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Forum: Mac Software Yesterday, 10:57 AM
Replies: 1
Views: 173
Posted By rboerner
As a first step, I would suggest using the...

As a first step, I would suggest using the End-User Cleaner tool for macOS --> https://support.displaylink.com/knowledgebase/articles/2012213-end-user-cleaner-tool-for-macos and then perform a fresh...
Forum: Mac Software 05-07-2024, 11:45 AM
Replies: 5
Views: 3,295
Posted By rboerner
For the record, I am not a DisplayLink employee...

For the record, I am not a DisplayLink employee or a Synaptics employee. I am volunteer moderator.

As I understand it, there are two different things happening in this thread.

1. 'Something'...
Forum: What to buy? 04-25-2024, 10:52 AM
Replies: 2
Views: 1,315
Posted By rboerner
NOTE FROM A MODERATOR - Please do not post the...

NOTE FROM A MODERATOR - Please do not post the same question in two different sections of the forum.

Your specific model of Mac mini is limited to a maximum of two external displays. Apple calls...
Forum: General Discussion 04-25-2024, 10:50 AM
Replies: 1
Views: 1,130
Posted By rboerner
Your specific model of Mac mini is limited to a...

Your specific model of Mac mini is limited to a maximum of two external displays. Apple calls this out under the 'Video Support' section within the technical specifications for your computer -->...
Forum: Windows Software 04-19-2024, 10:54 AM
Replies: 1
Views: 1,026
Posted By rboerner
If you can provide the brand and specific model...

If you can provide the brand and specific model number of the 'USB 3to HDMI display adaptor' you are using as well as the brand and specific model number of the monitor you are using, I may be able...
Forum: Windows Software 04-18-2024, 12:38 PM
Replies: 1
Views: 1,024
Posted By rboerner
Given your description of the behavior, if you...

Given your description of the behavior, if you have not already done so I would suggest making sure that you have the latest version of the Windows DisplayLink driver installed on your computer -->...
Forum: Mac Software 04-18-2024, 11:06 AM
Replies: 1
Views: 941
Posted By rboerner
According to the information provided by Lenovo...

According to the information provided by Lenovo here -->...
Forum: Windows Software 04-11-2024, 11:00 AM
Replies: 3
Views: 1,197
Posted By rboerner
If the original manufacturer of your docking...

If the original manufacturer of your docking station (Wavlink) has been unable to provide support for their product, you have the option of reporting the issue directly to DisplayLink by following...
Forum: Mac Software 04-10-2024, 10:53 AM
Replies: 1
Views: 853
Posted By rboerner
If you have not already done so, I would suggest...

If you have not already done so, I would suggest contacting Plugable (the makers of the UD-3900) directly for assistance --> https://plugable.com/pages/support
Forum: Mac Software 04-03-2024, 11:04 AM
Replies: 1
Views: 704
Posted By rboerner
If you have not done so already, I would suggest...

If you have not done so already, I would suggest reporting the issue to DisplayLink directly by following the process outlined here -->...
Forum: Mac Software 04-03-2024, 11:02 AM
Replies: 33
Views: 10,378
Posted By rboerner
For anyone having posted within this thread, if...

For anyone having posted within this thread, if the original manufacturer (for example Dell, HP or Targus) of your DisplayLink-based docking station has not been able to assist you, then I would...
Forum: Windows Software 04-02-2024, 11:05 AM
Replies: 2
Views: 1,079
Posted By rboerner
Given your description, I would suggest reporting...

Given your description, I would suggest reporting the issue to DisplayLink directly by following the process outlined here -->...
Forum: Mac Software 03-29-2024, 10:00 AM
Replies: 5
Views: 3,295
Posted By rboerner
The information message you highlighted in your...

The information message you highlighted in your screenshot is 'static'. It is there merely as information, it does not dynamically appear based on other events.

In other words, USB device approval...
Forum: Mac Software 03-29-2024, 09:57 AM
Replies: 1
Views: 2,376
Posted By rboerner
The notification you describe cannot be disabled....

The notification you describe cannot be disabled.

DisplayLink has more information on this topic here -->...
Forum: Windows Software 03-25-2024, 09:55 AM
Replies: 3
Views: 1,401
Posted By rboerner
Thank you for posting the update, and I am glad...

Thank you for posting the update, and I am glad to hear the information I provided was helpful :-)
Forum: Mac Software 03-21-2024, 09:59 AM
Replies: 4
Views: 1,336
Posted By rboerner
If Dell has not been able to assist you with...

If Dell has not been able to assist you with their product, then I would suggest reporting the issue to DisplayLink directly by following the process outlined here -->...
Forum: Windows Software 03-21-2024, 09:57 AM
Replies: 1
Views: 1,261
Posted By rboerner
If you have not already done so, I would suggest...

If you have not already done so, I would suggest reporting the issue to DisplayLink directly by following the process outlined here -->...
Forum: Mac Software 03-20-2024, 10:02 AM
Replies: 4
Views: 1,336
Posted By rboerner
The version of macOS you are running (13.1) is...

The version of macOS you are running (13.1) is very out of date. The latest as of today is 13.6.5.

As a first step, I would suggest updating macOS to 13.6.5 in order to rule out the OS version as...
Forum: What to buy? 03-20-2024, 09:58 AM
Replies: 1
Views: 3,007
Posted By rboerner
The 'daisy chained monitor setup' you describe...

The 'daisy chained monitor setup' you describe relies on a technology within the displays known as DisplayPort (DP) Multi-Stream Transport (MST) in order to function.

Please note that...
Forum: Windows Software 03-19-2024, 09:57 AM
Replies: 3
Views: 1,401
Posted By rboerner
** Note from the moderator - I moved this...

** Note from the moderator - I moved this question into the Windows section of the forum **

According to page 7 of the manual for your laptop -->...
Forum: Mac Software 03-18-2024, 09:58 AM
Replies: 1
Views: 1,002
Posted By rboerner
Legacy releases for macOS are available here (you...

Legacy releases for macOS are available here (you have to click on the 'plus' to expand the 'Legacy Releases' section) --> https://www.synaptics.com/products/displaylink-graphics/downloads/macos
Forum: Mac Software 03-14-2024, 10:02 AM
Replies: 6
Views: 3,075
Posted By rboerner
For reference, DisplayLink does not produce or...

For reference, DisplayLink does not produce or sell finished products, they only develop the technology which is integrated by other companies into their own products.

If the manufacturer of your...
Forum: Mac Software 03-08-2024, 11:02 AM
Replies: 1
Views: 795
Posted By rboerner
If you have not already done so, I would suggest...

If you have not already done so, I would suggest reporting the issue to DisplayLink directly by following the process outlined here -->...
Forum: Mac Software 03-06-2024, 11:06 AM
Replies: 4
Views: 863
Posted By rboerner
Prior to the current implementation of the...

Prior to the current implementation of the DisplayLink Manager Application, the DisplayLink driver used a kernel extension in order to provide its functionality. This approach was deprecated by...
Forum: Mac Software 03-06-2024, 11:02 AM
Replies: 1
Views: 716
Posted By rboerner
If you only installed the DisplayLink Manager...

If you only installed the DisplayLink Manager Application and did NOT install the optional login screen extension, then there will not be an uninstaller application present on your Mac.

If you...
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