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Search: Posts Made By: ChristianP
Forum: Windows Software 09-01-2015, 04:03 PM
Replies: 1
Views: 1,258
Posted By ChristianP
Thanks for posting this report. The problem...

Thanks for posting this report.
The problem it's not a known issue on Mac.
Is the corruption visible on a screenshot of the DisplayLink screen? Please use cmd+shift+3 to grab the screenshot and...
Forum: Mac Software 07-08-2015, 02:03 PM
Replies: 9
Views: 4,412
Posted By ChristianP
Hi ce119214, it seems that something went wrong...

Hi ce119214,
it seems that something went wrong in getting screen updates, but it would help to have some logs from your machine.
Could you please re-install 2.4, connect the DisplayLink device...
Forum: Mac Software 07-06-2015, 09:21 AM
Replies: 2
Views: 1,999
Posted By ChristianP
You could try the following in the the ASUS...

You could try the following in the the ASUS MB168B+ display panel (System preferences->Displays->Display):
Press the Option key while you click the "Scaled" option (see...
Forum: Mac Software 06-17-2015, 04:15 PM
Replies: 9
Views: 3,758
Posted By ChristianP
Hi hitmusic100, unfortunately the logs don't...

Hi hitmusic100,
unfortunately the logs don't show anything wrong. Screen seems correctly mapped to the same screen indexes/IDs.
Could you please try to reset display preferences running the...
Forum: Mac Software 03-20-2015, 09:45 AM
Replies: 6
Views: 2,178
Posted By ChristianP
It could be a display persistence problem. I...

It could be a display persistence problem.
I suggest to uninstall the driver, reset display persistence and re-install 2.4b1 driver.
In order to reset display persistence you could try the...
Forum: Mac Software 02-10-2015, 11:04 AM
Replies: 6
Views: 2,440
Posted By ChristianP
Could you please collect the kernel panic logs...

Could you please collect the kernel panic logs and attach them here or send them through http://www.displaylink.com/support/ask_question.php?

Kernel panics should be logged to...
Forum: Mac Software 02-05-2015, 08:47 AM
Replies: 7
Views: 4,550
Posted By ChristianP
Thanks for your reports, unfortunately it's not a...

Thanks for your reports, unfortunately it's not a known issue.
Could you please uninstall the DisplayLink driver, repair disk permissions and reinstall 2.3 driver?
If the problem is still there,...
Forum: Mac Software 01-21-2015, 04:27 PM
Replies: 4
Views: 1,966
Posted By ChristianP
Thanks for the new logs. It looks like the...

Thanks for the new logs. It looks like the DisplayLink agent doesn't receive events from the OS when a new screen is created. Do you see an new extra screen created in the OS...
Forum: Mac Software 01-16-2015, 10:02 AM
Replies: 4
Views: 1,966
Posted By ChristianP
Unfortunately the attached logs didn't capture...

Unfortunately the attached logs didn't capture what happens during the initialisation phase. They just report the final error, where is clear that for some reason the new screen is not correctly...
Forum: Mac Software 12-11-2014, 12:59 PM
Replies: 13
Views: 5,192
Posted By ChristianP
As a possible workaround to the issue, try to...

As a possible workaround to the issue, try to connect a DisplayLink device to the Mac and to an external display and to restart the affected applications. This seems to partially solve the issue....
Forum: Mac Software 05-06-2014, 10:13 AM
Replies: 37
Views: 19,177
Posted By ChristianP
Hi Carlos, we think that the crash you...

Hi Carlos,
we think that the crash you experience is caused by an Apple bug. There are several similar bugs in Mavericks with the WindowServer process crashing during fullscreen transitions.
Since...
Forum: Mac Software 05-05-2014, 05:21 PM
Replies: 13
Views: 5,604
Posted By ChristianP
Ok, so it seems that DisplayLinkUserAgent is not...

Ok, so it seems that DisplayLinkUserAgent is not crashing anymore.
Just to be sure, what kind of crash do you experience? Are you experiencing kernel panics? I mean, do you see gray screen and the...
Forum: Mac Software 04-23-2014, 10:28 AM
Replies: 13
Views: 5,604
Posted By ChristianP
Thanks for your feedback and the new logs. I...

