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Forum: Mac Software Today, 08:14 AM
Replies: 52
Views: 3,588
Posted By Carlo
Hi All, Update from us about this issue. ...

Hi All,

Update from us about this issue.

No solution yet. We are running a quite large number of experiments and still trying to get more info out of Apple.
I cannot share much, however we are...
Forum: Mac Software 02-09-2018, 12:53 PM
Replies: 52
Views: 3,588
Posted By Carlo
Hi All, Quick update. We (think we) have...

Hi All,

Quick update. We (think we) have found out where everything breaks. It's a pretty fundamental change, probably linked to the eGPU hot plug functionality.

Now we "just" have to find a...
Forum: Mac Software 02-03-2018, 09:41 AM
Replies: 2
Views: 171
Posted By Carlo
Hi, Yes retina resolutions are much slower....

Hi,

Yes retina resolutions are much slower. I am constantly reminded as I have one 4K screen set to 1080p myself.
From our driver point of view this is exactly as the native 4K resolution so we...
Forum: Mac Software 02-02-2018, 10:29 AM
Replies: 3
Views: 120
Posted By Carlo
Interesting! The logs should show what's...

Interesting!

The logs should show what's going on, can you follow the instructions at https://support.displaylink.com/knowledgebase/articles/755301?

Thank you
Carlo
Forum: Mac Software 02-02-2018, 10:26 AM
Replies: 5
Views: 294
Posted By Carlo
Yes if one display is connected directly it will...

Yes if one display is connected directly it will work. Unfortunately this increases the number of cables to connect/disconnect...

Carlo
Forum: Mac Software 02-01-2018, 07:56 AM
Replies: 3
Views: 120
Posted By Carlo
What kind of dock do you have and how is the Dell...

What kind of dock do you have and how is the Dell monitor connected?
Do you see the same resolutions available on the phantom monitor (in Display Preferences) as you see on the real one?

Carlo
Forum: Mac Software 01-30-2018, 06:54 AM
Replies: 3
Views: 182
Posted By Carlo
Hi, This is a known issue with DL-3xxx and...

Hi,

This is a known issue with DL-3xxx and DL-5xxx devices actually.
The built-in macOS Ethernet driver is very inefficient with those devices. We receive sporadic reports about this issue and...
Forum: Mac Software 01-27-2018, 05:01 PM
Replies: 52
Views: 3,588
Posted By Carlo
Hi we see both issues: yellowish screen with...

Hi we see both issues: yellowish screen with mouse pointer and screen not added to the layout. We also see a number of problems on the internal screen, alt mode screens and Thunderbolt screens.

We...
Forum: Mac Software 01-17-2018, 08:24 AM
Replies: 4
Views: 432
Posted By Carlo
The Apple documentation states that the option to...

The Apple documentation states that the option to enable the kext is only given for 30 minutes after the latest attempted load.
The quickest way should be to run in Terminal:
sudo kextutil...
Forum: Mac Software 12-15-2017, 10:40 AM
Replies: 10
Views: 1,866
Posted By Carlo
Hi, Yes this is very much active at least in...

Hi,

Yes this is very much active at least in DisplayLink. I'd much prefer for it to be very much active in Apple though: it's up to them to fix this. I'd suggest to ask for progress there as well...
Forum: Mac Software 11-30-2017, 09:16 AM
Replies: 71
Views: 19,149
Posted By Carlo
We're trying to find mitigations. If you haven't...

We're trying to find mitigations. If you haven't done so already, please raise a bug through Apple support or bugreporter.apple.com.

Our bug about these crashes is ID 33650324, Apple's bug is ID...
Forum: Mac Software 11-28-2017, 07:37 AM
Replies: 2
Views: 218
Posted By Carlo
From the behaviour it looks like hardware, but on...

From the behaviour it looks like hardware, but on both docks is unlikely unless it's because of a faulty power supply. Maybe USB on the Mac or cable: I've seen issues where devices would enumerate...
Forum: Mac Software 11-28-2017, 07:32 AM
Replies: 71
Views: 19,149
Posted By Carlo
Hi, We haven't tried this directly, but what...

