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Search: Posts Made By: Carlo
Forum: Mac Software 02-20-2018, 05:52 AM
Replies: 81
Views: 149,370
Posted By Carlo
You must be using the 10.13.4 beta right now....

You must be using the 10.13.4 beta right now. There is no solution yet. We have another thread for this here: https://displaylink.org/forum/showthread.php?t=65890

Carlo
Forum: Mac Software 11-30-2017, 08:16 AM
Replies: 81
Views: 149,370
Posted By Carlo
We're trying to find mitigations. If you haven't...

We're trying to find mitigations. If you haven't done so already, please raise a bug through Apple support or bugreporter.apple.com.

Our bug about these crashes is ID 33650324, Apple's bug is ID...
Forum: Mac Software 11-28-2017, 06:32 AM
Replies: 81
Views: 149,370
Posted By Carlo
Hi, We haven't tried this directly, but what...

Hi,

We haven't tried this directly, but what we know is that as soon as a virtual screen is connected to the graphics subsystem, macOS disables content protection from ALL screens.
This may...
Forum: Mac Software 11-21-2017, 08:16 AM
Replies: 81
Views: 149,370
Posted By Carlo
Most remaining issues are cosmetic, we keep an...

Most remaining issues are cosmetic, we keep an updated list of the most important issues here: http://support.displaylink.com/knowledgebase/articles/949426

I hope you'll appreciate the effort of...
Forum: Mac Software 11-14-2017, 03:41 PM
Replies: 81
Views: 149,370
Posted By Carlo
Hi, Unfortunately this issue is expected on...

Hi,

Unfortunately this issue is expected on any systems not supporting Metal. This is due to a limitation in macOS.
Metal-compatible systems use the new Window Server that avoids this issue.
...
Forum: Mac Software 10-26-2017, 08:25 AM
Replies: 81
Views: 149,370
Posted By Carlo
This is an interesting issue. Point is, with High...

This is an interesting issue. Point is, with High Sierra Apple has introduced support for eGPUs. This means that applications will have to handle multiple concurrent GPUs very soon.
I'd expect...
Forum: Mac Software 10-23-2017, 03:11 PM
Replies: 81
Views: 149,370
Posted By Carlo
Hi, In case of log out when connecting...

Hi,

In case of log out when connecting displays, your system may be mirroring. This is not yet supported in High Sierra.
In some cases (for example VGA screens or projectors) this is the default...
Forum: Mac Software 10-11-2017, 12:55 PM
Replies: 81
Views: 149,370
Posted By Carlo
I'd play with different resolutions in System...

I'd play with different resolutions in System Preferences->Displays to ensure a valid resolution is selected.
If this fails, please send us the logs:...
Forum: Mac Software 10-06-2017, 07:29 AM
Replies: 81
Views: 149,370
Posted By Carlo
For a workaround, try this FAQ:...

For a workaround, try this FAQ: http://support.displaylink.com/knowledgebase/articles/1812676-macos-high-sierra-mirror-issues

For the bug itself, it would be very helpful if you could raise a...
Forum: Mac Software 10-02-2017, 12:37 PM
Replies: 81
Views: 149,370
Posted By Carlo
Hi, If your device is not visible as a USB...

Hi,

If your device is not visible as a USB device then we need to analyse the HW and host controller configuration, it's not a driver matter as the driver has nothing to connect to.

We need to...
Forum: Mac Software 10-02-2017, 07:20 AM
Replies: 81
Views: 149,370
Posted By Carlo
Hi, You can find the latest drivers at...

Hi,

You can find the latest drivers at http://www.displaylink.com/downloads

Some manufacturers can take a while to update their own download page.

Regards,
Carlo
Forum: Mac Software 09-29-2017, 04:48 PM
Replies: 81
Views: 149,370
Posted By Carlo
Have you installed version 4.0 of the DisplayLink...

Have you installed version 4.0 of the DisplayLink drivers?

Carlo
Forum: Mac Software 07-14-2017, 03:37 PM
Replies: 81
Views: 149,370
Posted By Carlo
Hi, If you are logged out when connecting...

Hi,

If you are logged out when connecting the DisplayLink screen(s) then you've likely hit a macOS bug that is triggered by mirroring screens. It's probably the same issue it's currently happening...
Forum: Mac Software 06-15-2017, 08:44 AM
Replies: 81
Views: 149,370
Posted By Carlo
Some news on the bugs we have with Apple. They...

Some news on the bugs we have with Apple.
They main issues have been closed as duplicates of Apple bugs. So Apple is aware and is hopefully working on solutions.
As usual, it's useful for everyone...
Forum: Mac Software 06-07-2017, 08:47 AM
Replies: 81
Views: 149,370
Posted By Carlo
Yes no pixels, but the contents are rendered if...

Yes no pixels, but the contents are rendered if you take a screenshot. This means that we don't get updates from the OS. Analysing this now.

Another issue is the window server crashing when going...
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