DisplayLink Forum - View Single Post - Win7 64bit display does not come on after unlock

Wim · 12-02-2011, 12:49 PM

Hi

Thanks for the logs. This shows that we have trouble talking to our device after a sleep/resume. Although we can see it on the USB bus, it doesn't respond when we send data to it.

From the logs I can see you have a USB 3.0 Renesas/NEC Host controller installed, with old drivers. Updating the drivers for this Host controller may solve the issue. We have an FAQ with links to the latest for USB 3.0 Host controller drivers here:

http://kb.displaylink.com/315

Hopefully that will solve the issue.

Wim

12-02-2011, 12:49 PM	#7
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	Hi Thanks for the logs. This shows that we have trouble talking to our device after a sleep/resume. Although we can see it on the USB bus, it doesn't respond when we send data to it. From the logs I can see you have a USB 3.0 Renesas/NEC Host controller installed, with old drivers. Updating the drivers for this Host controller may solve the issue. We have an FAQ with links to the latest for USB 3.0 Host controller drivers here: http://kb.displaylink.com/315 Hopefully that will solve the issue. Wim