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Forum: Mac Software 01-22-2021, 09:52 AM
Replies: 2
Views: 81
Posted By JakubDabrowski
Hello, Thank you for reaching out to us here...

Hello,

Thank you for reaching out to us here on the forum.

Could you please gather your log files with the following guide...
Forum: Windows Software 12-09-2020, 01:02 PM
Replies: 1
Views: 571
Posted By JakubDabrowski
Hello borjita, Thank you for reaching out to...

Hello borjita,

Thank you for reaching out to us here on the forum.

Based on your log files I see a potential issue in the USB connection as after the connection is set the docking stations gets...
Forum: Mac Software 12-09-2020, 11:11 AM
Replies: 5
Views: 547
Posted By JakubDabrowski
Dear users, Thank you for your patience. ...

Dear users,

Thank you for your patience.

Yes, you are right about this limitation. More you can read in one of our articles:...
Forum: Mac Software 11-27-2020, 08:22 AM
Replies: 2
Views: 402
Posted By JakubDabrowski
Hello, Thank you for reaching out to us here...

Hello,

Thank you for reaching out to us here on the forum.

Based on your description I believe that the behaviour that you are experiencing is due to working with lid closed (clamshell mode).
...
Forum: Mac Software 11-25-2020, 01:18 PM
Replies: 1
Views: 351
Posted By JakubDabrowski
Hello Bill, Thank you for contacting us here...

Hello Bill,

Thank you for contacting us here on the forum.

Currently I may only say that we are looking into it closely to be able to provide support for 5k monitors in the future on MacOS.
...
Forum: Mac Software 11-25-2020, 01:18 PM
Replies: 7
Views: 1,059
Posted By JakubDabrowski
Hello, Thank you for your patience. ...

Hello,

Thank you for your patience.

Based on the log files it seems as the EDID file in the monitor does not advertise this resolution so our driver cannot add it as a supported one.

We are...
Forum: Mac Software 11-23-2020, 01:18 PM
Replies: 4
Views: 669
Posted By JakubDabrowski
Dear users, Thank you for your feedback. ...

Dear users,

Thank you for your feedback.

May you please follow this guide (https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink)and gather...
Forum: Mac Software 11-19-2020, 12:02 PM
Replies: 4
Views: 669
Posted By JakubDabrowski
Hello, Thank you for reaching out to us here...

Hello,

Thank you for reaching out to us here on the forum.

Based on your issue description I would recommend updating your Firmware version in your D6000.

To do it you will need to download...
Forum: Mac Software 11-10-2020, 12:09 PM
Replies: 7
Views: 1,059
Posted By JakubDabrowski
Hello soma115, Thank you for reaching out to...

Hello soma115,

Thank you for reaching out to us on the forum!

May you please follow this link...
Forum: Windows Software 11-04-2020, 01:07 PM
Replies: 72
Views: 37,441
Posted By JakubDabrowski
Hello taplattner, Thank you for contacting...

Hello taplattner,

Thank you for contacting us here on the forum.

May you please gather log files by following the third link in my signature?

Please send the logs with your issue description...
Forum: Windows Software 11-03-2020, 12:59 PM
Replies: 3
Views: 1,763
Posted By JakubDabrowski
Hello, Thank you for contacting us here on...

Hello,

Thank you for contacting us here on the forum.

I have already answered your issue on our ticketing system so you should be able to see it on your email address.

For better...
Forum: Windows Software 10-12-2020, 10:03 AM
Replies: 72
Views: 37,441
Posted By JakubDabrowski
Hello scugulu, Thank you for your detailed...

Hello scugulu,

Thank you for your detailed description of your issue.

We have started to analyze the issue already but I would like to ask you for a few things.

Firstly, would it be possible...
Forum: Windows Software 10-08-2020, 11:09 AM
Replies: 1
Views: 1,039
Posted By JakubDabrowski
Hello Jerry, Thank you for letting us know...

Hello Jerry,

Thank you for letting us know about this issue.

