DisplayLink Forum - View Single Post - Windows 8 External Monitors Won't Display

Dave_Saxon · 10-23-2014, 07:46 PM

I have a Surface Pro 3, and the Asus HZ1 USB 3.0 dock with DisplayLink hardware. I'd first like to say, no matter what manufacturer has used your hardware, whether Targus, Asus, or Dell, it always fails. It's like clockwork.

I'm not sure what the problem may be, but something is seriously troublesome with your graphics compatibility. I've experienced the display failure issues on two different version of Dell XPS 13's, MacBook Airs running Windows 7, and now my Microsoft Surface Pro 3, running Windows 8.1 Update.

I've spent probably days worth of research on the web (outside of your site there's basically no manufacturer support), and your updates seems to only fix the issues (sometimes) for maybe a few months. I only ask that you figure out why the hardware isn't working for more than 6 months without issue, or build something new.

Moving on to the support side, what are we, the customers, supposed to do? We have no choice but to purchase your hardware, because it seems to be embedded in almost every single USB 3.0 dock available! I have already used your "clean up" tool multiple times to remove the old version, then install the new version. I've made sure to reboot after every step of the way, and even rebooted the dock for 30 seconds. That used to work, but now it won't.

I've tried the version Asus has on their website, after again using the cleanup tool, and rebooting all the way. It still doesn't work. About a year ago, for the Targus units, there was a firmware update, not software, and that stabilized those for some time, but I've literally thrown all of the Targus units away, because they don't work at all any more for monitors.

It's embarrassing giving this technology to an executive, because then they want to know why their IT budget can't provide them with hardware that is reliable.

10-23-2014, 07:46 PM	#3
Dave_Saxon Junior Member Join Date: Oct 2014 Posts: 1	Surface Pro 3 Having Issues Too! I have a Surface Pro 3, and the Asus HZ1 USB 3.0 dock with DisplayLink hardware. I'd first like to say, no matter what manufacturer has used your hardware, whether Targus, Asus, or Dell, it always fails. It's like clockwork. I'm not sure what the problem may be, but something is seriously troublesome with your graphics compatibility. I've experienced the display failure issues on two different version of Dell XPS 13's, MacBook Airs running Windows 7, and now my Microsoft Surface Pro 3, running Windows 8.1 Update. I've spent probably days worth of research on the web (outside of your site there's basically no manufacturer support), and your updates seems to only fix the issues (sometimes) for maybe a few months. I only ask that you figure out why the hardware isn't working for more than 6 months without issue, or build something new. Moving on to the support side, what are we, the customers, supposed to do? We have no choice but to purchase your hardware, because it seems to be embedded in almost every single USB 3.0 dock available! I have already used your "clean up" tool multiple times to remove the old version, then install the new version. I've made sure to reboot after every step of the way, and even rebooted the dock for 30 seconds. That used to work, but now it won't. I've tried the version Asus has on their website, after again using the cleanup tool, and rebooting all the way. It still doesn't work. About a year ago, for the Targus units, there was a firmware update, not software, and that stabilized those for some time, but I've literally thrown all of the Targus units away, because they don't work at all any more for monitors. It's embarrassing giving this technology to an executive, because then they want to know why their IT budget can't provide them with hardware that is reliable.