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Forum: Windows Software 12-11-2018, 08:22 AM
Replies: 2
Views: 767
Posted By Wim
Hi Both Hottracks contacted us through our...

Hi Both

Hottracks contacted us through our support page with logs from our driver, with the issue that the display set itself to 640x480. Looking at the logs, the reason for this is that when the...
Forum: Windows Software 12-11-2018, 08:04 AM
Replies: 1
Views: 156
Posted By Wim
This should help guide you through enabling the...

This should help guide you through enabling the task bar on multiple screens:

https://www.tenforums.com/tutorials/3899-hide-show-taskbar-multiple-displays-windows-10-a.html

Wim
Forum: Windows Software 12-05-2018, 03:06 PM
Replies: 16
Views: 3,311
Posted By Wim
For those with an issue with Ethernet dropping...

For those with an issue with Ethernet dropping the link, can you make sure you are using v8.6 or later. This bug fix was made in 8.6 which may solve the issue for some users:

Ethernet...
Forum: Mac Software 11-21-2018, 03:31 PM
Replies: 10
Views: 1,543
Posted By Wim
Are you sure you have a DisplayLink based...

Are you sure you have a DisplayLink based product? The Belkin dock you have uses Thunderbolt, not DisplayLink. And the USB C to HDMI adapter you are using is possibly using VESA alternate mode from...
Forum: Windows Software 09-07-2018, 09:24 PM
Replies: 1
Views: 337
Posted By Wim
Hi Thanks for the screenshots. The device is...

Hi

Thanks for the screenshots. The device is code 10 is not DisplayLink, as it has a Vendor ID (VID) of 2109. DisplayLink's VID is 17E9. A quick google for this VID leads me to this Plugable page...
Forum: Mac Software 05-02-2018, 01:13 PM
Replies: 2
Views: 1,603
Posted By Wim
If you are on 10.13.3, check this article to make...

If you are on 10.13.3, check this article to make sure the Kernel extension is enabled.
...
Forum: Windows Software 05-02-2018, 01:06 PM
Replies: 1
Views: 587
Posted By Wim
Hi Please post the logs, with the dock...

Hi

Please post the logs, with the dock connected as described here:

https://support.displaylink.com/knowledgebase/articles/533818-how-can-i-report-windows-issues-to-displaylink

Wim
Forum: Windows Software 05-02-2018, 01:05 PM
Replies: 1
Views: 448
Posted By Wim
Hi The Targus part number your quote is...

Hi

The Targus part number your quote is this:

https://www.eurieka.ie/targus-aca41euz-usb-c-usb-a-dc-black-cable-interface-gender-adapter.html

Which is just a USB C to USB A converter, not a...
Forum: Windows Software 05-02-2018, 01:03 PM
Replies: 7
Views: 2,067
Posted By Wim
Hi Can you send the logs for this so we can...

Hi

Can you send the logs for this so we can see what resolution and refresh rate we are trying to set on DisplayPort?
...
Forum: Windows Software 05-02-2018, 01:01 PM
Replies: 3
Views: 1,177
Posted By Wim
Hi Thanks for describing your issue. The...

Hi

Thanks for describing your issue. The reason this occurs is due to the way Windows remembers display layouts. The display layouts are stored by the OS based on the montior serial numbers and...
Forum: Windows Software 05-02-2018, 12:59 PM
Replies: 1
Views: 628
Posted By Wim
Hi We will only offer modes which the...

Hi

We will only offer modes which the monitor report as available. If you're on Windows 10, you can change the scaling level instead, which should give the same solution to make the text bigger.
...
Forum: Windows Software 05-02-2018, 12:58 PM
Replies: 4
Views: 947
Posted By Wim
Hi I don't see anything that is unusual in...

Hi

I don't see anything that is unusual in your logs. When the flickering occurs, do windows move back to the primary display? If they do, then this looks like a USB issue. If not then it sounds...
Forum: General Discussion 05-02-2018, 12:56 PM
Replies: 4
Views: 1,559
Posted By Wim
Hi I have no idea why connecting a different...

