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Search: Posts Made By: rboerner
Forum: General Discussion 07-29-2021, 11:08 AM
Replies: 1
Views: 38
Posted By rboerner
The specs for your Asus display -->...

The specs for your Asus display --> https://rog.asus.com/monitors/27-to-31-5-inches/rog-swift-pg278q-model/spec indicate that is has a maximum resolution of 2560x1440 and maximum refresh rate of ...
Forum: Mac Software 07-22-2021, 11:14 AM
Replies: 1
Views: 121
Posted By rboerner
Does this information help? -->...

Does this information help? --> https://support.displaylink.com/knowledgebase/articles/1188004-macos-10-13-10-14-and-10-15-video-functionality
Forum: Mac Software 07-16-2021, 11:16 AM
Replies: 2
Views: 264
Posted By rboerner
Note from moderator - I moved your post into the...

Note from moderator - I moved your post into the 'Mac Software' area of the forum for greater visibility.

In an ideal situation, swapping your D6000 dock with your friend's D6000 dock would help...
Forum: Mac Software 07-15-2021, 11:10 AM
Replies: 6
Views: 796
Posted By rboerner
If you temporarily change the one vertical...

If you temporarily change the one vertical display to a horizontal orientation, does that change the behavior?
Forum: What to buy? 07-08-2021, 11:15 AM
Replies: 1
Views: 165
Posted By rboerner
A quick note, I moved your post into the 'What to...

A quick note, I moved your post into the 'What to buy?' section of the forum given the nature of your question.


DisplayLink has a section of their website that allows you to filter through a...
Forum: General Discussion 07-08-2021, 11:06 AM
Replies: 1
Views: 228
Posted By rboerner
DisplayLink makes technology that is integrated...

DisplayLink makes technology that is integrated by other companies into complete products. DisplayLink as a company does not make complete products (such as docking stations) so they will not be...
Forum: Linux and Open Source 07-07-2021, 11:34 AM
Replies: 5
Views: 462
Posted By rboerner
Based on the information you provided, the device...

Based on the information you provided, the device you are using is based on 'Magic Control Technology' --> https://www.mct.com.tw/ It does NOT have DisplayLink technology within it. As a result,...
Forum: Mac Software 07-07-2021, 11:29 AM
Replies: 2
Views: 390
Posted By rboerner
The HDMI video output of the UD-ULTC4K is powered...

The HDMI video output of the UD-ULTC4K is powered by the USB-C Alt Mode video output of your Mac's Thunderbolt/USB4 port. It is not powered by the DisplayLink chip that is driving the two...
Forum: Windows Software 07-01-2021, 11:08 AM
Replies: 1
Views: 354
Posted By rboerner
I do personally do not have a Dell D6000 dock,...

I do personally do not have a Dell D6000 dock, however based on what I can see in the manual -->...
Forum: Mac Software 06-28-2021, 11:02 AM
Replies: 1
Views: 390
Posted By rboerner
I cannot be sure from your description, however...

I cannot be sure from your description, however if pressed to guess you are using a Mac with an Intel processor. If that is in fact the case, then closed display mode (also known as clamshell mode)...
Forum: Mac Software 06-25-2021, 11:18 AM
Replies: 2
Views: 263
Posted By rboerner
Based on your description, I believe there are...

Based on your description, I believe there are three things to double-check:

1. Ensure that the DisplayLink Manager Application is configured to startup automatically, as described here -->...
Forum: Mac Software 06-17-2021, 11:15 AM
Replies: 3
Views: 584
Posted By rboerner
tomminy is correct. The information in the...

tomminy is correct.

The information in the original post has the key detail:

"Vendor ID: 0x0711 (Magic Control Technology Corp)"

The adapter being used by the original poster is using...
Forum: Mac Software 06-15-2021, 11:09 AM
Replies: 28
Views: 7,331
Posted By rboerner
Please do not double post the same question. ...

Please do not double post the same question.

I have replied to your other post --> https://www.displaylink.org/forum/showthread.php?t=67731 and moved it to the Mac section of the forum.
Forum: Mac Software 06-15-2021, 11:06 AM
Replies: 2
Views: 465
Posted By rboerner
I moved your post the Mac section of the forum,...

I moved your post the Mac section of the forum, because the 'General' section you originally posted within is not for problem reports.

Can you please provide the brand and specific model number of...
Forum: Mac Software 06-14-2021, 11:09 AM
Replies: 3
Views: 960
Posted By rboerner
This is the result of the 'Screen Recording'...

This is the result of the 'Screen Recording' permission that needs to be granted within the macOS Privacy settings. DisplayLink speaks to this in more detail here -->...
Forum: Mac Software 06-10-2021, 11:20 AM
Replies: 4
Views: 504
Posted By rboerner
Do you have the latest version of the macOS...

Do you have the latest version of the macOS driver (version 1.4.0) installed? --> https://www.displaylink.com/downloads/macos

I ask because the release notes -->...
Forum: Windows Software 06-10-2021, 11:16 AM
Replies: 3
Views: 329
Posted By rboerner
Can you please provide a direct web link to the...

Can you please provide a direct web link to the HP Universal Docking Station you are using, or provide the specific product number? For example --> Product #- 5TW13UT#ABA

I ask because I would...
Forum: Mac Software 05-28-2021, 11:11 AM
Replies: 1
Views: 387
Posted By rboerner
It is necessary to have macOS 11 Big Sur on an...

It is necessary to have macOS 11 Big Sur on an Intel-based Mac in order to use display rotation. DisplayLink speaks to this in their knowledge base article here -->...
Forum: Mac Software 05-28-2021, 11:08 AM
Replies: 1
Views: 491
Posted By rboerner
Clamshell mode is not supported on Intel-based...

Clamshell mode is not supported on Intel-based Macs running DisplayLink Application Manager 1.3.1. DisplayLink speaks to this in their knowledge base article here -->...
Forum: Mac Software 05-12-2021, 11:15 AM
Replies: 1
Views: 437
Posted By rboerner
According to the information Dell provides here...

According to the information Dell provides here --> https://www.dell.com/en-us/work/shop/dell-dock-wd19s-130w/apd/210-azbg/pc-accessories and here -->...
Forum: Mac Software 05-07-2021, 11:37 AM
Replies: 1
Views: 548
Posted By rboerner
DisplayLink has posted a workaround for the...

DisplayLink has posted a workaround for the problem you describe here --> https://www.displaylink.org/forum/showpost.php?p=91713&postcount=18
Forum: Mac Software 04-30-2021, 11:34 AM
Replies: 14
Views: 3,042
Posted By rboerner
There are important steps that need to be...

There are important steps that need to be completed after installing the DisplayLink Manager Application in macOS, the most important of which is to manually start the application (it does not start...
Forum: Windows Software 04-28-2021, 11:27 AM
Replies: 15
Views: 4,473
Posted By rboerner
Earlier in this thread DisplayLink made a...

Earlier in this thread DisplayLink made a recommendation:

"Right now, our recommended solution is to downgrade to the previous version of your driver which is 27.20.100.9316 where everything works...
Forum: Mac Software 04-21-2021, 11:34 AM
Replies: 3
Views: 794
Posted By rboerner
I believe what you are describing is possible if...

I believe what you are describing is possible if you install the 'Login Screen Extension' available within the DisplayLink Manager Application.

DisplayLink has more information available here -->...
Forum: Mac Software 04-20-2021, 11:39 AM
Replies: 22
Views: 7,539
Posted By rboerner
The post above mentions a script to download,...

The post above mentions a script to download, however it does not include a download link.

I am aware of a link to download version 1.10 of the Reset Display Persistence script -->...
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