Forum: Windows Software
09-27-2016, 03:38 PM
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Replies: 55
Views: 1,742,210
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Forum: Windows Software
09-13-2016, 01:15 PM
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Replies: 55
Views: 1,742,210
Hi Kenny,
Your computer is not using 8.0 M2 but...
Hi Kenny,
Your computer is not using 8.0 M2 but 8.0 M0. Please update so you get the device driver at 8.0.762.0 in device manager. The update will be forced in about 2 weeks once the critical update...
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Forum: Windows Software
09-05-2016, 02:26 PM
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Replies: 55
Views: 1,742,210
USB\VID_17e9&PID_0113 - 8.0
Hello,
Owners of products with USB hardware ID = USB\VID_17e9&PID_0113, please send an email to technical_enquiries at displaylink.com with subject line "8.0 M3 Dev Build for PID 0x0113" to get a...
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Forum: Windows Software
09-04-2016, 12:08 PM
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Replies: 55
Views: 1,742,210
@RichardL,
I hope to get a development build...
@RichardL,
I hope to get a development build for the Toshiba Dynadock-U this week and will post how to get it. Development builds are not formal release quality, but as you have nothing today, I...
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Forum: Windows Software
09-02-2016, 01:26 PM
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Replies: 55
Views: 1,742,210
Hello Allen,
From the Device Manager, it looks...
Hello Allen,
From the Device Manager, it looks like you have a "HP USB DOCK USB Device" with auto-install instead of the DisplayLink mode.
Can you check?
If that's the case, then you are hitting...
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Forum: Windows Software
08-31-2016, 10:49 AM
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Replies: 55
Views: 1,742,210
Hello Ned, and all,
# Release Notes and...
Hello Ned, and all,
# Release Notes and Tracking Numbers
The Release Notes are the text file indicating changes between releases.
Next to the download, you have a text icon linking to them.
The...
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Forum: Windows Software
08-30-2016, 01:34 PM
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Replies: 55
Views: 1,742,210
Thank you Tlh119, you have actually a third...
Thank you Tlh119, you have actually a third thing! You have a custom device supporting a special resolution for Thosiba.
I've added your logs for investigation to understand this device. As it's...
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Forum: Windows Software
08-29-2016, 08:26 PM
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Replies: 55
Views: 1,742,210
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Forum: Windows Software
08-29-2016, 12:11 PM
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Replies: 55
Views: 1,742,210
Hi Pavel, it means you have a device with Mass...
Hi Pavel, it means you have a device with Mass Storage then. We don't have a solution at the moment as it needs switching USB configuration and this is not supported by the Windows 10 USB driver we...
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Forum: Windows Software
08-29-2016, 12:10 PM
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Replies: 55
Views: 1,742,210
Hello Thomas,
Thanks for the logs and...
Hello Thomas,
Thanks for the logs and description.
Can you please try 8.0 M2 (http://www.displaylink.com/downloads/file?d=96)?
Your device doesn't look like it has Mass Storage. If that's correct,...
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Forum: Windows Software
08-26-2016, 08:08 PM
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Replies: 55
Views: 1,742,210
Ok Pavel, found it Product ID 01E6.
I see the...
Ok Pavel, found it Product ID 01E6.
I see the Seagate as E:
But I see another one as F: which is Flash memory.
Because of the product ID, it looks like you have an autoinstall/Mass Storage we...
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Forum: Windows Software
08-26-2016, 01:40 PM
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Replies: 55
Views: 1,742,210
I'm sorry Pavel, I missed it. Thank you for...
I'm sorry Pavel, I missed it. Thank you for asking!
I see you had a USB Mass Storage recognised during log gathering. Did you have a USB key or is it from the Lenovo USB Dock?
You can check in...
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Forum: Windows Software
08-26-2016, 08:24 AM
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Replies: 55
Views: 1,742,210
Thank you APT,
I will need a bit more time to...
Thank you APT,
I will need a bit more time to analyse this with engineering, and may need to ask Microsoft for advice.
Your finding with the Windows+P is surprising but extremely useful!
Kind...
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Forum: Windows Software
08-26-2016, 08:06 AM
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Replies: 55
Views: 1,742,210
Hi James,
Thanks for the logs. I see 7.9 M0,...
Hi James,
Thanks for the logs. I see 7.9 M0, 7.9 M7 were installed alongside 8.0 M0, some seems to be installed through corporate deployment.
I would advise to start again from a clean slate:
-...
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Forum: Windows Software
08-24-2016, 08:10 PM
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Replies: 55
Views: 1,742,210
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Forum: Windows Software
08-23-2016, 04:44 PM
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Replies: 55
Views: 1,742,210
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