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Search: Posts Made By: rboerner
Forum: Mac Software 12-06-2022, 12:16 PM
Replies: 1
Views: 74
Posted By rboerner
Based on your description, I would suggest...

Based on your description, I would suggest reporting the issue directly to DisplayLink as per their KB article -->...
Forum: Mac Software 12-06-2022, 12:14 PM
Replies: 1
Views: 217
Posted By rboerner
According to the information provided by HP for...

According to the information provided by HP for that product --> https://support.hp.com/us-en/product/hp-usb-c-g5-essential-dock/2101469887/model/2101469888?sku=72C71AA the product does NOT use...
Forum: Mac Software 12-06-2022, 12:08 PM
Replies: 2
Views: 72
Posted By rboerner
Note from moderator - I moved this topic into the...

Note from moderator - I moved this topic into the 'Mac Software section of the forum.

DisplayLink has a section within their knowledge base devoted to Corporate Deployment information -->...
Forum: Mac Software 12-05-2022, 12:09 PM
Replies: 2
Views: 273
Posted By rboerner
Based on your description, if you have not...

Based on your description, if you have not already done so, I would suggest replacing the DisplayPort cable with a new one in order to rule out the cable as the cause.

If that does not help, I...
Forum: Mac Software 12-02-2022, 12:05 PM
Replies: 1
Views: 104
Posted By rboerner
My impression based on your description is that...

My impression based on your description is that at present you have only one single Dell U2422H display connected to the UD-ULTC4K dock. Please correct me if I am mistaken.

Presuming for the...
Forum: Mac Software 11-29-2022, 12:05 PM
Replies: 5
Views: 479
Posted By rboerner
Previously you said: "I can find an adapter...

Previously you said:

"I can find an adapter with a vga/DVI on one end, and a USB A on the other."

That is the device I would like more information about.
Forum: Mac Software 11-28-2022, 12:26 PM
Replies: 5
Views: 479
Posted By rboerner
Can you please provide a direct web link to the...

Can you please provide a direct web link to the USB video adapter you are considering purchasing?

That will allow me to review its specifications.
Forum: Windows Software 11-28-2022, 12:22 PM
Replies: 2
Views: 143
Posted By rboerner
According to the description provided by Dell -->...

According to the description provided by Dell --> https://www.dell.com/en-us/shop/dell-docking-station-usb-30-d3100/apd/452-bbpg/pc-accessories the D3100 does not have the ability to charge the host...
Forum: Mac Software 11-25-2022, 12:24 PM
Replies: 5
Views: 479
Posted By rboerner
I do not believe you will be able to find a dock...

I do not believe you will be able to find a dock based on DisplayLink technology that will allow you to connect both of those displays to your Mac.

To expand further, DisplayLink has a list of...
Forum: Mac Software 11-22-2022, 12:04 PM
Replies: 1
Views: 393
Posted By rboerner
The external devices you are using do not have...

The external devices you are using do not have DisplayLink technology within them, so DisplayLink (the company) or DisplayLink Manager (the software) will not be able to assist you or change the...
Forum: Windows Software 11-16-2022, 12:16 PM
Replies: 4
Views: 408
Posted By rboerner
If you have not already done so, I would suggest...

If you have not already done so, I would suggest turning the PCIe Link State Power Management and USB 3 Link Power Management advanced power settings to 'Off' for both AC and DC power in order to...
Forum: Mac Software 11-08-2022, 12:17 PM
Replies: 3
Views: 584
Posted By rboerner
The WD19TBS appears to be virtually identical to...

The WD19TBS appears to be virtually identical to the WD19TB, so I believe the information I provided previously still applies.

I don't have any specific recommendations for DisplayLink-based...
Forum: Mac Software 11-08-2022, 12:14 PM
Replies: 4
Views: 783
Posted By rboerner
Given your description, I would suggest using the...

