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leed · 05-23-2013, 12:45 PM

Hi JamesH,

I followed your URL, found the Tools, and updated my USB3.0 Host Controller driver. I thought that that might resolve it. After this I enabled debugging. Then, I plugged the Display link usb back in and it still crashed. I have three completely black screens, and can only start the machine in safe mode. I will need to restore from a system recovery point again in a minute.

I have some logs created by the support tool, but this was prior to the latest crash. Are there other logs that I can grab having turned the debug on under Advanced Mode?

Are these files safe to upload here?

05-23-2013, 12:45 PM	#4
leed Junior Member Join Date: May 2013 Posts: 7	Hi JamesH, I followed your URL, found the Tools, and updated my USB3.0 Host Controller driver. I thought that that might resolve it. After this I enabled debugging. Then, I plugged the Display link usb back in and it still crashed. I have three completely black screens, and can only start the machine in safe mode. I will need to restore from a system recovery point again in a minute. I have some logs created by the support tool, but this was prior to the latest crash. Are there other logs that I can grab having turned the debug on under Advanced Mode? Are these files safe to upload here?