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Search: Posts Made By: KatarzynaKowalczyk
Forum: Mac Software 01-13-2021, 11:04 AM
Replies: 4
Views: 403
Posted By KatarzynaKowalczyk
Hello, Can you please point me to where you...

Hello,

Can you please point me to where you found the recommendation for Dell DA300 hub?

I do not know what specifications you need - based on the DA300 I assume that you need one VGA port. I...
Forum: Mac Software 01-11-2021, 08:28 PM
Replies: 4
Views: 403
Posted By KatarzynaKowalczyk
Hello, Dell DA300 docking station/hub does...

Hello,

Dell DA300 docking station/hub does not seem to be using DisplayLink technology. Therefore the DisplayLink software will not detect any monitors connected to it. Please reach out for...
Forum: Mac Software 01-11-2021, 11:25 AM
Replies: 2
Views: 507
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! ...

Hello,

Thank you for reaching out!

CalDigit does not use DisplayLink technology in their products and we'd have to know the exact model of the Startech adapter that you have to confirm if it...
Forum: Mac Software 01-11-2021, 11:10 AM
Replies: 1
Views: 241
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! ...

Hello,

Thank you for reaching out!

Color calibration and brightness control is currently unavailable with DisplayLink drivers. You can check if monitors that you are using have any built in...
Forum: Mac Software 01-11-2021, 11:07 AM
Replies: 1
Views: 199
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! ...

Hello,

Thank you for reaching out!

Please keep in mind that DisplayLink drivers and technology does not include power delivery control. This feature is designed and implemented by the...
Forum: Mac Software 01-11-2021, 11:04 AM
Replies: 1
Views: 315
Posted By KatarzynaKowalczyk
Hello, Asus ZenScreen Go MB16AHP does not...

Hello,

Asus ZenScreen Go MB16AHP does not use DisplayLink technology. It uses Alt-mode. This means that this device does not require DisplayLink drivers.
For further help regarding issues with...
Forum: Mac Software 01-11-2021, 10:58 AM
Replies: 1
Views: 174
Posted By KatarzynaKowalczyk
Hello, Thank you for contacting our support....

Hello,

Thank you for contacting our support.

If you are using a DisplayLink Manager v1.x then its current limitation is lack of Clamshell mode support. This functionality is available in...
Forum: Mac Software 01-11-2021, 10:57 AM
Replies: 1
Views: 161
Posted By KatarzynaKowalczyk
Hello, Thank you for contacting our support....

Hello,

Thank you for contacting our support.

If you are using a DisplayLink Manager v1.x then its current limitation is lack of Clamshell mode support. This functionality is available in...
Forum: Mac Software 01-11-2021, 10:48 AM
Replies: 3
Views: 664
Posted By KatarzynaKowalczyk
Hello, Thank you for reporting the issue. If...

Hello,

Thank you for reporting the issue. If you are still experiencing the issue please gather logfiles for further analysis by following:...
Forum: Mac Software 12-18-2020, 11:04 AM
Replies: 13
Views: 1,723
Posted By KatarzynaKowalczyk
Hello, Thank you all for reaching out! ...

Hello,

Thank you all for reaching out!

We'd appreciate if you could gather logfiles and detailed description of the issue you are seeing and steps already taken to find a solution.
The steps...
Forum: Mac Software 12-17-2020, 08:45 PM
Replies: 2
Views: 515
Posted By KatarzynaKowalczyk
Hello, If you are using DisplayLink Manager...

Hello,

If you are using DisplayLink Manager v1.x with Catalina or Big Sur then unfortunately Clamshell mode is not going to work with those. It is its current limitation that we are working with...
Forum: Mac Software 12-17-2020, 11:09 AM
Replies: 4
Views: 946
Posted By KatarzynaKowalczyk
Hello, DisplayLink Manager 1.2 release...

Hello,

DisplayLink Manager 1.2 release introduces support for Mac using the Apple M1 chip. So yes, we do support external monitors with M1 Macs with that version of the driver.