Given your description, I would suggest using the steps here --> https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink in order to send a detailed...
Forum: Mac Software 11-04-2022, 11:15 AM
Replies: 3
Views: 584
Posted By rboerner
The Dell part number you provided suggests you...

The Dell part number you provided suggests you are using a Dell Thunderbolt Dock - WD19TB --> https://www.dell.com/support/home/en-us/product-support/product/dell-wd19tb-dock/overview

Presuming...
Forum: Windows Software 11-04-2022, 11:09 AM
Replies: 1
Views: 194
Posted By rboerner
DisplayLink has several knowledge base articles...

DisplayLink has several knowledge base articles related to corporate deployment of the DisplayLink driver here --> https://support.displaylink.com/knowledgebase/topics/92322-corporate-deployment
...
Forum: Mac Software 11-02-2022, 11:05 AM
Replies: 1
Views: 328
Posted By rboerner
The monitors you are using do NOT have...

The monitors you are using do NOT have DisplayLink technology inside of them, so DisplayLink will not be able to assist you.

The U2419H monitor has a DisplayPort MST hub inside of the monitor....
Forum: Mac Software 11-01-2022, 11:10 AM
Replies: 4
Views: 710
Posted By rboerner
According to the information on Asus's product...

According to the information on Asus's product page (which I provided previously) --> https://www.asus.com/us/displays-desktops/monitors/zenscreen/zenscreen-mb16ac/ the 'Automatic screen...
Forum: Mac Software 11-01-2022, 11:08 AM
Replies: 5
Views: 624
Posted By rboerner
As I mentioned previously, others in this forum...

As I mentioned previously, others in this forum have indicated that disabling hardware acceleration in either Firefox or Chrome can sometimes produce a different result.
Forum: Mac Software 10-31-2022, 11:19 AM
Replies: 4
Views: 710
Posted By rboerner
The Asus display you are using -->...

The Asus display you are using --> https://www.asus.com/us/displays-desktops/monitors/zenscreen/zenscreen-mb16ac/ is a 'hybrid' display.

When the display is connected to a host computer that...
Forum: Mac Software 10-31-2022, 11:13 AM
Replies: 5
Views: 624
Posted By rboerner
The DisplayLink Manager Application needs to be...

The DisplayLink Manager Application needs to be granted 'Screen Recording' permission in order to generate the image shown on the displays connected to the Targus dock.

Even though no...
Forum: Windows Software 10-31-2022, 11:02 AM
Replies: 3
Views: 281
Posted By rboerner
The driver version you provided is not a...

The driver version you provided is not a DisplayLink driver version for Windows. This suggests that the products you purchased do NOT have DisplayLink technology inside.

If that is in fact the...
Forum: Mac Software 10-19-2022, 12:09 PM
Replies: 3
Views: 1,367
Posted By rboerner
If you are experiencing unexpected behavior while...

If you are experiencing unexpected behavior while using a DisplayLink-based product and the manufacturer of the product is unable to assist, you can report the behavior to DisplayLink directly by...
Forum: Mac Software 10-13-2022, 12:19 PM
Replies: 4
Views: 840
Posted By rboerner
If you have encountered unexpected macOS...

If you have encountered unexpected macOS behavior, then the best way to report the issue directly to DisplayLink is by following the process documented here -->...
Forum: Windows Software 10-13-2022, 12:16 PM
Replies: 2
Views: 348
Posted By rboerner
Based on your description, it sounds like Windows...

Based on your description, it sounds like Windows 11 is marking the displays as 'Disconnected' within the Windows Display Settings application.

Right-click on an empty space on your Windows...
Forum: Mac Software 10-10-2022, 12:10 PM
Replies: 1
Views: 348
Posted By rboerner
The 'Duex Plus' monitor you are using does not...

The 'Duex Plus' monitor you are using does not appear to have DisplayLink USB video technology inside of it. As a result, DisplayLink will not be able to help you.

Based on the information...
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