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Forum: Embedded Applications 06-12-2015, 09:51 PM
Replies: 3
Views: 12,474
Posted By Dan
We are no longer developing for XP. You can still...

We are no longer developing for XP. You can still download applicable drivers. For details please see...
Forum: Linux and Open Source 04-19-2015, 11:15 PM
Replies: 2
Views: 6,049
Posted By Dan
Output from dmesg would be helpful.

Output from dmesg would be helpful.
Forum: Windows Software 04-19-2015, 11:09 PM
Replies: 8
Views: 12,267
Posted By Dan
Can you describe 'much latency'? We are...

Can you describe 'much latency'?

We are capable of 30Hz update, which isn't the best, but good for most purposes. If you are seeing much worse than this, try to make sure you have a USB 3.0...
Forum: Windows Software 04-19-2015, 11:04 PM
Replies: 1
Views: 3,180
Posted By Dan
I'm afraid nothing in your logs show any...

I'm afraid nothing in your logs show any indication of our device being attached. If there are no 'USB Display Adapters' in device manager then you probably have a hardware fault.
Forum: Windows Software 04-19-2015, 10:54 PM
Replies: 7
Views: 5,799
Posted By Dan
Can you confirm if DHCP has occurred? Is the IP...

Can you confirm if DHCP has occurred? Is the IP address on the interface 169.254.xxx.xxx (i.e. autoip - do DHCP), or something else. If the former then clearly you won't be able to connect to your...
Forum: Windows Software 03-18-2015, 08:48 PM
Replies: 1
Views: 5,237
Posted By Dan
Our products work with compliant cables. The...

Our products work with compliant cables.

The DisplayLink chip is behind a hub chip, and that is responsible for any behaviour you are seeing. The Dynadock uses good components, so it sounds like...
Forum: Windows Software 03-18-2015, 08:34 PM
Replies: 1
Views: 3,568
Posted By Dan
Please refer to...

Please refer to http://www.displaylink.com/support/ticket.php?id=269 to submit an error report.

That's old SW! Are you able to upgrade?
Forum: Windows Software 03-18-2015, 08:27 PM
Replies: 3
Views: 5,206
Posted By Dan
I think you have a HW problem. The SW logs...

I think you have a HW problem. The SW logs actually don't show any detection of our hardware, but one of the systems descriptions shows that it had seen our device. If you ever got any life out of...
Forum: Windows Software 03-18-2015, 08:06 PM
Replies: 1
Views: 3,129
Posted By Dan
I can't recall how you get to the settings for...

I can't recall how you get to the settings for Vista. There should be a dialogue box somewhere for controlling playback devices, and hopefully has a 'test' option. It's possible that you just don't...
Forum: Windows Software 03-18-2015, 07:59 PM
Replies: 7
Views: 6,136
Posted By Dan
Have you tried 'show hidden devices' in device...

Have you tried 'show hidden devices' in device manager and search for the device? You may be able to uninstall it there.

You should be able to find it if you search the registry, but I would...
Forum: Linux and Open Source 02-16-2015, 10:33 PM
Replies: 201
Views: 293,032
Posted By Dan
Hey - we demoed Android and ChromeOS support at...

Hey - we demoed Android and ChromeOS support at international forums. We run linux hugely internally, like all our chip development runs on linux. But since it's timewarped locked CentOS for them to...
Forum: Linux and Open Source 02-16-2015, 10:23 PM
Replies: 4
Views: 8,696
Posted By Dan
Please add your requirement for Linux support in...

Please add your requirement for Linux support in your feedback to the reseller and will be considered proportionately.

Personally I think it would be great!
Forum: Linux and Open Source 02-16-2015, 09:56 PM
Replies: 9
Views: 19,029
Posted By Dan
We also implement open standards audio and...

We also implement open standards audio and ethernet on our chips, and iPXE now even talks to us to boot from.. I will readily admit that this isn't a whole lot of use if you can't get any pixels to...
Forum: Windows Software 02-07-2014, 08:50 PM
Replies: 9
Views: 9,616
Posted By Dan
You can change the default playback device, e.g....

You can change the default playback device, e.g. from instructions here: http://www.7tutorials.com/how-change-default-playback-recording-audio-device

That should persist across re-attachments of...
Forum: Windows Software 02-07-2014, 08:25 PM
Replies: 11
Views: 14,058
Posted By Dan
Sorry you are having trouble and thanks for your...

Sorry you are having trouble and thanks for your patience.

Can you supply logs of the failing situation using the tool we provide in http://www.displaylink.com/support/ticket.php?id=269 it will...
Forum: Windows Software 01-31-2014, 08:58 PM
Replies: 2
Views: 4,202
Posted By Dan
Sounds like radio interference. Wireless mice use...

Sounds like radio interference. Wireless mice use a radio frequency that is very sensitive to the radiation from USB 3.0.

If you want the gory details see here:
...
Forum: Windows Software 01-31-2014, 08:45 PM
Replies: 4
Views: 4,548
Posted By Dan
Just to elaborate, Windows 8.1 introduced per...

Just to elaborate, Windows 8.1 introduced per screen scaling based on the reported DPI of the screen through its EDID.

You can disable this from "Control Panel\Appearance and...
Forum: Windows Software 01-31-2014, 08:22 PM
Replies: 24
Views: 27,406
Posted By Dan
Have you tried disabling selective suspend? ...

Have you tried disabling selective suspend?

Can you follow the instructions here:
...
Forum: Windows Software 01-15-2014, 07:33 PM
Replies: 7
Views: 16,235
Posted By Dan
Have you tried connecting with a USB 2.0 cable? ...

Have you tried connecting with a USB 2.0 cable?

It sounds a lot like a HW failure I'm afraid, and you should ask your supplier for a replacement.
Forum: Windows Software 11-28-2013, 10:40 PM
Replies: 21
Views: 23,082
Posted By Dan
Thanks dawser! We'll look into it.

Thanks dawser! We'll look into it.
Forum: General Discussion 11-28-2013, 10:37 PM
Replies: 5
Views: 7,881
Posted By Dan
We showed this at IDF:...

We showed this at IDF: http://blog.laptopmag.com/displaylink-4k-over-usb-docks

However since this involves kernel modifications there is nothing we can do on our own - the OEMs need to pick up the...
Forum: General Discussion 11-28-2013, 10:30 PM
Replies: 1
Views: 3,672
Posted By Dan
I think you've overrun the subject length there.....

I think you've overrun the subject length there.. can you post the whole line?

If it's 'appears to have been modified' make sure it's not been infected by a virus. Sounds like it's failing the...
Forum: General Discussion 11-28-2013, 10:28 PM
Replies: 1
Views: 3,680
Posted By Dan
Our products are used by many commercial...

Our products are used by many commercial institutions. Are you sure it's not just referring to resale? Can you quote the paragraph and the document name?

thanks.
Forum: General Discussion 11-28-2013, 10:26 PM
Replies: 2
Views: 4,221
Posted By Dan
Have you tried a USB 2.0 cable? It sounds a bit...

Have you tried a USB 2.0 cable? It sounds a bit like you have something dodgy going on in USB 3.0 - which should be faster but is more sensitive to bad connections. This would indicate a HW problem...
Forum: Windows Software 08-16-2013, 11:27 PM
Replies: 2
Views: 4,383
Posted By Dan
Have you run through the Windows setup to get it...

Have you run through the Windows setup to get it straight? Search for tablet in control panel and then do the setup for the touch panel stuff - maybe it got confused and thinks the non-touch screen...
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