Thanks for your feedback and the new logs.
I see some kernel panic logs reported in your system profile. Are you experiencing kernel panics or simply DisplayLinkUserAgent crashes? In case you just...
Forum: Mac Software 04-14-2014, 02:04 PM
Replies: 37
Views: 19,177
Posted By ChristianP
Thanks Carlos, the old log you restored is OK and...

Thanks Carlos, the old log you restored is OK and it seems containing the info we need.
Forum: Mac Software 04-11-2014, 04:23 PM
Replies: 37
Views: 19,177
Posted By ChristianP
Could you please post the WindowServer crash logs...

Could you please post the WindowServer crash logs on 10.9.2 again? The dropbox link is no more valid. The WindowServer crash logs are located in /Library/Logs/DiagnosticReports/. Thanks
Forum: Mac Software 04-10-2014, 03:42 PM
Replies: 4
Views: 1,497
Posted By ChristianP
Hi Tim, could you please use the DisplayLink...

Hi Tim, could you please use the DisplayLink debug tool http://www.displaylink.com/support/ticket.php?id=269, collect the logs from one the machine reporting the error message and upload them here?...
Forum: Mac Software 04-10-2014, 10:11 AM
Replies: 15
Views: 4,773
Posted By ChristianP
Hi Logan, please check your private messages,...

Hi Logan, please check your private messages, there are further instructions that could help in fixing your issue. Thanks
Forum: Mac Software 04-09-2014, 03:28 PM
Replies: 15
Views: 4,773
Posted By ChristianP
Hi Walter, please check your private messages,...

Hi Walter, please check your private messages, there are further instructions. Thanks
Forum: Mac Software 04-09-2014, 03:23 PM
Replies: 13
Views: 5,604
Posted By ChristianP
Please check your private messages, there are...

Please check your private messages, there are further instructions. Thanks
Forum: Mac Software 03-24-2014, 10:08 AM
Replies: 13
Views: 5,604
Posted By ChristianP
_CGXGLDisplayContextForDisplayDevice logs should...

_CGXGLDisplayContextForDisplayDevice logs should not be related to the issue you reported. These are WindowServer warnings in disabling OpenGL since it's not supported.

With crashing, do you mean...
Forum: Mac Software 03-21-2014, 11:27 AM
Replies: 15
Views: 4,773
Posted By ChristianP
Thanks Walter for the logs. We have found...

Thanks Walter for the logs. We have found something in the logs that could explain the issue with your setup. We'll be back to you shortly with additional info.
Forum: Mac Software 03-20-2014, 08:00 AM
Replies: 15
Views: 4,773
Posted By ChristianP
Walter, could you please grab the logs with 2.2b...

Walter, could you please grab the logs with 2.2b driver installed and all 3 monitors connected. You can download the debug tool from here: http://www.displaylink.com/support/ticket.php?id=269

The...
Forum: CLOSED - Mac 2.1 release 09-27-2013, 05:23 PM
Replies: 2
Views: 3,057
Posted By ChristianP
Thanks for your report. I'm not sure this is a...

Thanks for your report. I'm not sure this is a known issue.
Could you please use the debug tool http://www.displaylink.com/support/ticket.php?id=269, grab the logs right after you see the problem...
Forum: CLOSED - Mac 2.1 release 09-27-2013, 04:30 PM
Replies: 2
Views: 3,426
Posted By ChristianP
Yes, unfortunately on 10.9 your device will be...

Yes, unfortunately on 10.9 your device will be affected. If you connect both outputs, one of the two displays could show rendering issues.
Forum: Mac Software 07-08-2013, 09:19 AM
Replies: 2
Views: 1,870
Posted By ChristianP
You can reinstall 2.0 and if the problem...

You can reinstall 2.0 and if the problem persists, you can access your machine via SSH (enable it first in System preferences->Sharing) or use single user mode (press cmd-s on boot) to access the...
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