Hi,

We haven't tried this directly, but what we know is that as soon as a virtual screen is connected to the graphics subsystem, macOS disables content protection from ALL screens.
This may...
Forum: Mac Software 11-21-2017, 09:16 AM
Replies: 71
Views: 19,149
Posted By Carlo
Most remaining issues are cosmetic, we keep an...

Most remaining issues are cosmetic, we keep an updated list of the most important issues here: http://support.displaylink.com/knowledgebase/articles/949426

I hope you'll appreciate the effort of...
Forum: Mac Software 11-14-2017, 04:41 PM
Replies: 71
Views: 19,149
Posted By Carlo
Hi, Unfortunately this issue is expected on...

Hi,

Unfortunately this issue is expected on any systems not supporting Metal. This is due to a limitation in macOS.
Metal-compatible systems use the new Window Server that avoids this issue.
...
Forum: Mac Software 10-26-2017, 09:25 AM
Replies: 71
Views: 19,149
Posted By Carlo
This is an interesting issue. Point is, with High...

This is an interesting issue. Point is, with High Sierra Apple has introduced support for eGPUs. This means that applications will have to handle multiple concurrent GPUs very soon.
I'd expect...
Forum: Mac Software 10-23-2017, 04:11 PM
Replies: 71
Views: 19,149
Posted By Carlo
Hi, In case of log out when connecting...

Hi,

In case of log out when connecting displays, your system may be mirroring. This is not yet supported in High Sierra.
In some cases (for example VGA screens or projectors) this is the default...
Forum: Mac Software 10-15-2017, 08:34 AM
Replies: 1
Views: 542
Posted By Carlo
HI, It should be compatible. Can you...

HI,

It should be compatible.
Can you please send us the log collected while the monitor us connected through DisplayPort?
Please follow the instructions in...
Forum: Mac Software 10-15-2017, 08:23 AM
Replies: 10
Views: 1,866
Posted By Carlo
Yes the mirror issue is still there. The only way...

Yes the mirror issue is still there. The only way to mirror currently is having a Mac with discrete graphics and making sure the discrete graphics is active (opening Photos for example).
We have to...
Forum: Mac Software 10-11-2017, 01:55 PM
Replies: 71
Views: 19,149
Posted By Carlo
I'd play with different resolutions in System...

I'd play with different resolutions in System Preferences->Displays to ensure a valid resolution is selected.
If this fails, please send us the logs:...
Forum: Mac Software 10-06-2017, 08:29 AM
Replies: 71
Views: 19,149
Posted By Carlo
For a workaround, try this FAQ:...

For a workaround, try this FAQ: http://support.displaylink.com/knowledgebase/articles/1812676-macos-high-sierra-mirror-issues

For the bug itself, it would be very helpful if you could raise a...
Forum: Mac Software 10-05-2017, 07:23 AM
Replies: 2
Views: 812
Posted By Carlo
Most likely the kernel extension is blocked by...

Most likely the kernel extension is blocked by the new security policty.
Please follow the instructions on...
Forum: Mac Software 10-03-2017, 10:43 AM
Replies: 5
Views: 622
Posted By Carlo
We checked the multiple GPU theory with an...

We checked the multiple GPU theory with an external GPU (eGPU) and we can reproduce there as well. This definitely puts the issue in Apple's court so we're going to open a bug on bugreporter. We'd...
Forum: Mac Software 10-02-2017, 01:37 PM
Replies: 71
Views: 19,149
Posted By Carlo
Hi, If your device is not visible as a USB...

Hi,

If your device is not visible as a USB device then we need to analyse the HW and host controller configuration, it's not a driver matter as the driver has nothing to connect to.

We need to...
Forum: Mac Software 10-02-2017, 08:20 AM
Replies: 71
Views: 19,149
Posted By Carlo
Hi, You can find the latest drivers at...

Hi,

You can find the latest drivers at http://www.displaylink.com/downloads

Some manufacturers can take a while to update their own download page.

Regards,
Carlo
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