DisplayLink Forum - View Single Post

jdmueller84 · 08-04-2012, 10:06 PM

My two Lenovo 14" external displays ($200 each) were purchased for my Macbook Air and worked perfectly fine until I installed the new 10.8 and DisplayLink drivers.

So the total now is 2 displays on my Mac Pro, and 2 for my Macbook Air. I put up with the screen rotational issues for a long time and didn't say anything. But we are coming to a whole new level of screwing over your customers. Whatever this cost you to hire someone to fix you need to do it DisplayLink! We (your customers) have spent hundreds of dollars on your products, and others (like me) RELY on this product in order to develop and produce OUR products and services.

This is extremely disrespectful and I feel taken advantage of. As a developer I know you have had PLENTY of time to work out whatever bugs 10.8 would throw at you. There were several different releases of 10.8 as it was being developed and I don't believe for one f***ing second that you didn't have access to this.

The people on this forum ( and no disrespect meant to anyone not on the forum ) complaining about this issue on their Mac 10.8 system are not your typical users. We are software developers and graphic designers, ect. We are the people that use the computer all day, and sometimes all night to product our services and products to our customers. Generally speaking the Mac community represents users that expect more. If you offer a driver and say it works on 10.8 when we install it we expect the thing to work. But somehow you have managed to render 2 of my systems worthless and still we hear NOTHING for a solution on this.

As I watch the responses to this forum grow by the hour I can't help but think what the hell is wrong with you as a company? Do you not think you should test your own products before slapping your label on them and then saying the 10.8 driver works? Some of these people's systems are so badly screwed up with your driver that they can't even uninstall it. If your goal was to make this a virus with the purpose to cause malicious harm... I would say you have done an EXCELLENT job. I personally... will NEVER use a DisplayLink product after this and I certainly will relay my experiences to anyone I know in my industry that will listen. This is asinine that you have left so many of us like this. It would be one thing if your driver just didn't work. BUT YOUR DRIVERS ARE CRASHING OUR SYSTEMS. Who knows how many hundreds of hours your customers will spend over your inability to provide a driver that was fully tested. Seriously disappointed!!!

08-04-2012, 10:06 PM	#18
jdmueller84 Junior Member Join Date: Jul 2012 Posts: 3	My two Lenovo 14" external displays ($200 each) were purchased for my Macbook Air and worked perfectly fine until I installed the new 10.8 and DisplayLink drivers. So the total now is 2 displays on my Mac Pro, and 2 for my Macbook Air. I put up with the screen rotational issues for a long time and didn't say anything. But we are coming to a whole new level of screwing over your customers. Whatever this cost you to hire someone to fix you need to do it DisplayLink! We (your customers) have spent hundreds of dollars on your products, and others (like me) RELY on this product in order to develop and produce OUR products and services. This is extremely disrespectful and I feel taken advantage of. As a developer I know you have had PLENTY of time to work out whatever bugs 10.8 would throw at you. There were several different releases of 10.8 as it was being developed and I don't believe for one f***ing second that you didn't have access to this. The people on this forum ( and no disrespect meant to anyone not on the forum ) complaining about this issue on their Mac 10.8 system are not your typical users. We are software developers and graphic designers, ect. We are the people that use the computer all day, and sometimes all night to product our services and products to our customers. Generally speaking the Mac community represents users that expect more. If you offer a driver and say it works on 10.8 when we install it we expect the thing to work. But somehow you have managed to render 2 of my systems worthless and still we hear NOTHING for a solution on this. As I watch the responses to this forum grow by the hour I can't help but think what the hell is wrong with you as a company? Do you not think you should test your own products before slapping your label on them and then saying the 10.8 driver works? Some of these people's systems are so badly screwed up with your driver that they can't even uninstall it. If your goal was to make this a virus with the purpose to cause malicious harm... I would say you have done an EXCELLENT job. I personally... will NEVER use a DisplayLink product after this and I certainly will relay my experiences to anyone I know in my industry that will listen. This is asinine that you have left so many of us like this. It would be one thing if your driver just didn't work. BUT YOUR DRIVERS ARE CRASHING OUR SYSTEMS. Who knows how many hundreds of hours your customers will spend over your inability to provide a driver that was fully tested. Seriously disappointed!!!