DisplayLink Forum - View Single Post - Windows8 Dell USB 3.0 Dock freezes mouse, monitor, ethernet

Ruud · 07-01-2013, 12:21 PM

Hi James,

Dell support (or actually their supervisor) read this thread about the issues i'm having, and concluded that simply returning the dock won't help.
Instead they propose the real problem lies with the fact that I first attached the dock and later installed its drivers. According to Dell that could lead to driver instabilities.
As an work-around Dell now suggest that I remove the dock, then uninstall all drivers/software related to the dock, (probably do a reboot here), install all dockingstation drivers and finally attach the dockingstation.

I'm willing to try this out (although skeptical of this working), but how?

2 questions:

1) Do you have a complete driver removal tool or something (or some other method so I can be sure not to miss something
2) Do the dockingstation drivers install themselves correctly without an attached dockingstation?

07-01-2013, 12:21 PM	#3
Ruud Member Join Date: May 2013 Posts: 67	Uninstalling complete drivers, remove dock, installing drivers, attach dock? Hi James, Dell support (or actually their supervisor) read this thread about the issues i'm having, and concluded that simply returning the dock won't help. Instead they propose the real problem lies with the fact that I first attached the dock and later installed its drivers. According to Dell that could lead to driver instabilities. As an work-around Dell now suggest that I remove the dock, then uninstall all drivers/software related to the dock, (probably do a reboot here), install all dockingstation drivers and finally attach the dockingstation. I'm willing to try this out (although skeptical of this working), but how? 2 questions: 1) Do you have a complete driver removal tool or something (or some other method so I can be sure not to miss something 2) Do the dockingstation drivers install themselves correctly without an attached dockingstation?