Forum: Mac Software
01-22-2021, 09:52 AM
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Replies: 2
Views: 81
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Forum: Windows Software
12-09-2020, 01:02 PM
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Replies: 1
Views: 571
Hello borjita,
Thank you for reaching out to...
Hello borjita,
Thank you for reaching out to us here on the forum.
Based on your log files I see a potential issue in the USB connection as after the connection is set the docking stations gets...
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Forum: Mac Software
12-09-2020, 11:11 AM
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Replies: 5
Views: 547
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Forum: Mac Software
11-27-2020, 08:22 AM
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Replies: 2
Views: 402
Hello,
Thank you for reaching out to us here...
Hello,
Thank you for reaching out to us here on the forum.
Based on your description I believe that the behaviour that you are experiencing is due to working with lid closed (clamshell mode).
...
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Forum: Mac Software
11-25-2020, 01:18 PM
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Replies: 1
Views: 351
Hello Bill,
Thank you for contacting us here...
Hello Bill,
Thank you for contacting us here on the forum.
Currently I may only say that we are looking into it closely to be able to provide support for 5k monitors in the future on MacOS.
...
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Forum: Mac Software
11-25-2020, 01:18 PM
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Replies: 7
Views: 1,059
Hello,
Thank you for your patience.
...
Hello,
Thank you for your patience.
Based on the log files it seems as the EDID file in the monitor does not advertise this resolution so our driver cannot add it as a supported one.
We are...
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Forum: Mac Software
11-23-2020, 01:18 PM
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Replies: 4
Views: 669
Dear users,
Thank you for your feedback.
...
Dear users,
Thank you for your feedback.
May you please follow this guide (https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink)and gather...
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Forum: Mac Software
11-19-2020, 12:02 PM
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Replies: 4
Views: 669
Hello,
Thank you for reaching out to us here...
Hello,
Thank you for reaching out to us here on the forum.
Based on your issue description I would recommend updating your Firmware version in your D6000.
To do it you will need to download...
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Forum: Mac Software
11-10-2020, 12:09 PM
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Replies: 7
Views: 1,059
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Forum: Windows Software
11-04-2020, 01:07 PM
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Replies: 72
Views: 37,441
Hello taplattner,
Thank you for contacting...
Hello taplattner,
Thank you for contacting us here on the forum.
May you please gather log files by following the third link in my signature?
Please send the logs with your issue description...
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Forum: Windows Software
11-03-2020, 12:59 PM
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Replies: 3
Views: 1,763
Hello,
Thank you for contacting us here on...
Hello,
Thank you for contacting us here on the forum.
I have already answered your issue on our ticketing system so you should be able to see it on your email address.
For better...
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Forum: Windows Software
10-12-2020, 10:03 AM
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Replies: 72
Views: 37,441
Hello scugulu,
Thank you for your detailed...
Hello scugulu,
Thank you for your detailed description of your issue.
We have started to analyze the issue already but I would like to ask you for a few things.
Firstly, would it be possible...
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Forum: Windows Software
10-08-2020, 11:09 AM
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Replies: 1
Views: 1,039
Hello Jerry,
Thank you for letting us know...
Hello Jerry,
Thank you for letting us know about this issue.
I wanted to inform you that we are working closely with Microsoft on resolving this issue.
As soon as I will have new information...
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Forum: Windows Software
10-08-2020, 11:07 AM
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Replies: 5
Views: 1,482
Hello hfam,
Thank you for reporting this...
Hello hfam,
Thank you for reporting this issue to us here on the forum.
Firstly, I would like to invite you to send the issue description and log files on our email address:...
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Forum: Mac Software
10-07-2020, 12:44 PM
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Replies: 1
Views: 542
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Forum: Windows Software
09-28-2020, 10:41 AM
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Replies: 1
Views: 904
Hello,
Thank you for contacting us here on...
Hello,
Thank you for contacting us here on the forum.
May you please follow the third link in my signature and gather log files for me? I would need them to provide a proper analysis on your...
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Forum: Mac Software
09-28-2020, 10:14 AM
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Replies: 2
Views: 822
Hello,
Thank you for contacting us on the...
Hello,
Thank you for contacting us on the forum.
May you please record a short video depicting the mouse lag? I would like to see it for further analysis.
Please also follow this guide to...
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Forum: Mac Software
09-08-2020, 11:20 AM
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Replies: 1
Views: 587
Hello,
Thank you for contacting us here on...
Hello,
Thank you for contacting us here on the forum.
I assume that you would like to change the resolution of one of your external monitors.
If so, did you try the following?
Navigate...
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Forum: Mac Software
09-02-2020, 09:09 AM
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Replies: 2
Views: 807
Hello,
Thank you for posting on the forum. ...
Hello,
Thank you for posting on the forum.
May you please verify the below and let me know about the outcome?
Please run this script in the terminal as a command. It will reset display...
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Forum: Windows Software
08-27-2020, 12:48 PM
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Replies: 72
Views: 37,441
Hello,
We currently have one person engaged...
Hello,
We currently have one person engaged with us to understand their issue we don't have in-house reproduction of. The error you are seeing is by design of Windows to report errors via...
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Forum: Windows Software
08-20-2020, 08:31 AM
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Replies: 72
Views: 37,441
Hello Matthew,
Thank you for informing us...
Hello Matthew,
Thank you for informing us about it.
May you please gather the log files by following the third link in my signature? We would like to analyze them as we are lacking enough...
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Forum: Windows Software
08-17-2020, 01:43 PM
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Replies: 72
Views: 37,441
Hello tannum99,
May you please provide me...
Hello tannum99,
May you please provide me with more details on this issue that you are experiencing on the Targus dock?
As I believe it has been working without issues for some 3 months? Did...
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Forum: Windows Software
08-13-2020, 08:57 PM
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Replies: 3
Views: 981
Hello,
Thank you for your patience.
...
Hello,
Thank you for your patience.
Could you please post the log files here or send them to aformentioned email address?
Also, did you have the same issue on any other of our previous...
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Forum: Windows Software
08-10-2020, 11:29 AM
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Replies: 3
Views: 981
Hello,
Thank you for contacting us here on...
Hello,
Thank you for contacting us here on the forum.
May you please elaborate on your issue and tell me what application are you using in order to set up the Gamma ramp?
Please also follow...
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Forum: Windows Software
07-24-2020, 12:33 PM
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Replies: 72
Views: 37,441
Dear users,
Thank you for reaching out to us...
Dear users,
Thank you for reaching out to us here on this thread.
We have analyzed the logs that were here but unfortunately we were unable to reproduce the issue so we need your help in...
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