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Search: Posts Made By: zpeterson-ATI
Forum: Windows Software 02-23-2012, 02:55 PM
Replies: 22
Views: 24,833
Posted By zpeterson-ATI
the powered hub did work. just wanted to let...

the powered hub did work. just wanted to let anybody else who has this same problem.
Forum: Windows Software 01-31-2012, 07:42 PM
Replies: 22
Views: 24,833
Posted By zpeterson-ATI
attached is the zip from the new support tool...

attached is the zip from the new support tool results. lets focus on the most important computer that needs to be resolved, and if the results do not work for the other computers also, we can address...
Forum: Windows Software 01-27-2012, 12:26 PM
Replies: 22
Views: 24,833
Posted By zpeterson-ATI
that did not provide a fix. still looking for...

that did not provide a fix. still looking for help to get this resolved.
Forum: Windows Software 01-11-2012, 09:01 PM
Replies: 22
Views: 24,833
Posted By zpeterson-ATI
attached is a zip with the debugger run twice,...

attached is a zip with the debugger run twice, with two different plugable adapters than the first upload, along with a screenshot of the error when running the debugger.
Forum: Windows Software 01-10-2012, 05:03 PM
Replies: 22
Views: 24,833
Posted By zpeterson-ATI
the device is not connected to a powered hub. in...

the device is not connected to a powered hub. in one instance its connected to a dock (and we have other docks running the same setup just fine), and in other instances its connected right to a...
Forum: Windows Software 01-10-2012, 03:00 PM
Replies: 22
Views: 24,833
Posted By zpeterson-ATI
so a group of five DIFFERENT computers (at least)...

so a group of five DIFFERENT computers (at least) all having the same problem are all stricken with faulty hardware when using these devices, but work fine with other usb devices (not specifically...
Forum: Windows Software 01-06-2012, 07:15 PM
Replies: 22
Views: 24,833
Posted By zpeterson-ATI
bumpppppppp

bumpppppppp
Forum: Windows Software 01-05-2012, 02:16 PM
Replies: 22
Views: 24,833
Posted By zpeterson-ATI
no, it does not work correctly still if attached...

no, it does not work correctly still if attached directly to the laptop. we run powered 230w docks also for our laptops.

the usb hub we used on our test machine was not a externally powered hub,...
Forum: Windows Software 01-04-2012, 07:20 PM
Replies: 22
Views: 24,833
Posted By zpeterson-ATI
I have two desktops that are also having this...

I have two desktops that are also having this EXACT same issue. Im guessing it is a problem with the USB controller and the driver conflicting.

If there is a second USB controller or bus on the...
Forum: Windows Software 01-03-2012, 12:51 PM
Replies: 22
Views: 24,833
Posted By zpeterson-ATI
should be attached.

should be attached.
Forum: Windows Software 12-28-2011, 03:41 PM
Replies: 22
Views: 24,833
Posted By zpeterson-ATI
where would you like me to host this zip?

where would you like me to host this zip?
Forum: Windows Software 12-28-2011, 12:05 PM
Replies: 22
Views: 24,833
Posted By zpeterson-ATI
i can tell you the HP monitor is not being...

i can tell you the HP monitor is not being detected off the bat. In display properties, it shows the plugable adaptor, but says that there is nothing plugged into it.

What i linked above...
Forum: Windows Software 12-27-2011, 07:43 PM
Replies: 22
Views: 24,833
Posted By zpeterson-ATI
Support Tool Version: 1.0.0.10 ---------...

Support Tool Version: 1.0.0.10

--------- Computer Info ---------

Computer Name: ADVBROK-2353
Logged on as: ADVANCE-TRADING\mreginelli
Computer: Hewlett-Packard - HP Compaq 6730b...
Forum: Windows Software 12-27-2011, 12:36 PM
Replies: 4
Views: 8,590
Posted By zpeterson-ATI
Support Tool Version: 1.0.0.10 ---------...

Support Tool Version: 1.0.0.10

--------- Computer Info ---------

Computer Name: ADVBA-2332
Logged on as: ADVANCE-TRADING\rjones
Computer: Hewlett-Packard - HP Compaq dc7900 Small Form...
Forum: Windows Software 12-22-2011, 06:40 PM
Replies: 4
Views: 8,590
Posted By zpeterson-ATI
i have this issue with our USB-165. every so...

i have this issue with our USB-165. every so often a computer will just go on the fritz and drop and reconnect every 5 seconds or so. sometimes switching out the unit for the same model (but a...
Forum: Windows Software 12-22-2011, 01:53 PM
Replies: 22
Views: 24,833
Posted By zpeterson-ATI
monitor not being enabled. Win XP 32 bit

Windows XP 32 bit

We have a terminal with 4 monitors (one of which is the laptop screen). the laptop sits on a dock, which runs a monitor via the VGA port on the back. We also have a Samsung USB...
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