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Search: Posts Made By: KatarzynaKowalczyk
Forum: Mac Software 11-23-2022, 10:04 AM
Replies: 8
Views: 1,030
Posted By KatarzynaKowalczyk
The device that you sent a screenshot is not...

The device that you sent a screenshot is not DisplayLink but Fresco Logic I believe. what is the device that you are working with?
Forum: Mac Software 11-21-2022, 03:54 PM
Replies: 8
Views: 1,030
Posted By KatarzynaKowalczyk
Hello, The logfiles do not show any...

Hello,

The logfiles do not show any DisplayLink powered devices as connected to the computer.

Please review the following FAQ for now: My DisplayLink device does not work at all when connecting...
Forum: Mac Software 11-15-2022, 08:13 AM
Replies: 1
Views: 265
Posted By KatarzynaKowalczyk
DisplayLink Manager can only provide support for...

DisplayLink Manager can only provide support for 4 external monitors at most in macOS. The rest of the monitors can be connected as per Mac support, you should be able to get in total of 6 monitors...
Forum: Linux and Open Source 11-14-2022, 11:43 AM
Replies: 1
Views: 279
Posted By KatarzynaKowalczyk
Hello, Can you please tell us more about...

Hello,

Can you please tell us more about your configuration - also please point us to the exact product you see this issue with - the exact model.
Please also tell us how the devices are...
Forum: Mac Software 11-09-2022, 10:56 AM
Replies: 2
Views: 153
Posted By KatarzynaKowalczyk
Such feature is not provided by DisplayLink app,...

Such feature is not provided by DisplayLink app, you should be able to configure it in your OS directly. Please take a look at the following article for some more information:...
Forum: Mac Software 11-09-2022, 10:34 AM
Replies: 1
Views: 272
Posted By KatarzynaKowalczyk
The Hyper dock you linked does not use...

The Hyper dock you linked does not use DisplayLink technology, which means it will not connect to our drivers. We are unable to help with this product, please contact Hyper directly or the seller you...
Forum: Mac Software 10-26-2022, 01:48 PM
Replies: 7
Views: 1,939
Posted By KatarzynaKowalczyk
Hello, The problem seems to be with Alt-mode...

Hello,

The problem seems to be with Alt-mode technology.

The Dell D6000 relies on two USB graphics technologies to support up to three external displays.

DisplayLink and USB-C DisplayPort...
Forum: Mac Software 10-25-2022, 11:41 AM
Replies: 2
Views: 454
Posted By KatarzynaKowalczyk
Hello, Can you please tell me how you...

Hello,

Can you please tell me how you external monitors are connected?
Also if you do not mind, please gather logfiles, instructions on how to do that are here: How to report macOS issues to...
Forum: Mac Software 10-25-2022, 11:31 AM
Replies: 4
Views: 1,254
Posted By KatarzynaKowalczyk
Hello, Unfortunately in MacOS platform the...

Hello,

Unfortunately in MacOS platform the devices using DisplayLink technology do not support HDCP.

Streaming services like iTunes, HBO, Amazon Prime, Netflix or Disney+, YouTube TV, Udemy...
Forum: Mac Software 10-17-2022, 10:52 AM
Replies: 3
Views: 1,082
Posted By KatarzynaKowalczyk
No, the Apple monitor would have to have one of...

No, the Apple monitor would have to have one of the aforementioned video ports available to use it with DisplayLink powered dock/adapter.
Forum: Windows Software 10-17-2022, 10:46 AM
Replies: 8
Views: 558
Posted By KatarzynaKowalczyk
No problem, I see that your email came through....

No problem, I see that your email came through. Our engineers will respond soon. Thank you!
Forum: Windows Software 10-14-2022, 12:30 PM
Replies: 2
Views: 303
Posted By KatarzynaKowalczyk
Hello, Can you please follow the...

Hello,

Can you please follow the instructions in this link
How can I report Windows issues to DisplayLink?...
Forum: Mac Software 10-11-2022, 01:25 PM
Replies: 3
Views: 501
Posted By KatarzynaKowalczyk
Hello, Please reset screen preferences and...

