DisplayLink Forum - View Single Post - Windows8 Dell USB 3.0 Dock freezes mouse, monitor, ethernet

dfollis · 07-23-2013, 02:45 AM

I'm having similar issues. Brand new XPS13 with Windows 7x64. I have updated BIOS to A09 and downloaded latest Intel video drivers. I installed the software BEFORE connecting the dock.

User has a HDMI and DVI display. When the HDMI port on the dock is used, the two external screens and all other dock ports (ethernet and USB) will freeze after a few minutes of use. Pulling power to the dock will cause it to reset and then work for another few minutes before hanging again.

If I do not use the HDMI port the problem does not occur as rapidly, but still hangs two or three times over an 8 hour period for no apparent reason.

We have 5 other XPS13s running same config, but using the older Targus branded DisplayLink docks and XPS13 hardware version with no issue (although they are not using the HDMI). This appears only to be related to the new Dell branded D3000 model. Someone needs to QC their drivers I think.

07-23-2013, 02:45 AM	#9
dfollis Junior Member Join Date: Jul 2013 Location: Seattle Posts: 3	D3000 dock issues I'm having similar issues. Brand new XPS13 with Windows 7x64. I have updated BIOS to A09 and downloaded latest Intel video drivers. I installed the software BEFORE connecting the dock. User has a HDMI and DVI display. When the HDMI port on the dock is used, the two external screens and all other dock ports (ethernet and USB) will freeze after a few minutes of use. Pulling power to the dock will cause it to reset and then work for another few minutes before hanging again. If I do not use the HDMI port the problem does not occur as rapidly, but still hangs two or three times over an 8 hour period for no apparent reason. We have 5 other XPS13s running same config, but using the older Targus branded DisplayLink docks and XPS13 hardware version with no issue (although they are not using the HDMI). This appears only to be related to the new Dell branded D3000 model. Someone needs to QC their drivers I think.