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Old 09-29-2014, 04:51 PM   #13
seldanne
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Join Date: Aug 2014
Posts: 8
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Quote:
Originally Posted by JamesH View Post
Hi,

I've been through the logs but there is no sign of the dock appearing.

Here's my suggestions:
1. In the latest set of logs there is no sign of an attached monitor. Can you try a different video cable?
2. Try a different USB port on your notebook
3. Try disconnecting your dock, power cycling it and reconnecting it

If you get nowhere with that please try the following:
1. Uninstall DisplayLink software
2. Run the cleaner tool from here:
http://www.displaylink.com/support/ticket.php?id=297
3. In your BIOS try disabling the Nvidia GPU (if there is no option for that then disable the Nvidia GPU from within Device Manager)
4. Install v7.6M2

Thanks,
James
This seems to have fixed it, I disabled the Nvidia display adapter in Device Manager. Do you need logs to fix? or is this a permanent solution?
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