Hello,

Please reset screen preferences and check if the issue persists:


Unplug the dock and restart your machine to make it operational again.
Download fixing script from our website:...
Forum: Windows Software 10-10-2022, 03:59 PM
Replies: 7
Views: 1,680
Posted By KatarzynaKowalczyk
By flag do you mean registry change for...

By flag do you mean registry change for EnableGammaRamp?

If yes, can you please gather logfiles How can I report Windows issues to DisplayLink?...
Forum: Windows Software 10-10-2022, 11:00 AM
Replies: 8
Views: 558
Posted By KatarzynaKowalczyk
Hello, I see that there is a spelling...

Hello,

I see that there is a spelling mistake in the email address you sent your email to. Please make sure to send it to: technical-enquiries@synaptics.com the email you entered is missing one...
Forum: Windows Software 10-07-2022, 10:22 AM
Replies: 3
Views: 512
Posted By KatarzynaKowalczyk
Hello, As the monitor in question is...

Hello,

As the monitor in question is connected directly to the computer/GPU the DisplayLink driver would have no control over this monitor. We can only affect monitors connected to DisplayLink...
Forum: Windows Software 10-07-2022, 10:15 AM
Replies: 1
Views: 307
Posted By KatarzynaKowalczyk
Hello, HP USB-C G4 does not use DisplayLink...

Hello,

HP USB-C G4 does not use DisplayLink technology unfortunately so it seems to happen with both DisplayLink and non-DisplayLink products. If you were to disconnect external monitors from the...
Forum: Windows Software 10-07-2022, 10:07 AM
Replies: 8
Views: 558
Posted By KatarzynaKowalczyk
Hello, Can you please gather logfiles...

Hello,

Can you please gather logfiles following this FAQ
How can I report Windows issues to DisplayLink?...
Forum: Windows Software 09-27-2022, 10:39 AM
Replies: 3
Views: 467
Posted By KatarzynaKowalczyk
@OBillyBob, it does not seem like your email and...

@OBillyBob, it does not seem like your email and logfiles reached us, would you be able to re-send your email making sure it goes to technical-enquiries@synaptics.com or by posting logfiles here?
...
Forum: Windows Software 08-25-2022, 02:06 PM
Replies: 2
Views: 621
Posted By KatarzynaKowalczyk
Hello, Can you please ensure there are no...

Hello,

Can you please ensure there are no loose connections? Also if you have an option swap the video cables with new/different ones. The issue you are seeing is common with damaged or low...
Forum: Windows Software 08-25-2022, 02:04 PM
Replies: 1
Views: 549
Posted By KatarzynaKowalczyk
Hello, If the issue persists can you please...

Hello,

If the issue persists can you please gather logfiles for us?

Instructions on how to do it are here: How Can I Report Windows Issues to DisplayLink...
Forum: Mac Software 08-25-2022, 01:54 PM
Replies: 2
Views: 389
Posted By KatarzynaKowalczyk
Hello, Yes. Dell UD22 is using DisplayLink...

Hello,

Yes. Dell UD22 is using DisplayLink technology and is supported by our drivers.
Forum: Mac Software 08-25-2022, 01:51 PM
Replies: 19
Views: 5,227
Posted By KatarzynaKowalczyk
Can you please share logfiles here or send them...

Can you please share logfiles here or send them to technical-enquiries@synaptics.com?
Instructions how to do it are here: How To Report MacOS Issues To DisplayLink...
Forum: Mac Software 08-25-2022, 01:47 PM
Replies: 2
Views: 400
Posted By KatarzynaKowalczyk
Hello, Is the 1920x1080 set one that has low...

Hello,

Is the 1920x1080 set one that has low resolution next to it perhaps?
Can you share a screenshot of the resolution selection of the display/s?
Forum: Mac Software 08-19-2022, 12:20 PM
Replies: 1
Views: 490
Posted By KatarzynaKowalczyk
Hello The docking station is not detected at...

Hello

The docking station is not detected at all by either computer (Windows and Mac) and you do not hear the connection jingle when you connect it?

About the service tag Dell docking stations...
Showing results 1 to 25 of 303

 
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