Hi

I have no idea why connecting a different display (which is all the Live Gamer box should look like) is causing the USB port of the phone to change role for the DisplayLink adapter to drop. I...
Forum: General Discussion 04-13-2018, 10:22 AM
Replies: 4
Views: 1,148
Posted By Wim
I've just sent you an email about this...

I've just sent you an email about this opportunity to follow up.

Wim
Forum: Mac Software 03-30-2018, 08:13 AM
Replies: 588
Views: 163,179
Posted By Wim
Dear all As you have found, the released...

Dear all

As you have found, the released 10.13.4 update does not change the issues seen with the betas. It causes DisplayLink connected displays to go blank after the OS upgrade, with the current...
Forum: General Discussion 03-28-2018, 04:06 PM
Replies: 1
Views: 758
Posted By Wim
Yes, this is expected behaviour and has been...

Yes, this is expected behaviour and has been implemented since 8.1.

It cannot be turned off as it is for security to make sure you cannot plug any device into a dock and get on the network, if...
Forum: Windows Software 03-19-2018, 01:52 PM
Replies: 6
Views: 702
Posted By Wim
Hi I've taken a look at the logs and it...

Hi

I've taken a look at the logs and it looks like the adapter is connected to a Denon amp. The firmware trace tells me that it sees the Denon amp as an 8 channel audio source and has started...
Forum: Windows Software 03-08-2018, 09:56 AM
Replies: 2
Views: 554
Posted By Wim
Hi I've looked at the logs. It sounds like...

Hi

I've looked at the logs. It sounds like the USB 3.0 host controller is locking up on your PC, which is why a replug is not fixing it. I suspect disabling and enabling the USB 3.0 controller in...
Forum: Windows Software 12-17-2017, 11:08 AM
Replies: 1
Views: 848
Posted By Wim
Have you tried v8,4 software? This includes...

Have you tried v8,4 software? This includes hardware cursor support that should improve performance.

Wim
Forum: Windows Software 12-17-2017, 11:07 AM
Replies: 8
Views: 943
Posted By Wim
Hi I've looked at the logs, and these show...

Hi

I've looked at the logs, and these show that no DisplayLink device is being found on the USB bus (see Syetem Details.txt at the bottom of the file). You can check this yourself in device...
Forum: Windows Software 12-17-2017, 11:04 AM
Replies: 2
Views: 1,056
Posted By Wim
Hi Although this has 4 outputs, only 2 can...

Hi

Although this has 4 outputs, only 2 can be active at any time. If you have 2 HDMIs connected, then the 2 DisplayPort outputs will not work. You can also use 1 HDMI and 1 DisplayPort monitor.
...
Forum: Windows Software 12-12-2017, 09:53 AM
Replies: 4
Views: 1,042
Posted By Wim
Hi Thanks for the logs. It looks like you...

Hi

Thanks for the logs. It looks like you are still using v7.9 software? Could you try cleaning the installation...
Forum: Mac Software 12-01-2017, 02:30 PM
Replies: 1
Views: 1,371
Posted By Wim
This is normally caused by our Kernel extension...

This is normally caused by our Kernel extension not being enabled in the OS:

http://support.displaylink.com/knowledgebase/articles/1188004-macos-high-sierra-video-functionality-not-enabled

Wim
Forum: Windows Software 12-01-2017, 02:26 PM
Replies: 1
Views: 867
Posted By Wim
Can you post some logs for this issue as...

Can you post some logs for this issue as described here:

http://support.displaylink.com/knowledgebase/articles/533818-how-can-i-report-windows-issues-to-displaylink

Thanks

Wim
Forum: Windows Software 11-02-2017, 10:22 AM
Replies: 4
Views: 1,352
Posted By Wim
Hi Thanks for the links. It looks like a...

Hi

Thanks for the links. It looks like a TRRS jack works with the dock, but a standard stereo jack causes the hissing.

I suspect Kensington have fitted a TRRS jack and when you plug in your...
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