DisplayLink Forum - View Single Post - Windows8 Dell USB 3.0 Dock freezes mouse, monitor, ethernet

longplaypg · 10-04-2013, 01:24 PM

Dell XPS 13 (L322X)
Intel USB 3.0 chipset
Kensington SD3500V
Anker USB 3.0 Dual Video

Left USB 3.0 superspeed powershare has had problems with the displaylink docks with the provided USB 3.0 cables between the laptop and displaylink dock

Right USB 3.0 superspeed has performed much better wit the displaylink docks and the provided USB 3.0 cables between the laptop and displaylink dock

Currently I am testing a theory by using a USB 2.0 A male to B male with dual ferrite cores between the laptop and displaylink dock. I am waiting to see a failure so I can collect logs and see if support sees the same USB errors they were seeing when I was using the USB 3.0 cable.

Update
USB 2.0 cable did do better. Eventually I hit the possible memory leak issue. At least the support items I submitted did no show USB errors according to the displaylink support. Makes me wonder about that USB daughterboard and the cable that connects it to the motherboard. I haven't cracked it open yet to see what kind of cabling they used.

10-04-2013, 01:24 PM	#129
longplaypg Member Join Date: Sep 2013 Posts: 31	Dell XPS 13 (L322X) Intel USB 3.0 chipset Kensington SD3500V Anker USB 3.0 Dual Video Left USB 3.0 superspeed powershare has had problems with the displaylink docks with the provided USB 3.0 cables between the laptop and displaylink dock Right USB 3.0 superspeed has performed much better wit the displaylink docks and the provided USB 3.0 cables between the laptop and displaylink dock Currently I am testing a theory by using a USB 2.0 A male to B male with dual ferrite cores between the laptop and displaylink dock. I am waiting to see a failure so I can collect logs and see if support sees the same USB errors they were seeing when I was using the USB 3.0 cable. Update USB 2.0 cable did do better. Eventually I hit the possible memory leak issue. At least the support items I submitted did no show USB errors according to the displaylink support. Makes me wonder about that USB daughterboard and the cable that connects it to the motherboard. I haven't cracked it open yet to see what kind of cabling they used. Last edited by longplaypg; 10-07-2013 at 07:28 PM.