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Old 05-07-2014, 08:04 AM   #1
Nubenai
Junior Member
 
Join Date: May 2014
Posts: 4
Default Cannot install displaylink software.

I have a computer running windows 8.1. I tried installing the dock with the software that came bundled, but it did not work. After uninstalling and trying with the latest version 7.6 from your site it gives me the following message: "DisplayLink has detected USB graphics software installed from a different vendor. This software is not compatible with DisplayLink graphics software and must be uninstalled before DisplayLink sfotware can be installed."

I have tried following your troubleshooting guide to no avail. The support tool reports no issues either.

I am attaching the support files zip from the support tool. Hopefully you can help me figure out what's causing this.

Thanks!
Attached Images
File Type: jpg support.jpg (79.7 KB, 2 views)
Attached Files
File Type: zip T300_O_004_20140507_093227.zip (568.7 KB, 4 views)
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