Hey!
I have recently bought the i-tec USB 3.0 Display Adapter due to very positive feedback on Amazon. Unfortunately I have experienced some problems and according to the manual, the DisplayLink Team might help me.
I have already tried the trouble shooting guide you offer on the forum, so far without finding a solution to my problem:
I am using an ASUS All-in-One-PC (Win8):
http://www.asus.com/de/AllinOne_PCs/ET2701INTI/
As far as my problem is concerned, the connection seems to work fine. I am using the "extend mode" on my second screen. Videos etc. play without any problems. Unfortunately the mouse (I am using a RAZOR mouse) freezes/becomes stuck from time to time while using the second screen. Still it works perfectly fine on my main screen (= the AIO screen).
Attached you will find the report I have created according to the software tool you offer.
Thanks in advance for your help!