that is unusual in your logs. When the flickering occurs, do windows move back to the primary display? If they do, then this looks like a USB issue. If not then it sounds...
Forum: General Discussion 05-02-2018, 11:56 AM
Replies: 3
Views: 2,404
Posted By Wim
Hi I have no idea why connecting a different...

Hi

I have no idea why connecting a different display (which is all the Live Gamer box should look like) is causing the USB port of the phone to change role for the DisplayLink adapter to drop. I...
Forum: General Discussion 04-13-2018, 09:22 AM
Replies: 4
Views: 1,715
Posted By Wim
I've just sent you an email about this...

I've just sent you an email about this opportunity to follow up.

Wim
Forum: Mac Software 03-30-2018, 07:13 AM
Replies: 592
Views: 196,938
Posted By Wim
Dear all As you have found, the released...

Dear all

As you have found, the released 10.13.4 update does not change the issues seen with the betas. It causes DisplayLink connected displays to go blank after the OS upgrade, with the current...
Forum: General Discussion 03-28-2018, 03:06 PM
Replies: 1
Views: 1,234
Posted By Wim
Yes, this is expected behaviour and has been...

Yes, this is expected behaviour and has been implemented since 8.1.

It cannot be turned off as it is for security to make sure you cannot plug any device into a dock and get on the network, if...
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