My problem has been occurring for a couple of weeks and any help would be appreciated.
- The issue recently started for no apparent reason.
- I am now unable to use my Targus branded displaylink docking station at all. None of the attached devices function.
- It's impossible to recover from the issue. I've even reformatted the laptop, reinstalled the OS and updates, and only one other piece of software.
- I had not changed/updated my display link software prior to the issue occuring.
- I'm using a USB 3.0 connection cable supplied with the displaylink device.
- The DisplayLink software ver: 7.7 is installed correctly, and I have also uninstalled using the add remove programs, then used the displaylink cleaner to make sure, cold booted and reinstalled, but still having the same error.
- The DisplayLink Service is confirmed as running, and both the manager and agent Processes for Displaylink are functioning.
- The USB 3.0 device appears in 'device manager' as not functioning. The error is: (Set Address Failed)
- The USB device doesn't appear to have booted correctly and has a kernel issue.
- The latest graphics driver is installed, along with a bare bones Windows 8.1 Pro x64 fresh OS install & recent updates. This was to elimiate any other possible software related issues that might have been causing the problem.
- I believe I have the latest USB 3.0 host controller driver installed, however when attempting to install either of the drivers offered at Intel, neither one will install for my 8 series motherboard. Dell XPS 12 9Q33
Log file attached FYI.
The above level of detail is supplied as per instructions from the forum, and I hope this will be adequate for a kind sole to assist me if possible? Much appreciated.
Deb