I know this may sound silly but if you are still having problems try a USB 2.0 cable. I know what you are thinking and trust me I thought the same thing. We have rolled out 20+ of these in our office and we have had a TON of problems with them. USB 2.0 literally has zero performance loss and magically every issue we have had has gone away. I also know this is an old post but couldn't help and post this as it was such an uncanny fix.
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