OMG get onto this. Mine was ok and so was my boyfriends, then there was a Windows Update or something because both of ours (who live in different cities) stopped working on the same day.
I emailed the company TWICE and ended up getting ignored both times.
Mine and my boyfriends relationship has ended due to this, its a long story but all the arguments kept coming back to this.
PLEASE IN THE NAME OF ASLAN SOMEONE HELP ME!!!