There is a...
Forum: Mac Software 12-16-2020, 01:01 PM
Replies: 1
Views: 386
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! Our...

Hello,

Thank you for reaching out!

Our drivers do not have control over the USB ports/devices connected to docking stations. We only support video/external monitors in macOS systems. You...
Forum: Mac Software 12-16-2020, 12:58 PM
Replies: 1
Views: 289
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! ...

Hello,

Thank you for reaching out!

Application 1.2 is based on x86 architecture, but we provide the same functionality and performance on Apple M1 Silicon processors thanks to the Apple Rosetta...
Forum: Mac Software 12-16-2020, 12:44 PM
Replies: 1
Views: 309
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! We...

Hello,

Thank you for reaching out!

We will need logfiles to analyze the problem as see what could be the cause.
Please follow the link and gather logfiles for us. You can attach them to your...
Forum: Mac Software 12-16-2020, 12:42 PM
Replies: 2
Views: 490
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! The...

Hello,

Thank you for reaching out!

The first step is to see if you see the DisplayLink device correctly under the USB bus.
Please check the below article:...
Forum: Mac Software 12-16-2020, 12:36 PM
Replies: 1
Views: 273
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! Can...

Hello,

Thank you for reaching out!

Can you explain in detail what is the problem you are seeing with the new driver?

DisplayLink Manager v1.x (including beta driver) is not based on kernel...
Forum: Mac Software 12-16-2020, 12:33 PM
Replies: 4
Views: 946
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! ...

Hello,

Thank you for reaching out!

Please tell me which monitor reports wrong resolution and gather logfiles that will show me a bit more about your setup. Instructions are under below link:...
Forum: Mac Software 12-16-2020, 12:32 PM
Replies: 2
Views: 283
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! ...

Hello,

Thank you for reaching out!

Color calibration is currently not supported by DisplayLink drivers.
We are working on solution to this issue but we do not have it available just yet.
...
Forum: Mac Software 12-16-2020, 12:29 PM
Replies: 1
Views: 307
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out. You...

Hello,

Thank you for reaching out.
You need DisplayLink drivers if you are connecting the device via USB-A - in other cases you are using Alt-mode.

Touch screen options are very limited but...
Forum: Mac Software 12-09-2020, 12:40 PM
Replies: 3
Views: 794
Posted By KatarzynaKowalczyk
I am sorry to hear that you decided to return the...

I am sorry to hear that you decided to return the prodct.



Hello,

Please make sure that you can see DisplayLink under USB bus. If you do not see anywhere vendor as DisplayLink you device is...
Forum: Mac Software 11-23-2020, 12:56 PM
Replies: 10
Views: 2,928
Posted By KatarzynaKowalczyk
Hello, Unfortunately night light is...

Hello,

Unfortunately night light is currently not supported with DisplayLink drivers, we are working on delivering this feature however it is unavailable yet.

Best regards,
Katarzyna
Forum: Mac Software 11-23-2020, 12:42 PM
Replies: 5
Views: 1,586
Posted By KatarzynaKowalczyk
Hello, Thank you for reaching out! If...

Hello,

Thank you for reaching out!

If you are having issues such as monitors remaining black - or one monitor of the two connected to the docking station it is best to gather and post logfiles....
Forum: Mac Software 11-23-2020, 12:34 PM
Replies: 2
Views: 367
Posted By KatarzynaKowalczyk
Hello, Thank you for posting! Options of...

Hello,

Thank you for posting!
Options of calibrating like color adjustment or brightness are currently not supported by DisplayLink drivers. The options are only available within the monitor...
Forum: Mac Software 11-23-2020, 12:24 PM
Replies: 12
Views: 3,376
Posted By KatarzynaKowalczyk
Hello, Clamshell support is and has been...

Hello,

Clamshell support is and has been present in our legacy drivers (aka KEXT drivers) 5.2.5 and earlier. This has changed with DisplayLink Manager 1.0 and above. We are working with the OS...
Showing results 1 to 25 of 174

 
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