I wanted to inform you that we are working closely with Microsoft on resolving this issue.

As soon as I will have new information...
Forum: Windows Software 10-08-2020, 11:07 AM
Replies: 5
Views: 1,482
Posted By JakubDabrowski
Hello hfam, Thank you for reporting this...

Hello hfam,

Thank you for reporting this issue to us here on the forum.

Firstly, I would like to invite you to send the issue description and log files on our email address:...
Forum: Mac Software 10-07-2020, 12:44 PM
Replies: 1
Views: 542
Posted By JakubDabrowski
Hello, Thank you for contacting us here on...

Hello,

Thank you for contacting us here on the forum.

In order to properly analyze the issue we will need the log files from your MacOS.

May you please follow this guide ...
Forum: Windows Software 09-28-2020, 10:41 AM
Replies: 1
Views: 904
Posted By JakubDabrowski
Hello, Thank you for contacting us here on...

Hello,

Thank you for contacting us here on the forum.

May you please follow the third link in my signature and gather log files for me? I would need them to provide a proper analysis on your...
Forum: Mac Software 09-28-2020, 10:14 AM
Replies: 2
Views: 822
Posted By JakubDabrowski
Hello, Thank you for contacting us on the...

Hello,

Thank you for contacting us on the forum.

May you please record a short video depicting the mouse lag? I would like to see it for further analysis.

Please also follow this guide to...
Forum: Mac Software 09-08-2020, 11:20 AM
Replies: 1
Views: 587
Posted By JakubDabrowski
Hello, Thank you for contacting us here on...

Hello,

Thank you for contacting us here on the forum.

I assume that you would like to change the resolution of one of your external monitors.

If so, did you try the following?


Navigate...
Forum: Mac Software 09-02-2020, 09:09 AM
Replies: 2
Views: 807
Posted By JakubDabrowski
Hello, Thank you for posting on the forum. ...

Hello,

Thank you for posting on the forum.

May you please verify the below and let me know about the outcome?

Please run this script in the terminal as a command. It will reset display...
Forum: Windows Software 08-27-2020, 12:48 PM
Replies: 72
Views: 37,441
Posted By JakubDabrowski
Hello, We currently have one person engaged...

Hello,

We currently have one person engaged with us to understand their issue we don't have in-house reproduction of. The error you are seeing is by design of Windows to report errors via...
Forum: Windows Software 08-20-2020, 08:31 AM
Replies: 72
Views: 37,441
Posted By JakubDabrowski
Hello Matthew, Thank you for informing us...

Hello Matthew,

Thank you for informing us about it.

May you please gather the log files by following the third link in my signature? We would like to analyze them as we are lacking enough...
Forum: Windows Software 08-17-2020, 01:43 PM
Replies: 72
Views: 37,441
Posted By JakubDabrowski
Hello tannum99, May you please provide me...

Hello tannum99,

May you please provide me with more details on this issue that you are experiencing on the Targus dock?

As I believe it has been working without issues for some 3 months? Did...
Forum: Windows Software 08-13-2020, 08:57 PM
Replies: 3
Views: 981
Posted By JakubDabrowski
Hello, Thank you for your patience. ...

Hello,

Thank you for your patience.

Could you please post the log files here or send them to aformentioned email address?

Also, did you have the same issue on any other of our previous...
Forum: Windows Software 08-10-2020, 11:29 AM
Replies: 3
Views: 981
Posted By JakubDabrowski
Hello, Thank you for contacting us here on...

Hello,

Thank you for contacting us here on the forum.

May you please elaborate on your issue and tell me what application are you using in order to set up the Gamma ramp?

Please also follow...
Forum: Windows Software 07-24-2020, 12:33 PM
Replies: 72
Views: 37,441
Posted By JakubDabrowski
Dear users, Thank you for reaching out to us...

Dear users,

Thank you for reaching out to us here on this thread.

We have analyzed the logs that were here but unfortunately we were unable to reproduce the issue so we need your help in...
Showing results 1 to 25 of 136

 
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