DisplayLink Forum - View Single Post

DarrenDriven · 01-04-2016, 07:24 PM

I recently bought a new HP laptop (Windows 10 Home 64bit) about a week ago and I am getting BSOD crashes when I am drawing in Illustrator or Flash, and only when I have been using the laptop with a second monitor that is connected through a Kensington USB dock.

Googling some of the specific error codes brought me to this topic, and ONLY this topic, interestingly enough.

Step one, how can I determine if my computer is using a DisplayLink driver? I am fairly certain that this is a display driver problem (HP tech support thought so, too) and I have already let Windows try to fix the issue with no luck.

Thanks.

UPDATE: I ran the support tool and the resulting zip file is located here:
http://darrendriven.com/temp/LAPTOP-...104_112458.zip

01-04-2016, 07:24 PM	#18
DarrenDriven Junior Member Join Date: Jan 2016 Posts: 2	I recently bought a new HP laptop (Windows 10 Home 64bit) about a week ago and I am getting BSOD crashes when I am drawing in Illustrator or Flash, and only when I have been using the laptop with a second monitor that is connected through a Kensington USB dock. Googling some of the specific error codes brought me to this topic, and ONLY this topic, interestingly enough. Step one, how can I determine if my computer is using a DisplayLink driver? I am fairly certain that this is a display driver problem (HP tech support thought so, too) and I have already let Windows try to fix the issue with no luck. Thanks. UPDATE: I ran the support tool and the resulting zip file is located here: http://darrendriven.com/temp/LAPTOP-...104_112458.zip Last edited by DarrenDriven; 01-04-2016 at 07:27 PM.